Beware! My experience today trying to pre-order online in the UK today.
First order with credit card. Receive email to say order is complete and delivery will be On August 9th. 10 minutes later I receive an email saying my order has been cancelled with no reason given. Try for a second time...order received and complete. 10 minutes later I receive an email to say my order has been cancelled.
I contact support through live chat and a very helpful lady advised me to go through the order online and they will email me the order for payment and completion. After 35 minutes of online chat I receive the email and order and decide to pay with my debit card this time. Order completed and money taken from my bank. The chat lady confirms that all is well with my order and I should receive my monitor on 9th August....10 minutes later I receive an email to say my order has been cancelled! Back to chat again. I am told firstly that the product is no longer available, secondly, I am emailed to tell me that my order has been 'deemed a high security risk'! This is after they have taken £1849 from my account!
Further enquiries reveal that Samsung has refunded my money. Make of this what you will, just a heads up guys. I personally have given up trying to pre order this monitor.
Cheers.
First order with credit card. Receive email to say order is complete and delivery will be On August 9th. 10 minutes later I receive an email saying my order has been cancelled with no reason given. Try for a second time...order received and complete. 10 minutes later I receive an email to say my order has been cancelled.
I contact support through live chat and a very helpful lady advised me to go through the order online and they will email me the order for payment and completion. After 35 minutes of online chat I receive the email and order and decide to pay with my debit card this time. Order completed and money taken from my bank. The chat lady confirms that all is well with my order and I should receive my monitor on 9th August....10 minutes later I receive an email to say my order has been cancelled! Back to chat again. I am told firstly that the product is no longer available, secondly, I am emailed to tell me that my order has been 'deemed a high security risk'! This is after they have taken £1849 from my account!
Further enquiries reveal that Samsung has refunded my money. Make of this what you will, just a heads up guys. I personally have given up trying to pre order this monitor.
Cheers.