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Tsohost issues

Discussion in 'HTML, Graphics & Programming' started by Russinating, Jun 12, 2018.

  1. Russinating


    Joined: Dec 27, 2005

    Posts: 14,642

    Location: Bristol

    We've been happy customers of Vidahost for god knows how long - 10 years, maybe more - and since the merger/takeover/GoDaddy monopoly with Tsohost we've had major issues. Our websites have been down for most of this morning, and most of yesterday, and that's only when we've been checking.

    The only response I've had on Live Chat (which you also have to wait for MUCH longer than we did with Vidahost) is due to "high server load". Ok...

    I know loads of people have jumped ship but cost-wise and everything else I wasn't fussed by the merger, but now it feels like I simply have to; the up-time must have been close to 50% over the last 2 days.

    Anyone else experiencing issues? Where have people jumped to?
  2. shine


    Joined: Aug 23, 2005

    Posts: 3,746

    Location: Beds

    They forgot to renew the cert on my website last month and when I prompted for them to fix it they didn't seem to understand the urgency and still have not provided a satisfactory reason for the failure to renew.

    I'm looking to jump ship as well, my preference is AWS as I can use to highlight my work to potential clients.

    There's some discussion in this thread for alternate providers.
  3. Matthew.M


    Joined: Oct 18, 2002

    Posts: 3,026

    Location: Birmingham

    Similar position. I was with Vidahost for 5+ years. Never had any problems until several periods of downtime in the last 6 months and poor support response times.

    I moved to Krystal hosting which seems to be the go to on various forums. Not had any issues since.
  4. Steveocee


    Joined: Nov 5, 2011

    Posts: 4,013

    Location: Derbyshire

    When my TSO hosted site started to get flaky I jumped over to Krystal. I don't like big corporations with no time for the small people.
  5. suenstar


    Joined: May 14, 2011

    Posts: 542

    Location: Cornwall, England

    I'm getting to the very end of my will with TSO.
    I own a domain name that I purchased back with Vidahost, it was in my cloud dashboard before the switch over and now it's vanished. Speaking with their support they say they can't remove the old website, which means I can't add the website dashboard on TSO so I essentially have a domain name that can't be used with them in any form. :mad:
    The guy on the phone even said to me he could see that the personal details on both my current account with them and the one where the website is are mine, but apparently they can't delete it on my request because it's on a terminated account and I might not be the same person... with the exact same name, same address, same billing information.

    Going to give them until Tuesday to sort it out, if they can't then I'm doing to demand a refund for their failure to provide the service I paid for and then all of my domains and sites are moving.

    Seriously can't believe how useless they are.
  6. PaulM


    Joined: Feb 18, 2008

    Posts: 357

    Been using them for 7 years and they’ve definitely gone downhill recently. Going to Migrate all my sites and domains away from them in the coming months.
  7. Paul11


    Joined: Sep 28, 2003

    Posts: 10,035

    Location: London

    same: they forgot to install an SSL and now my site is down :(

    will be moving all my domains away from them
  8. swinnie


    Joined: Apr 30, 2007

    Posts: 3,097

    Location: Kent

    Been with TSOHost for around 10 years, got a reseller account with them and around 90 domains. I am going to move everything away from them as soon as I can. Since last year the service has been going downhill.

    I've had recurring issues with their email service with a customer unable to synchronize an IMAP mailbox for 3 days - the issue is still on-going across the Gridhost network and was originally reported in March.
  9. Russinating


    Joined: Dec 27, 2005

    Posts: 14,642

    Location: Bristol

    Well, we're with Krystal now. Service and speed has been far superior so far (though nothing we didn't have with Vidahost before). Raised a complaint with TSO Host for a pro-rata refund of our hosting plan.

    Even before the DNS switch our websites were painfully slowly, sometimes taking up to 10 seconds to load (if at all). And we have a gigabit line here.

  10. Hyburnate


    Joined: Jul 29, 2011

    Posts: 13,663

    Location: NN4

    I've moved to Krystal now, all good apart from them giving me the wrong nameservers which caused the site to be down for around 48Hrs.

    I use CloudFlare and they provided me with IP addresses that weren't correct. Thankfully the third person on live chat was able to provide the actual ones (at like midnight too, very good)
  11. dmsims

    Wise Guy

    Joined: Jan 17, 2003

    Posts: 1,010

    I moved away as well - emails vanished and 2 sites got hacked (I always suspected a high level hack as there was nothing in the logs)

    Have found Krystal, Nethosted and Mechanic Web (EU) to be much better