Yes. Like all OCUK'ers do. It started at 10:35 on this very day.
The RAC have lost my car.
- Thread starter Rilot
- Start date
This is unbelievable.Only a month ago I paid to renew my 12 month membership. Both times I've needed roadside assistance the service has been spot on. Hope you get this resolved asap. Idk if I have buyers remorse renewing now.
Blimey that sounds awful, I thought RAC would be a lot more professional than this. I am wondering if they subcontract out all these rescue services? When my car was involved in an accident it took them over 8 hours to collect the vehicle, police just told me to leave the vehicle in a random gap in a busy road and go home... Luckily I received a phone call just before the guy turned up however from there I received no further communication and there was a period of 5 days where I had no idea where my car was and neither did the breakdown people or my car insurance provider.
Don
Hope you manage to resolve this!
Man of Honour
You could at least give them a chance to find it first!
Caporegime
They've come across as absolute muppets.
Or go round their house, drive off in their car and say you're taking it at a courtesy car, happy to return when you get your own one back.
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Still nothing from them this morning. Time to call my insurance and see if my legal cover can help.
Phone them again and let them know you will be reporting it to the police as stolen after it was taken away by them. If they still have it, it then becomes a hot car in their possession and a big problem for them. It might make them do more to find it.
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Police won't do anything. It's a civil matter. I'm not going to bother them with it unless it's a last resort. Police have better things to do.
Soldato
Arguably if it is recorded as stolen, at least it will ping ANPRs if it's being moved/driven at all?
They took it and aren't giving it back or offering compensation.
Associate
Unfortunately it is a civil matter.
Soldato
Subbed
Permabanned
I'd escalate this to using a professional arbitrator, one skilled in complaint procedures. Cue cheesfest.
Permabanned
It’s possible it’s been stolen. I know of a garage that had a customers Transit in, after half the engine being stripped down for diagnosis, the verdict was it’s not economical to repair.
Long story short the customer had arranged to pick it up the next day, only for the business owner to arrive at work the next day with a transit sized hole on his fore court and an awkward conversation with the customer. CCTV footage showed a couple of guys turning up in the early hours and within minutes it was loaded and gone. That was that.
Long story short the customer had arranged to pick it up the next day, only for the business owner to arrive at work the next day with a transit sized hole on his fore court and an awkward conversation with the customer. CCTV footage showed a couple of guys turning up in the early hours and within minutes it was loaded and gone. That was that.
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Yep, could be they are playing dumb to avoid corporate embarrassment.
If the car is gone and they say they can't find it, it should be reported as stolen. What else can you do with it. Insurance will also want closure on it and there is no catagory for "it's just lost".
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That's my thinkinh too. If they want to say it's not stolen then they should be able to tell you where it is. If they don't know then it's missing. If you came out of your house to find your car "missing" what would you do? Ergo I would call the police. Worst they can do is say "not our problem".
I just called them again just now. Told them that unless this is sorted today I will be going to the press, BBC Watchdog, Rip off Britain, LBC, and anyone else I feel like talking to. Also pointed out that I'm a blue badge holder and that it doesn't look good depriving a disabled individual of their transport.
I was assured of a call back within 2 hours. I won't hold my breath.
I was assured of a call back within 2 hours. I won't hold my breath.