The recent reviews are definitely an embarrassment for Bethesda but they're also a small % of the overall reviews (hence the overall mixed rating) - in total, there are still more positive reviews than negative (84k positive vs 48k negative):
Reading some of these reviews, the 'noise to signal ratio' is wild and at the extremes we're seeing stuff like this:
and then this:
Seriously? 281 hours played and they hated it?
What's with these people?
I've got about 600 hours in Elite Dangerous. 200 of those in the Odyssey DLC, in many ways i love that game, but stopped playing it a while ago, every time i do got back i'm out again after a few hours, its a great game but has fundamental issues with its game play, it forces you to grind, if you don't grind you can't progress and that grind is extremely tedious.
They did that because they think that's how they can get people to spend many hours playing it so they can show their investors those hours played, ironically that's whats killed it, instead of fixing that, and they know that's the problem because people have been screaming it at them for years they try to fix it by adding more and more extravagant gameplay loops, which does bring people back and then they realise they need to grind to progress in those loops, they role thier eyes, ask why aren't they listening? And leave again....
Now compare that to Star Citizen, because of the funding model the developers have no choice but to listen to its user base, if they do not they have no income and they are all out of a job.
I'll give you an example, a couple of years ago they spent a year developing an atmospheric flight model, specifically on planets with a level of gravity and for when you're not flying, when you're hovering, you see up until them you could have ships weirdly hang in the air and move too freely, they could be what we call "nose down" just hanging in the air standing on the nose looking for ground troops, its odd that the nose thrusters could just hold the ship up like that and indefinitely.
So they developed like a hover mode with V-Toll thrusters, so it would hover like a helicopter, if you pitched the ship in any direction it would move and if you did that to much it would begin to fall out of the sky.
People agreed with the concept and the reasoning but didn't like the implementation, people were vocal about it, explaining why they didn't like how it felt.
By the next quarterly patch it was gone, with CIG saying "ok fine, we will look at it again" about 2 years later, just now they have announced its coming back but far more sophisticated and completely reworked.
That is why this game has taken 10 years so far, bare in mind it took Bethesda, a long time established studio 7 years to make this, CIG started in 2012 in the basement of a house, no joke....
But its why despite Star Citizen's many bug problems,
its more often a buggy mess than it is stable, i still enjoy playing it after many years and countless thousands of hours, had they kept that flight model i wouldn't be playing it, because i couldn't get on with it, CIG in their own self reflection have many times admitted they got that wrong and cringe at themselves about it.
If publishers want to know "how the hell have they gone for so long with a buggy incomplete game and raked in so much money.... and its still growing?????"
Because its our game, not your investors.