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Tsohost issues

Discussion in 'HTML, Graphics & Programming' started by Russinating, Jun 12, 2018 at 12:14 PM.

  1. Russinating

    Capodecina

    Joined: Dec 27, 2005

    Posts: 14,623

    Location: Bristol

    We've been happy customers of Vidahost for god knows how long - 10 years, maybe more - and since the merger/takeover/GoDaddy monopoly with Tsohost we've had major issues. Our websites have been down for most of this morning, and most of yesterday, and that's only when we've been checking.

    The only response I've had on Live Chat (which you also have to wait for MUCH longer than we did with Vidahost) is due to "high server load". Ok...

    I know loads of people have jumped ship but cost-wise and everything else I wasn't fussed by the merger, but now it feels like I simply have to; the up-time must have been close to 50% over the last 2 days.

    Anyone else experiencing issues? Where have people jumped to?
     
  2. shine

    Mobster

    Joined: Aug 23, 2005

    Posts: 3,739

    Location: Beds

    They forgot to renew the cert on my website last month and when I prompted for them to fix it they didn't seem to understand the urgency and still have not provided a satisfactory reason for the failure to renew.

    I'm looking to jump ship as well, my preference is AWS as I can use to highlight my work to potential clients.

    There's some discussion in this thread for alternate providers.
     
  3. Matthew.M

    Mobster

    Joined: Oct 18, 2002

    Posts: 3,025

    Location: Birmingham

    Similar position. I was with Vidahost for 5+ years. Never had any problems until several periods of downtime in the last 6 months and poor support response times.

    I moved to Krystal hosting which seems to be the go to on various forums. Not had any issues since.
     
  4. Steveocee

    Mobster

    Joined: Nov 5, 2011

    Posts: 3,988

    Location: Derbyshire

    When my TSO hosted site started to get flaky I jumped over to Krystal. I don't like big corporations with no time for the small people.
     
  5. suenstar

    Hitman

    Joined: May 14, 2011

    Posts: 538

    Location: Cornwall, England

    I'm getting to the very end of my will with TSO.
    I own a domain name that I purchased back with Vidahost, it was in my cloud dashboard before the switch over and now it's vanished. Speaking with their support they say they can't remove the old website, which means I can't add the website dashboard on TSO so I essentially have a domain name that can't be used with them in any form. :mad:
    The guy on the phone even said to me he could see that the personal details on both my current account with them and the one where the website is are mine, but apparently they can't delete it on my request because it's on a terminated account and I might not be the same person... with the exact same name, same address, same billing information.

    Going to give them until Tuesday to sort it out, if they can't then I'm doing to demand a refund for their failure to provide the service I paid for and then all of my domains and sites are moving.

    Seriously can't believe how useless they are.
     
  6. PaulM

    Gangster

    Joined: Feb 18, 2008

    Posts: 357

    Been using them for 7 years and they’ve definitely gone downhill recently. Going to Migrate all my sites and domains away from them in the coming months.