I saw this job advertised at my current place of work and thought someone here might be interested. It's not in my team but I know who runs the area so can probably find out answers to any questions.
It is an Events company (putting on events and shows globally). I have found them a good company to work for, albeit a medium sized one (about 1k staff). The role is London based (Putney/Fulham area) but they are quite work from home friendly.
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences. If you share our values and ...
apply.workable.com
The Opportunity:
We are currently seeking a proactive, solutions-driven Service Desk Administrator who is eager to dive into PowerBI report development. This dual role will not only include the daily responsibilities of maintaining our service desk operations, but also learning and eventually leading PowerBI report development.
Key Responsibilities:
Manage incoming helpdesk service requests and incidents, providing first and second line support to resolve issues related to PowerBI and Customer Data Platform
Log, categorise, prioritise, and track incidents and service requests in the IT service management system.
Ensure users are provided with timely and efficient updates throughout the life cycle of their incidents or service requests.
Develop and maintain documentation, procedures, and user guides for end-users and IT staff.
Assist in the management and upkeep of the IT asset inventory.
PowerBI Development:
Assist with the creation, maintenance, and improvement of PowerBI reports and dashboards.
Begin to learn and test visualisations in PowerBI supporting the development team
Work with team members to understand departmental needs and to design reports to fit those needs.
Participate in training sessions to build your skill set in PowerBI and other relevant tools or languages.
Requirements
Knowledge, Skills & Behaviours:
Experience in IT support or a service desk environment.
Experience with service desk software and IT service management principles.
Familiarity with database structures and principles is advantageous.
Beginner to intermediate skills with PowerBI is desirable or a keen interest to learn.
Strong problem-solving skills, with a logical and methodical approach.
Excellent communication and interpersonal skills.
Ability to work effectively as part of a team and independently.
Relevant IT qualifications, such as a degree in Computer Science or a related field would be advantageous.