i have been reading that people have been having problems with OverclockersUK for the past 7 months. and people are saying to use the other place in Bolton (can't say the name) IMO they are better than OC. and i heard a Whisper( And it's only a Whisper) that they might be going Under.. if this is true! only time will tell.
Last week I used the Bolton store twice, on Thursday, and Saturday. Both orders were made on the phone on each day and were next day DPD delivery, both times, they arrived next day with zero issues, 1 of which, was a Sunday.
In the 20+ years I've been buying from them, their phoneline/website, have always worked. I genuinely cannot think of a single time I haven't been able to phone them, and they answer either instantly, or in under a minute, unlike OCUK.
The Bolton RMA team can be a bit hit or miss, but I have always ended up getting the refund/replacement, even when they've been difficult.
Other people have had RMA issues where they haven't been refunded etc though, so I wouldn't say they're perfect - but from a buying and general customer service experience, I'd say they are pretty good.
When I read all these excuses that OCUK make, blaming holiday/sales seasons, quite frankily, I call BS, as it's not a problem for any of their competitors.
It's laughable for a tech company to shutdown their phonelines for weeks, along with frequent website issues. When the website is working, they decide to mess about with it and put it under construction, yet never seem to improve anything - I've noticed that a few times.
TBH, it doesn't inspire confidence that OCUK are capable of running a business properly - the OP's experience is a perfect example of why this isn't acceptable to shutdown the phones because you cant cope with the demand, yet are happy to blindly take the money and ghost people with support.
I certainly would dread having to RMA something from OCUK, let alone when their phonelines are down. Just because I
could do it online, doesn't mean I want or should have to.
You shouldn't be forced to wait around for replies via emails, let alone if they take hours/days to get a generic response that doesn't help you, again like the OP.
Time is money, a buyer wants the freedom to be able to ring someone, and get the answer/make the order, then and there, in the time that they have spared for it - after all, not
everyone can just sit around waiting to answer a callback/email, and more to the point, most people aren't allowed to when at work.
For transparency, I do buy from OCUK, but from a buyer and customer service perspective, they're not even in the same ball park as the Bolton store.
, forced them all to GEN4 nothing worked. Think maybe motherboard issues, but I won't know until they test it at their end.
