The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC

Washout · 11 Feb 2015 at 15:27

String said:
For those that are having CS issues with Asus, this monitor is advertised as having a 3 year "on-site" warranty. Doesn't that mean they repair it in your home or place of work, and if they can't do that they provide new, equivalent or refund?

Why are people having to post this to Asus and then have the broken model sent back? Am I missing something (I must be).

Think it just means when they come for your broken one they'll be bringing a replacement.

For those worried, when I sent mine back I also had the out of stock email. Waited a couple weeks and got a brand new model as a replacement.

wunkley · 12 Feb 2015 at 11:35

Quick question for other swift owners. I always turn off my comp at night/ when not using it, including turning off the swift with the power button on the side. When I do this the red ring light on the base always turns off after a few seconds.

Now, sometimes in a morning or whenever later on, I come in to find the red ring light on the base is on. Not always, only sometimes and seemingly randomly. WTF is going on there?

Dirk Diggler · 12 Feb 2015 at 11:44

I just leave mine in standby mode, it must consume 2 watt maximum?

Speed · 12 Feb 2015 at 11:46

Washout said:
Think it just means when they come for your broken one they'll be bringing a replacement.

For those worried, when I sent mine back I also had the out of stock email. Waited a couple weeks and got a brand new model as a replacement.

Through Asus or the retailer? If it is advertised as an on-site warranty they should be collecting it and swapping it at the door.

Jeps · 12 Feb 2015 at 12:17

wunkley said:
Quick question for other swift owners. I always turn off my comp at night/ when not using it, including turning off the swift with the power button on the side. When I do this the red ring light on the base always turns off after a few seconds.

Now, sometimes in a morning or whenever later on, I come in to find the red ring light on the base is on. Not always, only sometimes and seemingly randomly. WTF is going on there?

I always turn mine off at night too as i don't like LEDs lighting up my bedroom at night. Never had the ring turn itself on, it goes off after a few seconds and stays off until i switch the monitor back on.

Rroff · 12 Feb 2015 at 12:25

wunkley said:
Quick question for other swift owners. I always turn off my comp at night/ when not using it, including turning off the swift with the power button on the side. When I do this the red ring light on the base always turns off after a few seconds.

Now, sometimes in a morning or whenever later on, I come in to find the red ring light on the base is on. Not always, only sometimes and seemingly randomly. WTF is going on there?

Only thing I can think of is your having interruption in the mains power - I noticed after we had 2 short power cuts here - my other monitors would return to the state they were in before the power went out but the Swift always comes back on regardless of its last state and goes through a full logo/self check, sometimes resets the ring state and then goes into standby mode if there is no signal - sometimes with confused power button state (I've had to flick the power switch on/off again to make the on/off button on the monitor power it on rather than switch it off - changing between standby and off rather than turning it on).

wunkley · 12 Feb 2015 at 12:45

Interesting. I guess v brief power outage must be the only answer? We do sometimes get these, but I always know as various clocks around the house reset and whatnot, and this hasn't happened when I notice this on the swift, so not sure that explains it?

Could the Rog Swift / the power brick be super sensitive to any minor power fluctuations? Touch wood I have zero other problems with mine (apart from minor inversion already discussed, that I think is on ALL swifts).
I'm just a tad worried it's an odd symptom that may be the start of wider problems, perhaps.

Rroff · 12 Feb 2015 at 14:07

Your not the only one reporting that behaviour - but I've not seen it on mine except under the conditions as mentioned - its most likely down to something in the power supply/circuitry though. Its possible the FPGA is more susceptible to the effects of a brown out than other electronics or something (It seems to have been slapped in a bit haphazardly IMO).

I get some minor inversion type artefacts and slightly dusty whites on mine at 144Hz but I generally run it at 120Hz where it isn't really affected by those "issues".

Dirk Diggler · 12 Feb 2015 at 14:57

Speed said:
Through Asus or the retailer? If it is advertised as an on-site warranty they should be collecting it and swapping it at the door.

That's my understanding, too.

crinkleshoes · 12 Feb 2015 at 15:18

The place I bought mine advertises 12 month on-site and 60 month bring-in

And yes... on-site warranty is swapping units at the door or repairing it onsite... not simply collect and return.

That would be called collect and return warranty...

IE, on-site warranty should not leave you with a non-working piece of kit, other than perhaps the time it may take for an engineer to repair it while with you.

wunkley · 12 Feb 2015 at 15:45

Rroff said:
Your not the only one reporting that behaviour - but I've not seen it on mine except under the conditions as mentioned - its most likely down to something in the power supply/circuitry though. Its possible the FPGA is more susceptible to the effects of a brown out than other electronics or something (It seems to have been slapped in a bit haphazardly IMO).

I get some minor inversion type artefacts and slightly dusty whites on mine at 144Hz but I generally run it at 120Hz where it isn't really affected by those "issues".

Thanks Rroff. It just strikes me as odd is all. If it didn't have the red ring on the base I wouldn't have any other clue by the way that something strange was happening. Screen is totally 'off' if that makes sense and I need to turn it on with the power button on the side, as I would expect to.
Ah well, I'm not too worried about it.

Speed · 12 Feb 2015 at 16:42

crinkleshoes said:
The place I bought mine advertises 12 month on-site and 60 month bring-in

And yes... on-site warranty is swapping units at the door or repairing it onsite... not simply collect and return.

That would be called collect and return warranty...

IE, on-site warranty should not leave you with a non-working piece of kit, other than perhaps the time it may take for an engineer to repair it while with you.

I understand how on-site warranties work, the wording however of quite a few people's posts, who have had it replaced seems to cast doubt on if that is how Asus are dealing with warranty claims. Hence my question to Washout to try and clarify how it exactly works with someone who has had first hand experience with Asus direct.

Dirk Diggler · 12 Feb 2015 at 16:46

Speed said:
I understand how on-site warranties work, the wording however of quite a few people's posts, who have had it replaced seems to cast doubt on if that is how Asus are dealing with warranty claims. Hence my question to Washout to try and clarify how it exactly works with someone who has had first hand experience with Asus direct.

I'm starting to wonder if the people who have processed warranty requests have been aware of the on-site warranty. If they aren't requesting on-site, no doubt Asus aren't volunteering the service.

crinkleshoes · 12 Feb 2015 at 18:22

Speed said:
I understand how on-site warranties work, the wording however of quite a few people's posts, who have had it replaced seems to cast doubt on if that is how Asus are dealing with warranty claims. Hence my question to Washout to try and clarify how it exactly works with someone who has had first hand experience with Asus direct.

Yes - that's what my comment was for too - not so much directed at you, rather backing it up

String said:
I'm starting to wonder if the people who have processed warranty requests have been aware of the on-site warranty. If they aren't requesting on-site, no doubt Asus aren't volunteering the service.

Speed · 16 Feb 2015 at 11:50

Anyone using their screen with a long DisplayPort cable without issue? 4 metres or longer? The screen goes blank/black randomly once or twice a day, thankfully it appears to be the cable and not the monitor/GPUs or so other harder to sort issue. The provided short one is fine but isn't long enough to be tidy so need to source a replacement.

Rroff · 16 Feb 2015 at 12:24

Anything over 2m is a lottery when it comes to 120+Hz and/or 4K and display port - reliability will depend a lot on the actual quality of the cable - awg/composition (i.e. amounts of copper, nickel, etc.), a single so so solder joint could throw it off, etc.

Speed · 16 Feb 2015 at 12:32

Yeah that is what I was thinking, guess I'll have to either try a few cheaper ones and see how I get on or invest in something decent.

Rroff · 16 Feb 2015 at 14:11

When I was trying to get a 120Hz panel working off my laptop (which has a relatively weak "drive" over display port) I went through quite a lot of cables before finding one that was 100% stable 100% of the time, had a few that were mostly stable but would randomly timeout and a few that I couldn't get a picture without lots of black flickering areas.

Dirk Diggler · 16 Feb 2015 at 14:15

I'm assuming the cable length doesn't affect image quality, it just either works or it doesn't?

Rroff · 16 Feb 2015 at 14:17

String said:
I'm assuming the cable length doesn't affect image quality, it just either works or it doesn't?

Being digital doesn't affect image quality as such but if the signal attenuation means its on the edge of stability you can get areas of the screen flickering between what they should be showing and black (which is quite noticeable).