Got to love Asus customer support. The sent me a replacement panel last week, door swap. Great, unfortunately the panel developed a fault almost immediately. I took screenshots and made a video, sent it to them along with all the monitor details. Their reply to me was:
The form with the serial number: E9LMQS096715 has been rejected as the given
information advises that the unit is provided with local warranty only.
According to the information, it shows that the unit was purchased outside of
the UK or Ireland.
If this is indeed the case, ASUS cannot accept the return as the provided
warranty is honoured in the country of purchase only.
If the unit is purchased in the UK or Ireland, please forward a copy of the
proof of purchase via email to the address:
[email protected] and you
will be advised further on the matter.
I then contacted them explaining this panel came DIRECT from them as a replacement. They simply replied with the same message. I then sent them proof of purchase from OCUK. They refused it as the serial number for the panel I bought does not correspond with this. So, I have a faulty replacement that came DIRECT from Asus and they will not RMA it as the serial is registered out of the UK.
Bravo . . .
Forgot to add, I even gave them the case number for the previous swap so they have all the details of drop off and pick up, but, they have no record of the serial number they delivered.