The Asus ROG SWIFT PG278Q – a 27” 1400p 144Hz Monitor with G-SYNC

Dicehunter · 27 Apr 2015 at 20:04

llamadal said:
If its a single dead pixel you can probably fix it, search google.

I have, From experience once a pixel is dead it's dead for good.

clone · 27 Apr 2015 at 20:05

Don't blame you mate,fingers crossed you get it sorted quick.

llamadal · 27 Apr 2015 at 21:04

My experience is different but never mind, just return and get another, it's not the end of the world.

Dicehunter · 27 Apr 2015 at 22:43

llamadal said:
My experience is different but never mind, just return and get another, it's not the end of the world.

True but it's just disheartening to have spent £600 on a monitor for it to develop problems 7 days after it's purchase and see so many others have problems as well

llamadal · 27 Apr 2015 at 23:33

annoying yes, but everything has the potential to develop a fault.

Thing is, this monitor constantly sold out on every site - I don't know the official sales figures, but it's going to be huge - a % always fails and obviously because someone has paid 6/700 quid for it, they feel that shouldn't be the case.

Will always be some unlucky buyers, but places good cover for this and will gladly swap it, so take advantage of that.

I've said it before, I hate asus with a passion, i've been messed around by them no end - but this monitor is simply too good and if it takes 2/3/4 goes to get the right one, do it - once it's sorted it's unlikely this will be replaced anytime soon

McCol · 27 Apr 2015 at 23:36

I'm looking to buy either this screen or the Acer model, as well as gaming it will be used for some lightroom/photo-shop work. The photo-editing is new to my partner and myself and need to know whether or not the Asus will suffice or if the Acer is the better option.
Anybody help with this?

Dicehunter · 27 Apr 2015 at 23:54

llamadal said:
annoying yes, but everything has the potential to develop a fault.

Thing is, this monitor constantly sold out on every site - I don't know the official sales figures, but it's going to be huge - a % always fails and obviously because someone has paid 6/700 quid for it, they feel that shouldn't be the case.

Will always be some unlucky buyers, but places good cover for this and will gladly swap it, so take advantage of that.

I've said it before, I hate asus with a passion, i've been messed around by them no end - but this monitor is simply too good and if it takes 2/3/4 goes to get the right one, do it - once it's sorted it's unlikely this will be replaced anytime soon

You make a good point, I'll be phoning OCUK in the morning and will get it swapped for a new one

*EDIT*

On the point of swapping, Will OCUK send out a new one and pick up the faulty one at the same time ? As it's the only monitor I have ATM and I can't really afford to be without one as I work from home half the week.

Trox · 28 Apr 2015 at 06:27

I think the only way would be to order the item again then send the damaged one back for a refund after you receive the new.

That way ocUK is covered if the item isn't faulty.

I've done that before in the past

Jim99 · 28 Apr 2015 at 08:58

Dicehunter said:
I'm quickly going off Asus monitors due to nearly every monitor I've owned from them developing stuck or dead pixels eventually, It's ridiculous considering the price of these things.

And this RMA knowing my luck is going to take weeks and in the mean time I'm without a monitor, Royally ****** off.

I'm sorry it's developed a dead pixel... and FWIW I am going to contact HQ and see if I can get some more info about it in general.

As for the return, it shouldn't take weeks as the RMA on the Swift is a direct swap - the courier brings you a new monitor and you give them the old one. You need to ring ASUS direct, not OCUK - as per the description on the OCUK product page

Warranty: 3yr (On-Site with Asus - 01442 265 548)

Ayahuasca · 28 Apr 2015 at 10:29

What details do you need to give over the phone for RMA? Just the serial number?

HACO · 28 Apr 2015 at 10:41

Ayahuasca said:
What details do you need to give over the phone for RMA? Just the serial number?

I did mine online at:
https://eu-rma.asus.com/pickup_europe/pickup.aspx?country=uk

They got back to me within a few hours. You need the serial number and an invoice. They will then arrange a replacement to be delivered (with DPD), and collect your faulty one at the same time. Brilliant service.

groove200 · 30 Apr 2015 at 19:25

So I have a 6 week old BenQ XL2420G that is a fantastic screen....but im sitting further away then I had planned and regret not buying the Swift now.....

This thread does read like a bit of a horror story though, but as usual only guys with issues will be here......i hope.

Or is it really a complete lottery with a high chance of getting a duffer ?

I was considering upgrading , but not so sure now ;-)

Dirk Diggler · 30 Apr 2015 at 19:44

groove200 said:
So I have a 6 week old BenQ XL2420G that is a fantastic screen....but im sitting further away then I had planned and regret not buying the Swift now.....

This thread does read like a bit of a horror story though, but as usual only guys with issues will be here......i hope.

Or is it really a complete lottery with a high chance of getting a duffer ?

I was considering upgrading , but not so sure now

Had mine a few months, and no issues to report. Great screen.

groove200 · 30 Apr 2015 at 20:02

How do you get on pushing the extra pixels on your 980 ?

Ive got used to seeing triple digit frames at 1080 , so would obviously take a hit , but difficult to quantify by how much

Dirk Diggler · 30 Apr 2015 at 21:41

groove200 said:
How do you get on pushing the extra pixels on your 980 ?

Ive got used to seeing triple digit frames at 1080 , so would obviously take a hit , but difficult to quantify by how much

You won't hit triple digits with one card, but you won't have to with Gsync at 1440p. I find 60fps is smooth with Gsync. Dragon Age went as low as 45 fps in parts when I had my single card, and I still found it to be fine on the Swift.

It's something you really need to see.

Rroff · 30 Apr 2015 at 21:45

groove200 said:
So I have a 6 week old BenQ XL2420G that is a fantastic screen....but im sitting further away then I had planned and regret not buying the Swift now.....

This thread does read like a bit of a horror story though, but as usual only guys with issues will be here......i hope.

Or is it really a complete lottery with a high chance of getting a duffer ?

I was considering upgrading , but not so sure now

Mine is ok "so far" I've treated mine like a 120Hz panel though - I've got a niggling feeling they've been pushed too far to make 144Hz + GSYNC work and the higher failure rate is due to the ratio of monitors being pushed to the point of having no overhead is higher so those that aren't 110% robust are being pushed too far (though could be completely wrong).

Having an Asus rep active goes a long way for me personally in the confidence side of it I'd be much more likely to buy (again) knowing they are on top of any potential issues so to speak and there is someone to communicate with if they do crop up.

crinkleshoes · 30 Apr 2015 at 22:12

Mine is still going strong after 6 months usage... and I use it at 144

texxx74 · 1 May 2015 at 00:46

groove200 said:
So I have a 6 week old BenQ XL2420G that is a fantastic screen....but im sitting further away then I had planned and regret not buying the Swift now.....

This thread does read like a bit of a horror story though, but as usual only guys with issues will be here......i hope.

Or is it really a complete lottery with a high chance of getting a duffer ?

I was considering upgrading , but not so sure now

I am in similar position. I am on Benq xl2420t and I really would like to try something new, especially 1440p with gsync. Some of the post here put me off this monitor, but I am still lurking this thread. I think I will buy it, even if unlucky, I hope I can expect good customer service with swapping for another one. Was quietly counting on Acer XB270HU but it turned out to be abomination of a monitor. If one thinks this thread seems to be somehow negative, the Acer one will be in different league. I am quite interested how Ocuk will handle all those issues. Back to Asus, I recon I do not have much choice now but to buy Swift as a stop gap until proper 144hz IPS lands on the market.

Captain · 1 May 2015 at 08:14

I don't use gsync, it's annoying having the fps capped at 144, setting it to 250 in game and 144hz feels smoother than having gsync enabled.

PayneUK · 1 May 2015 at 11:01

groove200 said:
How do you get on pushing the extra pixels on your 980 ?

Ive got used to seeing triple digit frames at 1080 , so would obviously take a hit , but difficult to quantify by how much

I went from a 144hz 1080p BenQ monitor to the Swift on a single 780, I had a Titan X on pre-order but due to the delays on the TX's I was left with the 780 for 3 weeks.

I canceled my TX order... I've had to compromise a little on the settings and while my FPS have gone from 120+ to fluxtuating on average between 40 and 80 I actually found the gaming experence feeling and looking better.

And it does look amazing, it is quite honnestly the biggest jump my gaming experence I've had since I first got sound on my PC 16 years ago!