The RAC have lost my car.

Feek said:
I have.

Bluewater Guildhall middle car park. The first time I went there, I parked up, went into the centre and did what I had to do. I got back to the car park and my car wasn't there.

I wasn't the only person, there was a woman there who also couldn't find her car. It wasn't busy, there weren't many cars in the car park.

Turns out we'd both completely forgotten that when we'd got out of our cars, we'd gone down some steps to get into the centre and when we went back to the cars, we forgot to go back up.

Our cars were both on the middle level, we were looking on the lower level.

I'm just grateful I wasn't the only person who had lost their car at the same time.
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My dad did exactly the same thing in Bluewater, even reported it to the police and everything.

The RAC were absolutely hopeless when I used them years ago, took around 12 hours to recover a car that should have been a 1hr trip.
 
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Hope this gets resolved soon to your satisfaction. Terrible state of affairs but sadly more and more inline with the level of customer service people are seeing these days.

On a related note - the inability to get through to an actual human-being - who can actually do anything - when calling Customer Service these days is markedly common and just plain worrying imo.
 
naefeart said:
Hope this gets resolved soon to your satisfaction. Terrible state of affairs but sadly more and more inline with the level of customer service people are seeing these days.

On a related note - the inability to get through to an actual human-being - who can actually do anything - when calling Customer Service these days is markedly common and just plain worrying imo.
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that's because customers are an incovenience not a priority. Business priority is profits for director bonus -> shareholder dividends -> executives -> swanky business properties -> the annnoyance of paying staff -> media relations and PR -> the paying cattle to be millked for what they can provide while giving the minimum in return.
 
Robbo said:
I went to test drive a new Jaguar F Type a few years ago. It was their demo model - they were looking around for it and couldn't find it, and it transpired that a customer had just kept it, and nobody at the dealership had noticed for about 8 days... :D
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Don’t suppose you have said dealerships name and address? I could do with a temporary run around for a few days, even better if I don’t have to pay for it lol
 
The classic CX issue that so many companies fail to understand....

Contact point A and arrange service

Contact point A when service goes wrong, point A washes hands

TERRIBLE service from the RAC but sadly all too typical.
 
First of all, you can't report this as a stolen vehicle - because its not one. It's missing as a result of an incompetent company so it'll just amount to being civil. Just because you're not getting anywhere with RAC fast doesn't mean that this suddenly becomes a police matter

I can appreciate the huge frustration though. I'm with the RAC and will definitely will be looking at other breakdown companies come renewal. All the RAC are interested in is misusing their respected name by putting their branding on as many different crap products as they can to collect the royalties from it. Their warranty products are *absolutely* crap too and they actually have nothing to do with the RAC - the company who actually runs the warranty obviously just pays RAC to use their household, historically well trusted name to flog their absolutely awful warranty.
 
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Gaygle said:
First of all, you can't report this as a stolen vehicle - because its not one. It's missing as a result of an incompetent company so it'll just amount to being civil. Just because you're not getting anywhere with RAC fast doesn't mean that this suddenly becomes a police matter
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Albeit probably premature at this stage but if the company isn't forthcoming with details as to its whereabouts and so on previous advice we've had at work from the police is to report it to the police even if it boils down to a civil matter ultimately. (IIRC in that case the vehicle was actually taken without consent by an employee, engine removed and left abandoned by the side of the road in Poland).
 
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