Nothing missing from inside. I have a Dashcam. Going to check it.
The RAC have lost my car.
- Thread starter Rilot
- Start date
Nothing conclusive on the dash cam. Just them moving it around on the starter motor. They do appear to have left it in a lay-by at some point though.
I have no proof of the rear window beyond the tape, the tiny piece of glass, and the lack of a dealer sticker. Nothing that would hold up.
Oh, more evidence: There is no sweep marks on the rear window from the rear wiper. I'd sure expect there to be on a 15-year-old car. Also, it's perfectly clean whereas the rest of the back of the car is utterly filthy.
I have no proof of the rear window beyond the tape, the tiny piece of glass, and the lack of a dealer sticker. Nothing that would hold up.
Oh, more evidence: There is no sweep marks on the rear window from the rear wiper. I'd sure expect there to be on a 15-year-old car. Also, it's perfectly clean whereas the rest of the back of the car is utterly filthy.
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No, just 3" orange plastic tape of the type one uses to hold the glass in while the glue sets.
I am looking for exactly that right now.
Bingo. I have a pic from a couple of weeks ago. i-VTEC is clearly visible under the wiper. It’s not there now.
OK, so I posted this picture on Show Us Your Motors a few weeks ago to bring the thread back to normality. Notice the dealer sticker on the left? Notice I-VTEC under the wiper?
Let's zoom and enhance:
Neither of those things are there now. Here's the rear right now. Hard to see as it's dark:
Let's zoom and enhance:
Neither of those things are there now. Here's the rear right now. Hard to see as it's dark:
I'll check in the morning.
I don't want anything beyond that. What I do want though is an apology and an admission that they screwed up. I want everyone to know what a shady company they are.
Yeah, that's not going to happen. Technically I am in the position I started in. I have a rear window. If they had delivered it back without one then that would be a different matter entirely.
To put this to bed; I'm OK with the rear window. What I'm not OK with is them not telling me. This is a CS issue.
At the end of the day it's a 15-year-old CR-V, not an NSX.
At the end of the day it's a 15-year-old CR-V, not an NSX.
Bingo!
This is entirely my point. There was absolutely no need for any of this. Things happen, things get lost, but it's how you deal with it that matters. RAC have shown that they are not only downright dishonest, they also don't give a stuff about their customers.
It was returned on a contractor's truck.
This is the data on the glass. Can someone decode it?
I think the date code is October 2021 from what I can tell.
Either way, not before August 2008 when the car was registered.
I've just had a call from the consumer editor at The Guardian. 
I thought it was funny TBH, just can't be posting things like that on here. Folk might be offended.
Guardian contacted RAC which set a fire under them. I've had contact from their chief engineer who is making things right. I'll update when I know more but it looks like I won't be out of pocket.
It's looking like RAC didn't know the screen was being replaced. I think the 3rd-party contractor did it and thought they could cover it up. Doesn't excuse no one talking to me though.
It's looking like RAC didn't know the screen was being replaced. I think the 3rd-party contractor did it and thought they could cover it up. Doesn't excuse no one talking to me though.
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More than likely the dog's fluids. 
Where we're at right now:
Smart repair booked to fix the damage to the paint on the tailgate where the glass was replaced (or when it was smashed)
Agreement in principle that they will cover my hire-car costs once I get the invoice from my insurer
That is it so far. It's moving in the right direction and I've had contact with several people who are very high-up in the organisation.
Smart repair booked to fix the damage to the paint on the tailgate where the glass was replaced (or when it was smashed)
Agreement in principle that they will cover my hire-car costs once I get the invoice from my insurer
That is it so far. It's moving in the right direction and I've had contact with several people who are very high-up in the organisation.