They seem to want you to cover postage and insurance then you send proof of it and they refund you once the rma is done.
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The Fury(X) Fiji Owners Thread
- Thread starter Kaapstad
- Start date
They seem to want you to cover postage and insurance then you send proof of it and they refund you once the rma is done.
Associate
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Based on their website, they will only cover return postage up to 13.90. Which is way to low to ship this back.
It does mention that they send you a label that allows for free shipping, but both cases may just be for Germany and doesn't count for the rest of Europe.
Never noticed that, they said it had to be insured as well so they must be on crack if they think we can send it back insured for under £15. Cost me £30.46 for each.
Associate
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Never noticed that, they said it had to be insured as well so they must be on crack if they think we can send it back insured for under £15. Cost me £30.46 for each.
I don't plan on covering the costs, even up front. I didn't hold the previous retailer to this, but won't budge on it this time. It's EU law that the seller covers return shipping and they sell to Europe, so they have no excuses.
And how do you know that the retailers or manufacturers simply didn't decide to sell the cards before the fix was implemented, or just ignored the fix entirely?
Associate
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They did decide to sell the cards before the fix was implemented. That is obvious but not so much by choice but by force.
They don't know which cards have the dodgy pump in them. AMD haven't done any from of a recall or aided retailers performing proper RMA's for units without the issue.
This simply comes down to the fact that AMD lied about the issue not affecting retail units and then saying it only affected a small percentage of units. I'm 2 for 2 on the cards from 2 different retailers and 2 different countries and 2 weeks after the launch.
AMD are the ones lying and clearly have no intention of fixing this is issue for the old cards. They may have started to swap out the pump but in have yet to see one myself
This is a ridiculous assumption. Do you think when you RMA a faulty card because it has the pump noise they just sell it to someone else? No, they send it back to AMD to get it fixed/replaced. How else do you expect them to know which ones have bad coolers or not? Unbox every one they have and test them all before sending them back? A lot of the first versions did not have pump noise too, AMDMatt and Greg among others can show that.
I agree they should have done a recall, but given how few fury X's there are around, it most likely wasnt worth it.
The refund ceiling is just for Germany, they will refund the entire cost of returning the product if you ordered from the rest of Europe. I'm currently returning something (not a Fury X, although I did buy mine from them and it just arrived yesterday, which is why I'm in this thread in the first place) and had an email exchange about the apparent limits of what they will refund and they said:
I'm still not sure about insurance though.
Associate
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I'm honestly not sure what your actually arguing here. I'm not assuming anything, i have seen users getting replacement units that have previously been opened, but keep in mind, I never mentioned anything about retailers sending previously used stock before. I just said mine could have been.
I already mentioned this wasn't the retailers fault, but completely AMD's. They should have done a recall, and if the stock was low, then it would have made more sense. AMD should be able easily identify which units have the faulty pump and simply recall them based on serial/batch. It has been done before, and isn't difficult, but I'm still guessing that most units have sdodgy pumps and they don't want the loss.
A few things that are clear.
1. The Fury X has pump issues.
2. AMD released a false statement stating that retail units were not affected.
3. Most users received units with faulty pumps.
4. AMD released a second statement saying that they were aware of the issue and working with AIB partners to sort out the issue for those affected.
5. AMD have done absolutely nothing. Or at least nothing we have any visble evidence off.
How do you know it wasn't the retailers or whoever who just decided to sell the cards before the fixes were implemented? Maybe AMD assumed that the issue was fixed due to an internal communication error.
Associate
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Afternoon guys,
How would a pair of Fury X's perform in CF at 8x over 16x? will I see any real world difference?
How would a pair of Fury X's perform in CF at 8x over 16x? will I see any real world difference?
I've gone from x16/x16 from x8/x16 with my two 980ti's & the difference is negligible.
It won't make a difference assuming 4GB is enough, if transfers over PCI-E start happening you're going to get pausing/stutter that's twice as bad as it would be at 16x as 8x has half the bandwidth.
980Ti are very unlikely to run out of VRAM in todays games so I wouldn't use those an example.
Agree 100% on this, I am still waiting for the refund on both my cards.
AMD have blatantly lied about the pump issue, knew I should not of trusted them AGAIN.
Just like the whole HDMI 2.0 adapter's that were about to be released when I purchased the R295X2.
Nvidia are far from perfect but AMD are a joke
MSI 980 Ti Gaming 6G is a better choice from what I've read.
A few of the G1 gaming had had issues with the coils, but yet to hear much about the 6G other than glowing reviews.
It's also much quieter.
Soldato
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My RMA completed money back in the bank.
Shame the card had pump noise, apart from that it was a nice card.
Shame the card had pump noise, apart from that it was a nice card.
I am not saying it isn't a decent card, it is, I really do like the design of it, it is the way AMD have dealt with it that is annoying.
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I haven't really put too much effort into determining which to go for. The MSI does look to be offering excellent performance staying very quiet.
The current deals that OCUK have are pretty solid. I believe their is a decent deal on caseking for a 980ti gaming g1 as well.
Decisions decisions
They simply let quality control slip, presumably coolermaster was offering them a cheaper alternative so they went with that even though the asetek cooler on the 295x2 worked well and had no issues with pump noise, in that regard the 295x is totally silent, you'd never know it was watercooled as there's no pump noise of any kind that i can hear.
Its a bit farcical really, so much emphasis on premium quality on the outside then they cheap out on one of the most important internal parts.
Well they've obviously taken quite a boot in the arse on returns so maybe they'll learn their lesson.
Its a bit farcical really, so much emphasis on premium quality on the outside then they cheap out on one of the most important internal parts.
Well they've obviously taken quite a boot in the arse on returns so maybe they'll learn their lesson.