Virgin Media Broadband 20MB

Hurley · 1 May 2007 at 13:07

allllec said:
I'm afraid if you check all the small print technically the £2 price rise is just a £2 price rise.. the 20meg upgrade is a FREE upgrade..

i know what it looks like but I'm afraid that's just the way it is.

ta

alec

Very sneaky! That schedule is almost useless. There are going to be lots of dissapointed people when they read that.

The letter i had through the post said that the price would go up £2 may 1st along side the 20meg upgrades.

It said nothing in the letter about "rolling out over a period of time"

allllec · 1 May 2007 at 13:09

Hurley said:
Very sneaky! That schedule is almost useless. There are going to be lots of dissapointed people when they read that.

The letter i had through the post said that the price would go up £2 may 1st along side the 20meg upgrades.

It said nothing in the letter about "rolling out over a period of time"

indeed. suppose just covering themselves from the mob of angry customers who want 20mb!

tomanders91 · 1 May 2007 at 13:14

cheers alec, according to the stuff you have given and linked to my speed is still the same, havent tried reseting my modem and router and stuff yet though, will do soon.

doggo · 1 May 2007 at 13:45

Nice post Alec, thanks.

I'm a bit dissapointed "Cardiff to be confirmed"
never mind 10meg is better than dial-up, thats all my mate can get and he's less than 1/4 mile form where I am

imagain going back to 56k on a good day

doggo

robbiemc · 1 May 2007 at 13:51

Blimey I'm having a right old nightmare today.
I've been on a very reliable 10meg connection, even yesterday all the speedtests (even speedtest.net) gave me a consistant 10meg. However this morning my cable modem reset and the config screen reported I'd been upgraded to 20meg.
Brilliant! Except I couldn't download anything faster than 3megs, speedtest, large files etc all gave me a maximum of 4meg (although I could upload at 750ish).

So I've called technical support five times today and been told a variety of things - one guy tried to reset the modem which resulted in me losing ALL connection - which another call fixed, but I'm still not getting any higher than 4meg

Every person I asked said that my NTL home 120 modem would be fine with 20 meg but right now I'd be happy getting my 10 meg connection back.

I suppose I should wait a day or so to see if things get any better, but this is disappointing to say the least as every previous speed upgrade has been completely hassle-free.

Robert · 1 May 2007 at 14:34

Try downloading from http://gamefiles.blueyonder.co.uk - what speed do you get?

Tombo · 1 May 2007 at 15:32

Just upgraded my 4Mb to 10Mb and it's getting upgraded to 20Mb next month.

Speedtest shows 9.45 but I download at a solid 10.

allllec · 1 May 2007 at 15:44

Tombo said:
Just upgraded my 4Mb to 10Mb

you just manualy upgraded from 4mb to 10mb @ £35/37 p/m ? or your 4mb serverice was upgraded 10mb by virgin media automaticly?

Tombo · 1 May 2007 at 15:56

allllec said:
you just manualy upgraded from 4mb to 10mb @ £35/37 p/m ? or your 4mb serverice was upgraded 10mb by virgin media automaticly?

Manually to 10Mb but automatically for 20Mb.

allllec · 1 May 2007 at 16:08

Ah right, i get'cha

I might follow suite actualy.. how easy was it? did you just ring them up or did you use the autoregister site to do it?

Tombo · 1 May 2007 at 16:11

I rang them up and upgraded, they said it would take about 15 minutes but it was more like 15 seconds.

allllec · 1 May 2007 at 16:13

Fantastic. Thank you.

Psypher5 · 1 May 2007 at 17:11

cancelled.

allllec · 1 May 2007 at 17:13

huh? what? explain? lol

Nick1881 · 2 May 2007 at 07:10

I was rather worried my modem might not be able to supply 20mb, on that list it says NTL200 for 10mb, doesnt mention any higher. I phoned VM and got put through to a tech guy, he said "It should work" he didnt fill me with confidence. He took my postcode and said I wasnt on 20mb yet (duh, already knew that) He said to check it in a few days and he said they would provide a newer modem if this one couldnt do 20mb.

Guess i'll just have to wait and see.

Psypher5 · 2 May 2007 at 11:11

allllec said:
huh? what? explain? lol

I cancelled my virgin broadband

Robert · 2 May 2007 at 11:20

Why?

Also damn VM to hell! Preston have been upgraded and they're a stones throw away from me. Sadly I'm on the Knowsley UBR (UBR 8 to be exact).

james.miller · 2 May 2007 at 11:22

mr_x_plosion said:
I was rather worried my modem might not be able to supply 20mb, on that list it says NTL200 for 10mb, doesnt mention any higher. I phoned VM and got put through to a tech guy, he said "It should work" he didnt fill me with confidence. He took my postcode and said I wasnt on 20mb yet (duh, already knew that) He said to check it in a few days and he said they would provide a newer modem if this one couldnt do 20mb.

Guess i'll just have to wait and see.

if it makes you feel any better, ive been running my ntl100 on 10mb since the rollout lol

Liverpool-Lad · 2 May 2007 at 11:59

Roll on STM also

Vicar · 2 May 2007 at 14:55

Thats me upgraded to 20meg now rebooted me modem and config is Config file cm-20480-768 now, I am on the Uddingston UBR, yes, off to download something rather big now