The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC
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Soldato
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Sin reckons they wouldn't fold lol, and his only choice is go with Asus or live with the fault. Nice to see you're getting yours sorted the correct way
Hopefully your replacement is fine.
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To be fair -they've been pretty good with me (mine had all of the above, then went through a funky pulsing phase that made it pretty much unusable).
Sorting out the initial RMA was a little slower than I expected, but as soon as I got talking to Bailey, it all went through really smoothly. Refund given the day the monitor arrived at OCUK. Just working out what to get now.
Rich
Sorting out the initial RMA was a little slower than I expected, but as soon as I got talking to Bailey, it all went through really smoothly. Refund given the day the monitor arrived at OCUK. Just working out what to get now.
Rich
few more issues have arisen since last time i checked the thread i see, gotta say ocuk's handling of the rma's for both my swifts was exemplary (although i had both of them only a few days) . if any of you own the ethan carter game, fire it up and start a new game, when the fog is coming into the forest at the start it looked like there was a net around it on my monitors, it was that bad
hope these acer 4k's come in tomorow, gonna keep my 120hz for fast paced games and use that for everything else, being 60hz at least it won't have these inversion artifacts (hopefully)
Only does it for me (testing ethan carter) with 144Hz and gsync, 144Hz on its own is ok, 120Hz with gsync is ok.
Got to love corporate logic.....cancelled by ASUS RMA by contacting them. They've not shipped anything or sent any couriers or otherwise.
They simply advise to refuse pickup to cancel the RMA. Nice waste of money sending a courier for me to simply refuse it.
They simply advise to refuse pickup to cancel the RMA. Nice waste of money sending a courier for me to simply refuse it.
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OCUK sorted my RMA, so pleased 
. I need to cancle the ASUS RMA now but Sin_Chase you say they said just to refuse delivery? I have been ringing and ringing Asus and the final message says "please contiunue to wait or hang up" only to be hung up everytime!
. I need to cancle the ASUS RMA now but Sin_Chase you say they said just to refuse delivery? I have been ringing and ringing Asus and the final message says "please contiunue to wait or hang up" only to be hung up everytime!
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I have no issues with the http://www.lagom.nl/ thing on my Swift, although, this is my 2nd after the 1st died completely after like a week.
People seem to be getting all upset about returns rights here... I used to be a team manager in Comet's multimedia helpline, and our legal teams told us to take the following positions:
* There is no "secret 6 year warranty" or "2 year EU warranty".
* What there is, is the statute of limitations, allowing you to bring a legal claim (i.e. a court case) for up to 6 years post sale.
* SOGA states that goods must be "fit for purpose", "of satisfactory quality", etc.
* Whatever warranty and terms offered, be it "back to Asus in year 2+3, on site in year 1" or whatever, is the warranty you get
* Your sales contract is with the retailer, and you can sue them (i.e. small claims court) if the goods are "not fit for purpose" or "not of satisfactory quality".
* It's not going to be "not fit for purpose" in this case. It was bought saying it is a monitor, it is definitely able to be used as a monitor. Unless you phoned OcUK and said "I like this RoG Swift but I'd also like it to be able to be a Thunderbolt hub, and be edible in case I get really hungry, does it have those features?" and they answered "Yeah, sure, it can do that, would you like to proceed with the sale?", you're out of luck.
* "Not of satisfactory quality" is your avenue. You say that a "reasonable person" would expect the monitor to be free of defects and working for X time period. I'd say that's in excess of 6 years for a £600 monitor, but 6 years is the limit after which I can't take anyone to court for it, so that's 6 years. With some things, it might not be expected to last 6 years, you wouldn't get very far saying that as your incandescent lightbulb only lasted 18 months, it's "not of satisfactory quality".
* If an item is faulty within 6 months of purchase, it is deemed to be an inherent defect, that is, the retailers problem to resolve, unless proved otherwise. If you report a fault, they have the responsibility to either accept it as faulty and rectify the situation (either refund, repair, or replace) at minimal inconvenience to you and within a reasonable time frame, or prove that the fault is due to misuse or accidental damage. "Reasonable time frame" is up for debate, but most people will tell you 28 days, again, this is up to a judge's interpretation.
* While your contract is with the retailer, and it's up to them to rectify the situation, it doesn't have to be them that inspects the product or fixes it. If I decide to set myself up as a Widget salesman, buying widgets from widgetmakers ltd, then I may not have the technical ability, expertise, or inclination to repair broken widgets. When I buy my widgets from widgetmakers ltd, they may well offer me a warranty before I sell them to you. So, when you come to me with your faulty widget, I can tell you "I have an agreement with widgetmakers ltd to repair all faulty widgets, please talk to them." I could also use a different company, widgetrepair ltd if I so chose. As long as you are not footing the bill, that's perfectly fine.
* If you don't want to talk to my repair agent widgetmakers ltd, I can do it all for you on your behalf. You are under no obligation to deal with widgetmakers ltd as your contract is with me. So, I arrange to collect your widget and get it delivered to me. I then phone widgetmakers ltd, and get them to collect it from me and repair it. Then when completed, I send the repaired widget back to you. All you've achieved here is adding 2 days to the repair turnaround time, but it might make you feel better if you "didn't want to talk to widgetmakers ltd".
* If my warranty was 2 years and your widget broke in year 3, then regardless of my warranty you can take me to court under SOGA saying my widget would be reasonably expected to last 5 years so you want a repair/replacement/refund. Unless a judge says so, you don't get to choose which of these happens. If I find I can now buy widgets dirt cheap, I'm probably going to replace it. If I decide to refund, it's reasonable for me to say "ok, well you've had 3 years used out of this widget, so I'm only going to give you a 50% refund". Unless a judge rules differently, that's fair.
* If faulty under 28 days, the item is dead on arrival and you get to choose repair/replace/refund. I can initially say "ok, I'll get it repaired", and if you agree yay for me, but if you say "no thanks, refund please", I have to refund your widget.
* After 6 months, unless my warranty says otherwise, it's down to you to prove any defects are due to an inherent fault and not fair wear and tear/misuse/accidental damage. I might charge you to inspect the item, or inspect it free but charge a "no fault found" fee to return it. If you don't like that, you can get your friend who is a qualified widget engineer to inspect your widget, and then when he says it's an inherent defect, insist I repair it. If I refuse, you can take me to court. Of course, when I send it to widgetmakers ltd, they may say it's your fault it's broken, then your only option is court.
TL;DR you can insist OcUK deal with it, but it doesn't mean you are assured a brand new exchange unless they feel nice about it. All you are certain to receive is a longer wait for a repaired monitor.
People seem to be getting all upset about returns rights here... I used to be a team manager in Comet's multimedia helpline, and our legal teams told us to take the following positions:
* There is no "secret 6 year warranty" or "2 year EU warranty".
* What there is, is the statute of limitations, allowing you to bring a legal claim (i.e. a court case) for up to 6 years post sale.
* SOGA states that goods must be "fit for purpose", "of satisfactory quality", etc.
* Whatever warranty and terms offered, be it "back to Asus in year 2+3, on site in year 1" or whatever, is the warranty you get
* Your sales contract is with the retailer, and you can sue them (i.e. small claims court) if the goods are "not fit for purpose" or "not of satisfactory quality".
* It's not going to be "not fit for purpose" in this case. It was bought saying it is a monitor, it is definitely able to be used as a monitor. Unless you phoned OcUK and said "I like this RoG Swift but I'd also like it to be able to be a Thunderbolt hub, and be edible in case I get really hungry, does it have those features?" and they answered "Yeah, sure, it can do that, would you like to proceed with the sale?", you're out of luck.
* "Not of satisfactory quality" is your avenue. You say that a "reasonable person" would expect the monitor to be free of defects and working for X time period. I'd say that's in excess of 6 years for a £600 monitor, but 6 years is the limit after which I can't take anyone to court for it, so that's 6 years. With some things, it might not be expected to last 6 years, you wouldn't get very far saying that as your incandescent lightbulb only lasted 18 months, it's "not of satisfactory quality".
* If an item is faulty within 6 months of purchase, it is deemed to be an inherent defect, that is, the retailers problem to resolve, unless proved otherwise. If you report a fault, they have the responsibility to either accept it as faulty and rectify the situation (either refund, repair, or replace) at minimal inconvenience to you and within a reasonable time frame, or prove that the fault is due to misuse or accidental damage. "Reasonable time frame" is up for debate, but most people will tell you 28 days, again, this is up to a judge's interpretation.
* While your contract is with the retailer, and it's up to them to rectify the situation, it doesn't have to be them that inspects the product or fixes it. If I decide to set myself up as a Widget salesman, buying widgets from widgetmakers ltd, then I may not have the technical ability, expertise, or inclination to repair broken widgets. When I buy my widgets from widgetmakers ltd, they may well offer me a warranty before I sell them to you. So, when you come to me with your faulty widget, I can tell you "I have an agreement with widgetmakers ltd to repair all faulty widgets, please talk to them." I could also use a different company, widgetrepair ltd if I so chose. As long as you are not footing the bill, that's perfectly fine.
* If you don't want to talk to my repair agent widgetmakers ltd, I can do it all for you on your behalf. You are under no obligation to deal with widgetmakers ltd as your contract is with me. So, I arrange to collect your widget and get it delivered to me. I then phone widgetmakers ltd, and get them to collect it from me and repair it. Then when completed, I send the repaired widget back to you. All you've achieved here is adding 2 days to the repair turnaround time, but it might make you feel better if you "didn't want to talk to widgetmakers ltd".
* If my warranty was 2 years and your widget broke in year 3, then regardless of my warranty you can take me to court under SOGA saying my widget would be reasonably expected to last 5 years so you want a repair/replacement/refund. Unless a judge says so, you don't get to choose which of these happens. If I find I can now buy widgets dirt cheap, I'm probably going to replace it. If I decide to refund, it's reasonable for me to say "ok, well you've had 3 years used out of this widget, so I'm only going to give you a 50% refund". Unless a judge rules differently, that's fair.
* If faulty under 28 days, the item is dead on arrival and you get to choose repair/replace/refund. I can initially say "ok, I'll get it repaired", and if you agree yay for me, but if you say "no thanks, refund please", I have to refund your widget.
* After 6 months, unless my warranty says otherwise, it's down to you to prove any defects are due to an inherent fault and not fair wear and tear/misuse/accidental damage. I might charge you to inspect the item, or inspect it free but charge a "no fault found" fee to return it. If you don't like that, you can get your friend who is a qualified widget engineer to inspect your widget, and then when he says it's an inherent defect, insist I repair it. If I refuse, you can take me to court. Of course, when I send it to widgetmakers ltd, they may say it's your fault it's broken, then your only option is court.
TL;DR you can insist OcUK deal with it, but it doesn't mean you are assured a brand new exchange unless they feel nice about it. All you are certain to receive is a longer wait for a repaired monitor.
I just did a quick test using the Ethan Carter game. The very start where you come out of the tunnel and wonder around the forest with the white fog/ mist swirling around.
I tested at 120hz gsync on and 144hz gsync on - and I had no 'motion cross hatching' artifacts at all. I guess this is a good thing
For me when it's happened it's been most noticeable in Ass Creed 4 on the floor of certain light areas, and Far cry 3 on the floor of certain light areas. Similar thing for skyrim I noticed once, but not since (weird).
I think a few games that have had light coloured 'smoky' explosions have also shown it briefly.
To be honest, if it stays like it is, it is not a problem at all for me.
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OCUK sorted my RMA, so pleased
Yup. I sent them a web ticket and got an email reply to that effect.
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Ta
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So many problems! Or is it just a few......
Soldato
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So many problems! Or is it just a few......
Without the number of swifts sold you can't tell. Only a handful of people in this thread. I think its a fairly small problem, probably <5%.
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I sold my swift, only reason is that I am now really busy with work and wont get much time at all to use it. So will buy another next year or a new model whatever that will be.
Mine had no issues what ever that I could see. Kinda gutted it gone now.
Mine had no issues what ever that I could see. Kinda gutted it gone now.
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Someone should start a poll to see how many on here have issues..
I would think its only a small number from the masses that were sold!
I would think its only a small number from the masses that were sold!
I agree, might be useful to see. Would need some careful thought putting into it though, as there seem to be some genuinely bad issues which I bet are very rare, but then other issues that are just tough titty if that makes sense.....
For example, the only real quibble I have is this inversion/ motion 'cross hatching' happening very occasionally at certain times in certain games, but from what I've read this seems like a bad 'feature' / drawback of 144hz panels.
Pretty sure PCM2 on here mentioned it occurs on other gaming monitors.
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The pros out weigh the cons with this monitor. Motion blur on slower panels just ruins a game experience in FPS's. Also the monitor chasis is very fine indeed, never seen such a good looking monitor.
I was another victim of a faulty swift which I've since RMA. My problem appeared to be a faulty g sync module, which I concluded by the fact that 2/3rds of screen would show blurry and bold text. Got plenty of flickering too.
I actually think the first batch of ROGs were rushed out and my replacement monitor now has a different serial number format suggesting that Asus have maybe started on a second batch given that the first batch (begins with serial E8....) have had so many problems.
All in all, fantastic monitor when it's working. Looking to go triple screen with a VESA mount but may wait for price to drop next year for that!
I actually think the first batch of ROGs were rushed out and my replacement monitor now has a different serial number format suggesting that Asus have maybe started on a second batch given that the first batch (begins with serial E8....) have had so many problems.
All in all, fantastic monitor when it's working. Looking to go triple screen with a VESA mount but may wait for price to drop next year for that!
Soldato
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Is the ROG Swift worth getting, regardless of GSync?
I'm looking to get a 2nd 290x and I'm looking for a display on which they'll be able to flex their muscles.
4k is another option, but I'm thinking 4GB VRAM may not quite be enough at that resolution.
I'm looking to get a 2nd 290x and I'm looking for a display on which they'll be able to flex their muscles.
4k is another option, but I'm thinking 4GB VRAM may not quite be enough at that resolution.
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What does your serial number begin with?
Can we get any clarification from other owners with a recent serial number that this could be a new batch with resolved problems?
I'm actually considering this monitor and have been for a while but wasn't prapared to spend £700 and now its dropped I'm holding off because of issues.