Very dissapointed

Deleted member 280263 · 10 Dec 2025 at 11:29

MrThompUK said:
Oh I have had a reply this was regarding a ticket I put out on Saturday 6th asking where my PC was as I was supposed to get it then. Anyway he replied on the 8th so emailed back and he's said he can not do anything because he is part of the sales team, and due to number of product enquiries due to black Friday they're trying to catch up and may take time to respond. Black Friday was 13 days ago! Yeah think I'll be getting my coinage back and going elsewhere.

Crazy. It's not difficult for them to forward your email to the correct member of staff, and have them respond.
As for the poor me excuses, this happens with OCUK every time, year after year, whenever there is even a wiff of a sale/season in the air.

Imagine if other companies did this. Yet they don't. It's amateur at best.

Yeah, I'd go elsewhere bud, it's clearly ruining the experience before it's even started, this is supposed to be the easy part!

You should stick around on the forum though, plenty of fun/help to be had here, a few cretins, but there's an ignore button

200sols · 10 Dec 2025 at 11:42

MrThompUK said:
Oh I have had a reply this was regarding a ticket I put out on Saturday 6th asking where my PC was as I was supposed to get it then. Anyway he replied on the 8th so emailed back and he's said he can not do anything because he is part of the sales team, and due to number of product enquiries due to black Friday they're trying to catch up and may take time to respond. Black Friday was 13 days ago! Yeah think I'll be getting my coinage back and going elsewhere.

Shocking service. Good luck with the refund.

MrThompUK · 10 Dec 2025 at 11:44

200sols said:
Shocking service. Good luck with the refund.

Just emailed the guy who responded asking if he could sort an RMA out for me to get a refund the reply " Sorry I don't have any access to the returns side of things I am afraid " so I have myself a £3800 ornament.

freddie64 · 10 Dec 2025 at 12:18

MrThompUK said:
Just emailed the guy who responded asking if he could sort an RMA out for me to get a refund the reply " Sorry I don't have any access to the returns side of things I am afraid " so I have myself a £3800 ornament.

As @deviation said, how hard can it be to forward your email on.

Fair enough they may be super busy, but it would only take minute or two. (probably faster than responding to your request)

EDIT

Wonder if @rjk or @Gibbo can help?

Vestas · 10 Dec 2025 at 12:38

That's pretty much normal service from OCUK in my experience. They are pretty much incapable of sorting out even the simplest of issues and have been for a few months now. They lost out on about £5k of business from me as they were incapable of delivering, cancelling or refunding for weeks following some "warehouse upgrade" in October.

Deleted member 280263 · 10 Dec 2025 at 12:39

@MrThompUK it seems you are not alone. This guy has had a nightmare with their lack of customer service, too!

Overclockers refusing to refund £250

Made an order from overclockers sent the wrong item. Told they had shipped out the correct item. Turns out it was out of stock. I asked for a refund a week ago. This was agreed and told it had been done. I have not received my refund. I need this money. I am disabled and autistic. They have now...

forums.overclockers.co.uk

MrThompUK · 10 Dec 2025 at 12:50

Deleted member 280263 said:
@MrThompUK it seems you are not alone. This guy has had a nightmare with their lack of customer service, too!

Overclockers refusing to refund £250

Made an order from overclockers sent the wrong item. Told they had shipped out the correct item. Turns out it was out of stock. I asked for a refund a week ago. This was agreed and told it had been done. I have not received my refund. I need this money. I am disabled and autistic. They have now...

forums.overclockers.co.uk

Brutal

, hopefully I can get a refund easy I paid in full no monthly payments so hopefully will be easier to get it back. Once I get conformation that I will be refunded though. I am going to order from somewhere else, horrendous experience this is.

Deleted member 280263 · 10 Dec 2025 at 12:54

MrThompUK said:
Brutal , hopefully I can get a refund easy I paid in full no monthly payments so hopefully will be easier to get it back. Once I get conformation that I will be refunded though. I am going to order from somewhere else, horrendous experience this is.

Yup!
I don't blame you.

Winnter · 10 Dec 2025 at 12:55

get in touch with the ombudsman/trading standards or even better watchdog. they will soon resolve your issue if they get contacted by one of them companys.

MrThompUK · 10 Dec 2025 at 12:57

Winnter said:
get in touch with the ombudsman/trading standards or even better watchdog. they will soon resolve your issue if they get contacted by one of them companys.

I'll keep crying until tomorrow, then I'll contact my bank and get them to get my money back, then they'll have to get back to me with an RMA

. I don't care this week I am night shifts, but I am off next week was looking forward to locking myself in my man cave away from wife and kids and doing some high FPS gaming

Firegod · 10 Dec 2025 at 13:02

If it helps, I had a recent RMA experience with a completely unrelated company, but a big name in the sector they work in. And it took 9 weeks to sort it out. The bank was literally a day away from getting the money back when it was resolved. Personally try and give OCUK a reasonable time frame to respond (apologies if that has past, I skimmed the thread). And then if nothing is progressing to your satisfaction, see if you can escalate before finally creating a chargeback case.

Vestas · 10 Dec 2025 at 13:03

MrThompUK said:
I'll keep crying until tomorrow, then I'll contact my bank and get them to get my money back, then they'll have to get back to me with an RMA . I don't care this week I am night shifts, but I am off next week was looking forward to locking myself in my man cave away from wife and kids and doing some high FPS gaming

The bank won't do a chargeback until 14 days after you request a refund from OCUK. A Section 75 claim will take several weeks. That's assuming you used a credit card.

Best of luck - I've been there...

MrThompUK · 10 Dec 2025 at 13:06

Vestas said:
The bank won't do a chargeback until 14 days after you request a refund from OCUK. A Section 75 claim will take several weeks. That's assuming you used a credit card.

Best of luck - I've been there...

No didn't use a credit card, I used visa debit. But yeah doesn't look like I'll be doing some high end gaming until next year

, was looking forward to playing some DCS in VR

my current set up just can't handle it haha!

Deleted member 280263 · 10 Dec 2025 at 13:15

Vestas said:
The bank won't do a chargeback until 14 days after you request a refund from OCUK. A Section 75 claim will take several weeks. That's assuming you used a credit card.

Best of luck - I've been there...

You sure about that?

I recently did a chargeback on the day that a payment was mistakenly taken out twice, the money was back in my account before I hung up the call with my bank - it was a debit card too.

Purgatory · 10 Dec 2025 at 13:17

Yes the phone lines need to be opened for such cases, the excuse of black friday is not really good enough now. This seems a new thing from OCUK, never not known them to resolve issues quickly and be easily contactable. Not good

.

Come on guys sort it now, this is an expensive purchase and should be dealt with accordingly.

@MrThompUK I did think you were jumping to conclusions when they didn't reply within 24 hours but I would have thought some resolution would have been done by now and at least to confirm to you they are working on it and trying to resolve the issue with your new pc.

Also I did ask you if you are using your own monitor and cables or was it part of the pc package you purchased as you didn't reply to that as the issue may still be the monitor or cables used.

Purgatory · 10 Dec 2025 at 13:19

Deleted member 280263 said:
You sure about that?

I recently did a chargeback on the day that a payment was mistakenly taken out twice, the money was back in my account before I hung up the call with my bank - it was a debit card too.

That's different as they can see the mistake their end and cancel the second pending payment or refund it (charge it back) if cleared.

A charge back needs to show you have been contacting the retailer and they have not done anything after a set amount of days have passed, also a charge back can be returned to the retailer if they contact the bank and give a good enough excuse. So step with care with charge backs done in haste .

freddie64 · 10 Dec 2025 at 13:20

MrThompUK said:
Once I get conformation that I will be refunded though. I am going to order from somewhere else, horrendous experience this is.

Think i would wait until the refund is actually in your bank account.

Vestas · 10 Dec 2025 at 13:21

Deleted member 280263 said:
You sure about that?

Absolutely certain. Its in VISA's T&Cs.

Your case is different as its a mistaken payment.

This case (and mine) involve a dispute over goods received (or not) and the retailer has 14 days to resolve a refund request before the bank/CC get involved. If they do a chargeback before then, the retailer will simply reverse it as the T&Cs haven't been followed.

Darkpilgrim · 10 Dec 2025 at 13:23

If black Friday is OCUK's busyest time of the year shouldn't they be doubling the phone lines not closing them?

Pretty disappointing from them tbh.

Deleted member 280263 · 10 Dec 2025 at 13:25

Purgatory said:
That's different as they can see the mistake their end and cancel the second pending payment or refund it (charge it back) if cleared.

A charge back needs to show you have been contacting the retailer and they have not done anything after a set amount of days have passed, also a charge back can be returned to the retailer if they contact the bank and give a good enough excuse. So step with care with charge backs done is haste .

Vestas said:
Absolutely certain. Its in VISA's T&Cs.

Your case is different as its a mistaken payment.

This case (and mine) involve a dispute over goods received (or not) and the retailer has 14 days to resolve a refund request before the bank/CC get involved. If they do a chargeback before then, the retailer will simply reverse it as the T&Cs haven't been followed.

Ah OK, that makes more sense, thanks guys