Dear Total War fans,
I’m Roger Collum, Vice President at Creative Assembly, and writing on behalf of our Total War leadership team.
It has been a difficult few months, and we recognize that we have made mistakes when it comes to our relationship with you all. It’s been a constant conversation internally on how we can get back to solid ground. What’s clear is that it won’t be easy and that it will take time and effort.
We see the confusion, the frustration, and the distrust of us across the community and honestly, it breaks our hearts. We make games to bring you joy, to inspire a love of history, of fantasy, and strategy games. Total War is our everything, we care about it as deeply as you. Recently, it’s clear that we have failed to demonstrate that in our actions.
We are sorry.
We cannot fix our issues overnight, but we will work towards a more transparent, and consistent relationship with you all.
Total War is a big and complex ship to steer, built on decades of knowledge, passion and technology. The slow and steady pace we’ve taken up till now has benefited us in the past, but today we see the need to react faster to help address the challenges that are ahead of us.