Virgin Media Discussion Thread

There really needs to be done more from a governance level regarding ping/latency. It's not on to be fobbed off because a speedtest shows an acceptable speed, especially when VM can prioritise such traffic to hide the real issue.
 
Honestly does VM actually employ any real datacentre engineers / technicians?

They must have real-time monitoring on their network and uplinks, to identify any network issues like this pretty sharpish... Not 4-5 days later? :o

Comes across like a proper cowboy outfit the way they run things at times.
 
I don't know a single person that is a VM customer willingly - as soon as FTTP arrives they're off. I can see why - the network they run is complete trash.
 
I don't know a single person that is a VM customer willingly - as soon as FTTP arrives they're off. I can see why - the network they run is complete trash.

That, and all of the above and more, is absolutely true. I've said here numerous times, as soon as FTTP goes live in my street I'll be running toward Zen Business with a fistful of cash and a maniacal grin on my face. Give VM their due though (and it's about all they're due), since they finally ditched the traffic management nonsense at least unlimited really does mean unlimited. This was just yesterday - the rest of the month looks suitably beefy as well.

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Of course, the same can be said for Zen - and any other decent FTTP provider. At least in their case, my VOIP calls won't glitch and my line won't turn into a mess of dropped packets and bufferbloat the moment the NAS or my servers are doing something useful.
 
I don't know a single person that is a VM customer willingly - as soon as FTTP arrives they're off. I can see why - the network they run is complete trash.
People who don't know better and buy their 'fastest' sales talk. When they have problems, VM CS will just blame the customers devices or anything else but VM. I see it on my local FB group every week.
 
Gigabit modem etc arrived, speed hasn't changed abit, still getting 150 on average. Only problem is I have to use powerline adapters as I'm upstars and router etc is downstairs for when my stepdad was using it, everything was into his computer and the TV.

Am i stuffed? Tried the 1gig port on the AX82U router, still no dice. My last solution is to move everything downstairs into the living room but that's at a push. Rented property so cable running round the house won't be a good idea, mums etc lol.
 
My 18 month contract for gig1 broadband and 15gb virgin sim for £66 was ending next month so called them and got gig1 broadband and 10gb O2 sim (volt bundle) for £54 for 18 months. I'll take that.
 
Honestly does VM actually employ any real datacentre engineers / technicians?

They must have real-time monitoring on their network and uplinks, to identify any network issues like this pretty sharpish... Not 4-5 days later? :o

Comes across like a proper cowboy outfit the way they run things at times.

I think the problem is that they've had all their eggs in one basket with DOCSIS and they've tried to stretch it too far. Regardless of whether or not it can do 1Gbps or not, it's still based on very old technology and it's very very difficult to maintain and keep running.

I used to work for Virgin Media over 10 years ago, (core network engineering) and when I was at the labs in Winnersh at the time, they had a complete CATV cable plant setup end to end for people to look at, and it was so complicated, so many different parts which can go wrong, or "go out of tune" or whatever. Amplifiers, splitters, copper, fibre, CMTS, UBRs, horrid stuff that few people properly understood.

Compare it to a modern DSL network, where you have copper to the cabinet, then fibre to the BNG (broadband network gateway) and everything is just normal IP after that, it's 1000x simpler and easier to maintain and scale. Even if the bandwidth is only 60-80Mbps, the quality of the connection is generally far better and it's easier to improve, (provided you don't have a crap phone line to the cab, in which case I guess you're screwed)

With DOCSIS the performance becomes severely impacted the more people you have on the network segment in that area, and adding more capacity is really difficult. You can't just drop in another CMTS (cable modem termination system), because it's a horrible, expensive digusting great thing. Compare that to DSL where you literally can just drop in more BNGs and circuits, (within reason)..
 
With DOCSIS the performance becomes severely impacted the more people you have on the network segment in that area, and adding more capacity is really difficult. You can't just drop in another CMTS (cable modem termination system), because it's a horrible, expensive digusting great thing. Compare that to DSL where you literally can just drop in more BNGs and circuits, (within reason)..

The amount of ring splits to install new cmts that I had to do years ago was horrendous.. In fact, they were still doing them the last time I spoke to one of the boys still there..
 
I think Openreach have stolen a huge march on VM by ramping up their FTTP programme - VM can't get the skilled manpower required to replace their coax network with fibre in any sort of close timeline, and if they insist on running RFoG and then converting to DOCSIS when the fibre gets to the house then all the problems inherent to the Virgin Media modems (which are probably responsible for half of the issues with the service) are still going to be there.
 
Finally got round to seeing up a BQM.

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1gig. Modem mode.
 
Has anyone else found the Superhub 4 with the LAG has become reliable? Not sure if new firmware but before get 2-3 days then boom back to 950mbit. Been at 1100mbit for over a month now
 
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