Update on broken seal 780ti's

[Heisenberg]

They are doing it because they are getting away with it, No one is doing anything about it.

And the moment someone from overclockers says "oh we're not doing anything it must be you" people start to go silent which confuses me, They are only people working at a shop, Hardly something special.

Agreed. Some people must think that if they're nice to OCUK in the forums, Gibbo etc will like them then they will be special friends.

 

[Tonester0011]

So would you be happy receiving what would appear to be a used card? Yes like you say, it is illegal to use the card before selling it, so why the hell are they opening the package up in the first place? Stinks to the high heavens

A package being opened and a card being used are two different things. I personally wouldn't care if the package was opened, as i know the difference

If my cards don't overclock well, i wouldn't assume it's because the company is cherry picking all the good cards for systems, i would take it with a pinch of salt and play the lottery again (silicon)

I've had a few cards where the boxes aren't sealed, and no tab on the staticbag. Not all company's seal the boxes, not all company's seal the bags/even use bags

 

[Dicehunter]

A package being opened and a card being used are two different things. I personally wouldn't care if the package was opened, as i know the difference

If my cards don't overclock well, i wouldn't assume it's because the company is cherry picking all the good cards for systems, i would take it with a pinch of salt and play the lottery again (silicon)

I've had a few cards where the boxes aren't sealed, and no tab on the staticbag. Not all company's seal the boxes, not all company's seal the bags/even use bags

We're not just talking about a simple tab being cut though, We're talking about used GPU's being sold as new.

So you also wouldn't mind the finger prints all over the backplate, Removed PCI-E protective strip and dust build up inside the cooler which only happens when it's used ?

 

[RetrogamerX]

I personally wouldn't care if the package was opened

I care if it is.

I took action and started buying my GPU's somewhere else. All other goods OCUK sell I haven't had a issue with....yet?

 

[Heisenberg]

A package being opened and a card being used are two different things. I personally wouldn't care if the package was opened, as i know the difference

If my cards don't overclock well, i wouldn't assume it's because the company is cherry picking all the good cards for systems, i would take it with a pinch of salt and play the lottery again (silicon)

I've had a few cards where the boxes aren't sealed, and no tab on the staticbag. Not all company's seal the boxes, not all company's seal the bags/even use bags

Yeah, not all companies seal the box, but i think you can tell when the box has been previously opened, fingerprints on it and there's dust in the fans. You say you wouldn't care if the box was opened by the retailer, but what logical reason would they have to do this?

 

[Loxa]

I personally wouldn't care if the package was opened

I also would, you pay a lot for something that is "new" not for something basically second hand. I buy all my PC components from OCUK and I love them a lot but it is disheartening to read a lot of people are suffering the same problem.

 

[Tonester0011]

We're not just talking about a simple tab being cut though, We're talking about used GPU's being sold as new.

So you also wouldn't mind the finger prints all over the backplate, Removed PCI-E protective strip and dust build up inside the cooler which only happens when it's used ?

Will tell you when it happens
Truth being, i don't know. If the card was a good clocker it wouldn't bother me, if it was a dog i would complain (in the correct forum) not moan about being a dog but because of fingerprints/whatever get my return postage paid and rebuy. I get another shot at getting a decent piece of silicon then

Curious, have you complained yet?

I care if it is.

I took action and started buying my GPU's somewhere else. All other goods OCUK sell I haven't had a issue with....yet?

You done the right thing, if there is foul play it'll soon stop when they start losing business lol.

 

[RetrogamerX]

It's good that OCUK have the DSR. 14 day returns helps. If your not happy within those first 14days just return it for full refund.

 

[Tonester0011]

I also would, you pay a lot for something that is "new" not for something basically second hand. I buy all my PC components from OCUK and I love them a lot but it is disheartening to read a lot of people are suffering the same problem.

It seems like a lot of people, because it's all consolidated in this one thread. I'm not easily ****** off, very few things annoy me so in that respect i'm in the minority.

 

[Dicehunter]

Curious, have you complained yet?

Nope as the cards have always performed well but after just getting this card and even though it performs great having just laid out £540 for it I expected it to arrive fully sealed from the factory and not in the state it arrived in.

As I said above somewhere, I will never buy another GPU from OCUK if this practice continues.

 

[Tonester0011]

Nope as the cards have always performed well but after just getting this card and even though it performs great having just laid out £540 for it I expected it to arrive fully sealed from the factory and not in the state it arrived in.

As I said above somewhere, I will never buy another GPU from OCUK if this practice continues.

What practice, it's all conjecture mate...you might as well complain as you're clearly not happy (with the service, not the goods), they have a chance of fixing whatever went wrong and keeping your custom. Who knows, you might even get free stuff

Carl will love that, free stuff is the same as admitting you're in the wrong and it's a silence treatment rather than buttering you up hoping you still shop with them.

 

[Kelt]

What do people think happens to all the DSR's that get returned to companies?

Do you think that they all get sent back to the manufacturer, with all the expense and administrative hassle that incurs?

Or do you think they get put back into the retail pipe to get sold as new, with the hope that the customer will say or do nothing?

I got sold a monitor from one of Gibbos' previous employers (not insinuating anything here BTW) that was obviously an opened product.
With the benefit of hindsight, knowing that this company has an offer where they will sell you a pre-checked, guaranteed pixel defect free panel (for a price), perhaps I should have known what might happen.

Sure enough, I fired up the monitor, and bingo, dead pixel. Obviously a pre-checked monitor that failed the pixel test and was put back into stock to be sold as new.

To cut a long story short, I had to pay the extra to get a pixel defect free monitor from said company.

I asked their CS in one of the many conversations I had with them, what do they do with panels that fail the pixel test, and also any DSR's. They get sent back to the manufacturer, I was told.
So I asked how come I got a monitor with a pre-opened box, broken seals, finger prints all over it?
Cue pregnant pause while CS was trying to come up with an answer...he burbled something about it being a one off.

Draw your own conclusions. I know I have.

If I ever get an opened product, back it goes.

I would also like Gibbo/OCUK to let me know the VGA manufacturers that don't seal their products, as I most assuredly will NOT be buying their product.

 

[Dicehunter]

What practice, it's all conjecture mate...you might as well complain as you're clearly not happy (with the service, not the goods), they have a chance of fixing whatever went wrong and keeping your custom. Who knows, you might even get free stuff

Carl will love that, free stuff is the same as admitting you're in the wrong and it's a silence treatment rather than buttering you up hoping you still shop with them.

What practice you say ?

Have you not been reading any part of what has been said in this whole thread

The GPU's have been used and then sold as new which is evident from a lot of people receiving them with dust in the cooler, Fingerprints on the PCB and/or backplate which means they have been used and that does not happen in the factory.

 

[Heisenberg]

What do people think happens to all the DSR's that get returned to companies?

Do you think that they all get sent back to the manufacturer, with all the expense and administrative hassle that incurs?

Or do you think they get put back into the retail pipe to get sold as new, with the hope that the customer will say or do nothing?

Well that's illegal, so if that type of thing is going on they are breaking the law. Surely not.

 

[tayto_0]

You're wasting your time responding to Tonester. The guy clearly has very low standards. You could sell him a lump of **** and he'd be happy with it

 

[Terminal_Boy]

Silly comparison lol.
Saying that, have you honestly moaned when your car/bike has miles on the clock from new? All my bikes i've bought have had miles on the clock from new.

I don't expect graphics cards to have delivery mileage.

Boxed and sealed at the factory = should be boxed and sealed when received.

 

[LtMatt]

I've got some turds that id be willing to part with, if the price is right. The won't arrive steaming unless you come to collect though. One has sweetcorn included, but that will cost you extra.

 

[Tonester0011]

I've got some turds that id be willing to part with, if the price is right. The won't arrive steaming unless you come to collect though. One has sweetcorn included, but that will cost you extra.

Lol, was about to ask about sweetcorn! Just as i clicked quote, you had already edited it in

 

[Rroff]

What's the chances these were tested in an overclocked system then put back out for retail due to poor clocking? Poor if so.

They have different orders for components that go in prebuilt systems and those sold at retail. Though couldn't tell you what practice is used for components that don't make the grade for overclocked systems. (Not checked what they sell in the way of non-overclocked).

Well that's illegal, so if that type of thing is going on they are breaking the law. Surely not.

Legal or not seems to be common practice at many companies I've worked for - usually some degree of grading is used but way too often stuff that is somewhat loosely considered "as new" goes back to main stock. (Not saying OcUK do this but its not uncommon in retail).

 

[Heisenberg]

I don't expect graphics cards to have delivery mileage.

Boxed and sealed at the factory = should be boxed and sealed when received.

Agreed, a graphics card doesn't need driven on to a transporter then driven around a compound at a garage.