***The Official HTC One Thread***

momo56 said:
HTC considered those as faults when I raised a ticket.

Can't say I'm too confident about their repair service though. Sent it in for a second time on Monday and now it seems they can't find my phone anymore. :mad:

Also getting ignored whenever the issue gets escalated.
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Way to go HTC! I've heard of similar horror stories of HTC losing people's phones. I really do hope they find it, why is your phone gone in for more repairs?

You do have proof that the phone has gone off to HTC for repair?

Seems nothing has changed from two years ago when BBC's Watchdog ran this story:

http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html
 
stoosh said:
Way to go HTC! I've heard of similar horror stories of HTC losing people's phones. I really do hope they find it, why is your phone gone in for more repairs?

You do have proof that the phone has gone off to HTC for repair?

Seems nothing has changed from two years ago when BBC's Watchdog ran this story:

http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html
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The replacement they gave, the gap was getting worse in just two days to the point thick card could fit in it. That and the screen raise was really annoying.

I have the UPS tracking and it even shows that its been signed for and delivered so it's in no way my fault.

edit: I saw that link. Even read up on the horror stories on the FB page and forums. Was hoping they changed since then.
 
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Techradar have updated their review:

HTC One gets battery bump: become's TechRadar's third 5-star smartphone

The HTC One managed to garner a more than respectable four and a half out of five during our initial review period, but serious concerns over the handset's battery life meant it missed out on full marks.

But not any more! HTC has been busy in its smartphone labs and the latest software update pushed to the aluminium clad device has seen battery life greatly improved, while also boosting a number of the camera features.
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http://www.techradar.com/reviews/phones/mobile-phones/htc-one-1131862/review

The battery life issue has been negated, although it's not gone away totally. But many will only use HTC Zoe and the highlight reels at the weekend, and in doing so will remove some of the big battery draining problems with the phone day to day.
Click to expand...

The good news is that the HTC One outperformed the Galaxy S4, managing to lose only 19% of life during the test, the same as the Xperia Z and 2% better than the S4.
Click to expand...
 
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momo56 said:
The replacement they gave, the gap was getting worse in just two days to the point thick card could fit in it. That and the screen raise was really annoying.

I have the UPS tracking and it even shows that its been signed for and delivered so it's in no way my fault.

edit: I saw that link. Even read up on the horror stories on the FB page and forums. Was hoping they changed since then.
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Sorry to hear that the gap problem was getting worse. That's not a good sign at all! :eek: Was that with you using the phone in a case? Cos you previously posted pictures of your HO in a clear TPU case.

Great that you have UPS tracking as proof, keep it safe! As heaven forbid if HTC can't find it they will have to reimburse you for the phone.

I was hoping that HTC had changed but if there's horror stories being discussed on FB and other forums that's not a good sign at all. :eek:

When you got your phone back the first time round from HTC didn't they forget to switch it off and there were a few marks or stains on the outer body?

It doesn't inspire confidence in HTC and their repairs does it?

I hope all goes well the second time around for you.
 
All companies are more or less the same as each other these days for customer service, only apple can deliver a consistent great experience :o :p

i.e. Samsung are no better at all, just read through this thread:

http://forums.overclockers.co.uk/showthread.php?t=18507574&highlight=username_ManCuBuS

From reading around here (S and X thread) and XDA, they have definitely improved since that "bad" time.

You will always get the bad reports out weighing the good reports on the "internet".

And for what its worth, people who did have a very bad experience and took it to another level in the end got upgrades to better devices for free i.e. two owners in the S thread, one got an upgrade to the X for free and one recently got a free HTC one :eek: I haven't seen any reports of Samsung etc. doing something like that especially since their service seems to be even worse.
 
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Nexus18 said:
All companies are more or less the same as each other these days for customer service, only apple can deliver a consistent great experience :o :p

i.e. Samsung are no better at all, just read through this thread:

http://forums.overclockers.co.uk/showthread.php?t=18507574&highlight=username_ManCuBuS

From reading around here (S and X thread) and XDA, they have definitely improved since that "bad" time.

You will always get the bad reports out weighing the good reports on the "internet".

And for what its worth, people who did have a very bad experience and took it to another level in the end got upgrades to better devices for free i.e. two owners in the S thread, one got an upgrade to the X for free and one recently got a free HTC one :eek: I haven't seen any reports of Samsung etc. doing something like that especially since their service seems to be even worse.
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You're right, as much as it pains me to say it when it comes to customer service Apple is top of the pile

Samsung suck when it comes to customer service as we saw what happened to a number of users here on OCUK in particular mrk who had the sudden death issue and they blamed users that they had water damaged their phones :eek:

It gets worse with Samsung with the current problem of smearing and red screen that users of the S4 are experiencing over at XDA.

Here's a reply from one of the customer service representatives at Samsung in response to one of the users at XDA when they contacted CS team:

"Dear xxxx,

Thank you for contacting Samsung Customer Support.

I can understand your concern when you have read these forums the second being German so I was unable to read it.

I have chatted with all our technical support advisors and asked them if any customers have called to report the case you have described and not one of them have had a call regarding this issue.

If you read everything bad about any device then you would never buy another product from any manufacture. Why not focus on the good aspects of the S4.

I Hope this helps.

If there is anything else we can help with, please let us know.

Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page.

Kind regards,

Aine
Online Support Team
SAMSUNG Customer Support Centre"

Shocking isn't it? Not very helpful at all and IMO downright childish! :mad:
 
Again, I have to say, not trolling or anything: It's easy to see why Apple is doing well, despite not having a mobile OS with as many features as android. If we are having issues with customer service here in the UK, what hope does people in other parts of the world have? Who cares about limitations with the OS when you can have good customer service where it's possible to walk in and get a replacement within minutes, rather than go phone less.
 
Wow that is an awful reply stoosh :confused: :eek:

As usual they don't like to admit that there are any faults with their device or will hold of for as long as possible i.e. the sudden death issue that plagued soooo many people and still does (especially the average joes since they won't have a clue about updating let alone using that POS known as kies :p)

TBF to them though, it probably isn't something that the majority of customers would be reporting as it is mostly only visible under very rare conditions and not that noticeable if at all under normal usage afaik, would annoy me to no end though (if noticeable under normal conditions).
 
teddy3578 said:
Again, I have to say, not trolling or anything: It's easy to see why Apple is doing well, despite not having a mobile OS with as many features as android. If we are having issues with customer service here in the UK, what hope does people in other parts of the world have? Who cares about limitations with the OS when you can have good customer service where it's possible to walk in and get a replacement within minutes, rather than go phone less.
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I agree with you. I've seen Apple's customer service first hand on two occasions when I had a faulty iPod Touch, I called up and they just swapped it out for a new one there and then. My friend had a faulty Iphone 4 camera and again he just walked in after making an appointment and they swapped it out without no question. I was really impressed with how they dealt with the issues both times.
 
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Nexus18 said:
Wow that is an awful reply stoosh :confused: :eek:

As usual they don't like to admit that there are any faults with their device or will hold of for as long as possible i.e. the sudden death issue that plagued soooo many people and still does (especially the average joes since they won't have a clue about updating let alone using that POS known as kies :p)

TBF to them though, it probably isn't something that the majority of customers would be reporting as it is mostly only visible under very rare conditions and not that noticeable if at all under normal usage afaik, would annoy me to no end though (if noticeable under normal conditions).
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It is an awful reply Mate, if I had got that response I would be absolutely livid :mad:

I'd say it's even bordering on arrogance and you're very right to say that they hate admitting to faults unlike HTC who are open to faults and usually will rectify the faults as soon as they can. I've looked at videos and can't really see the problem myself, maybe I need to visit my opticians and get my eyes tested :p Then like you said it's not that noticeable and you really have to go looking for it when using the S4.
 
Yup definitely! "***** please! our products don't have problems" Might as well have just wrote that :D :p

I can just about make the smearing problem out, personally I couldn't care less about it as it seems to only be an issue in the settings menu with the black background and a few other areas and from what I can gather it is only noticeable when really looking for it, haven't looked at other videos about the pink tint, red pixels issues but someone posted a photo of it and it is very noticeable on a black background.

According to jono8, the two handsets he has tried, the pink tint is very noticeable and whites aren't as good as his GS 3.

Phonearena have an article up on their site about it so once/if other sites start to report it then maybe Samsung will eventually acknowledge it as a problem/issue.
 
Nexus18 said:
Yup definitely! "***** please! our products don't have problems" Might as well have just wrote that :D :p

I can just about make the smearing problem out, personally I couldn't care less about it as it seems to only be an issue in the settings menu with the black background and a few other areas and from what I can gather it is only noticeable when really looking for it, haven't looked at other videos about the pink tint, red pixels issues but someone posted a photo of it and it is very noticeable on a black background.

According to jono8, the two handsets he has tried, the pink tint is very noticeable and whites aren't as good as his GS 3.

Phonearena have an article up on their site about it so once/if other sites start to report it then maybe Samsung will eventually acknowledge it as a problem/issue.
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LOL! So true! Our products are perfect don't you dare diss our phones :p

I don't care about the smearing issue either how often do you go into the settings menu and scroll up and down? Not very often, it's not a deal breaker for me personally. Although I'd wait a little while longer before even considering the S4 just so Samsung can iron out the bugs and devs can root it and start releasing ROMS so all that Samsung bloat can be rid of :D

Maybe the new screen tech hasn't been calibrated properly? hence why there is a pink tint? Maybe a firmware update will fix these problems, Samsung are good at releasing updates for their phones.

I don't know but it seems that every company these days is plagued by manufacturing issues maybe it's best to wait a few months then get a phone?

Here's a quote on XDA that sums up the HO Lensgate nicely:

"Also funny how all of the demo models in stores that get played with rough daily by little kids and are set for screen to stay on 24/7 Dont have this issue. ( at least that anyone here has seen or reported ).. And yes I work in one of those stores




I would chalk this one up to a few bad units or a small bad batch.. Not a build design flaw or bad choice in material"
 
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Anyone using the remote feature with a sky box? It's all great apart from one annoyance thats preventing me using it! I can't set the menu button to bring up the TV guide. I have tried to make it learn from the sky remote but its just not having it.

All i need is to control that plus the volume and I'm all set. One button wrong ffs.
 
Exactly and if people really wanted, they could switch to a white background to avoid it (glad to see that Samsung appear to have a light/dark theme choice BTW! HTC take note......)


I thought root has already been achieved with the GS 4??? Yeah touchwiz is the main thing that ruins the GS 4 for me, I could just about put up with the design but not that skin...... keep the camera stuff though as it looks fab.


Not sure, haven't really been following the GS 4 much, last I read, people weren't sure if it was a hardware or/and software problem. I think the pink tint is a software/calibration problem, not sure about the smearing issue and red pixels.....


Most certainly is! I never buy anything on launch day now, no matter what it is (aside from some games, but even these are just as bad if not worse!), always guaranteed to be problems for the first month or two :(


Yeah it is most likely down to what he said if the issue is happening to "genuine" people/one owners :p ;)
 
stoosh said:
Way to go HTC! I've heard of similar horror stories of HTC losing people's phones. I really do hope they find it, why is your phone gone in for more repairs?

You do have proof that the phone has gone off to HTC for repair?

Seems nothing has changed from two years ago when BBC's Watchdog ran this story:

http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html
Click to expand...

pff so why go for HTC when the phone has poor IQ? or are you over exaggerating it?
 
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