Cancelled my order with Expansys. Absolute dire cust serv
I'm still awaiting a refund from them from Nov last year.
Ordered an item supposedly in stock, waited and waited for delivery.
Chased it, it's out of stock, website says it's still in stock.
Told would be in stock in a couple of days. A couple of days later the money was taken, but the item still said stock due in 12 days on site.
Called to chase, website is wrong, it's shipping. Waited....waited.
Nothing after 7 working days, I chased - not in stock for another 5 days (matched website) and as I'd paid for it I waited 5 days...... which came and went.
I phoned and cancelled order and asked for refund, they said they dont take money until shipped anyways - arguement ensued, and I ended up have to send them copies of my bank statement.
In the mean time I order the same item elsewhere.
2 weeks on, I get an email saying my item is in stock and will be shipped today for delivery tomorrow. I called up - system glitch as order cancelled and to ignore. I enquired into refund.... told money not taken until dispatch...... etc etc.
Next day - items arrives. I phone up. They can;t understand why I'm complaining. I go through whole thing again and they say to send it back as they've already refunded me (they hadn't)
Sent it back and despite chasing it several times since I've been ignored.
It was only £19 but it's the principle. Wont ever order from them again.