I just got off the phone from Samsung Support. I will be getting the VR headset after all. I recommend anyone who has ordered through a provider who hasn't sent you the headset, that you contact your provider, ask them to send you a receipt and you can then send this off to Samsung as proof of purchase (as long as you pre-ordered before the cut-off). I don't know how long this will work for but it did for me
Neat will try this.