The Post Office gave my parcel to someone else and won't refund
- Thread starter kissenger
- Start date
My Sorting office Wont allow me to collect a parcel without the Card and some ID that has my name and address that matches the Card.... I dont see how they can give someone else that parcel? and what more how can they know it was a bloke who picked it up?
I'm at least going to try to get the money back. But what are my actual options at this point?
Paypal says you have 180 days to make a refund request and I can't see how the seller can just wash their hands of it so long as they 'made an attempt' to deliver. I thought that until something is delivered to the person who paid then the contract of sale has not been fulfilled?
Paypal says you have 180 days to make a refund request and I can't see how the seller can just wash their hands of it so long as they 'made an attempt' to deliver. I thought that until something is delivered to the person who paid then the contract of sale has not been fulfilled?
Soldato
Could you get the police involved, as it would appear the parcel has been stolen, either by the post office or whoever they gave it to...
Edit: This page is pretty clear on the conditions for collecting an item:
http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card
Since you still have the card, clearly at the very least they haven't followed their own policies/procedures. I would have thought a correctly worded letter to their complaints dept./head office would get you the standard £50 compensation for Signed For parcels...
Edit: This page is pretty clear on the conditions for collecting an item:
http://www.royalmail.com/personal/help-and-support/Ive-received-a-Something-for-you-card
Since you still have the card, clearly at the very least they haven't followed their own policies/procedures. I would have thought a correctly worded letter to their complaints dept./head office would get you the standard £50 compensation for Signed For parcels...
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If you complain, you should get this at the very least. I sent a power supply to someone via Parcel Force and they carded the receipient but then gave it to someone else who collected it, basically an identical story to the OP. They refunded me the maximim insurance available under the method I sent which I think was £50 but it was a really struggle to get it sorted, I imagine moreso here given the length of time thats passed.
Permabanned
So you expect the seller to cough up due to your Aunt's procrastination and you had the cheek to action a Paypal refund. I'm glad it was refused. Take it up with Royal Mail as everyone says FFS.
Soldato
So you expect the seller to cough up due to your Aunt's procrastination and you had the cheek to action a Paypal refund. I'm glad it was refused. Take it up with Royal Mail as everyone says FFS.
So you still haven't read the thread then?
The seller should have given a refund when it was clear that the parcel had been lost by RM, and then claimed from RM themselves, however it looks like they've "won" by dragging it it by being awkward and due to the aunt's naivety.
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So you still haven't read the thread then?
The seller should have given a refund when it was clear that the parcel had been lost by RM, and then claimed from RM themselves, however it looks like they've "won" by dragging it it by being awkward and due to the aunt's naivety.
Just to be clear.. When was it clear to the seller it had been lost?
Soldato
Soldato
It's 50 quid after 6 months. It's a 50 quid education for her so move on and be done with it.
What does that even mean? '£50 education.' Sorry but that's a load of nonsense. What's the lesson? That she shouldn't be the victim of fraud/PO incompetence? Come on.
You should open a paypal dispute as soon as a problem occurs. You can always close it if it gets resolved.
That is the lesson really.
Also on the one occasion I've had an issue of not receiving an item and I didn't receive a card, phoned RM customer services. They immediately phoned the sorting office who were useless beforehand, who suddenly started apologising and trying to rectify the matter.
I don't think it would take 5 months to get eitger a yes or a no.
That is the lesson really.
Also on the one occasion I've had an issue of not receiving an item and I didn't receive a card, phoned RM customer services. They immediately phoned the sorting office who were useless beforehand, who suddenly started apologising and trying to rectify the matter.
I don't think it would take 5 months to get eitger a yes or a no.
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Man of Honour
Really! How long since it was posted and you are now only just dealing with it?!?!1111!one one
Am I doing it right?
Not read the thread