Virgin Media Discussion Thread
- Thread starter macca40
- Start date
It depends. This time last year I saw the Community Fibre contractors in my street blowing the fibre along the road through the OpenReach ducts. It was available to order around 4-5 months later. Have a look at when they actually have a roadworks permit in your area and then it shouldn't be too far off until you can get it.
You can use this site https://api.superfastmaps.co.uk/fibrecities/2.0/ to see when Openreach have planned to do your area by.
Are you in a flat that is a converted house or are you in a flat that is a larger block? The FTTP rollouts don't really apply that much if you're a larger block and you'll have more luck getting registered with Hyperoptic or Community Fibre and having them install. If none of those providers are available then you might have wayleave issues which aren't going to fix themselves and you will have to get your managing agent involved and ask them why they are being obstructive.
Soldato
Just agreed to to sign up for 200mb and a 10gb O2 sim for £30 a month. Pretty much a tenner a month cheaper than any of the other companies offer for 150mb + sim.
Been with BT’s 920mb for the past 2 years, but I don’t even come close to using that to its full potential.
Been with BT’s 920mb for the past 2 years, but I don’t even come close to using that to its full potential.
I stuck with talktalk in the end.
Called up to cancel. Fully intending to cancel. But they offered a price I couldn't refuse.
Virgin were 19 pounds for M200
Talk talk gave me fibre 65 for 16 a month.
Problem with virgin is even though its download is ridiculous (200mbps vs talk talk 75mbps) it's upload is slow.
Only 20mbps vs talktalk 19mbps.
And its upload which is my limiting factor.
If virgins M200 was 30 up (for example) I'd have moved to virgin.
For the faff of having to overlap bills, and probably faff of changing again back to bt line (as I've heard virgin are only cheap for new customers) I decided to stick with talk talk.
Called up to cancel. Fully intending to cancel. But they offered a price I couldn't refuse.
Virgin were 19 pounds for M200
Talk talk gave me fibre 65 for 16 a month.
Problem with virgin is even though its download is ridiculous (200mbps vs talk talk 75mbps) it's upload is slow.
Only 20mbps vs talktalk 19mbps.
And its upload which is my limiting factor.
If virgins M200 was 30 up (for example) I'd have moved to virgin.
For the faff of having to overlap bills, and probably faff of changing again back to bt line (as I've heard virgin are only cheap for new customers) I decided to stick with talk talk.
I was actually wondering what thier profit margin was.
So if my service had no costs to them they'd be making 3.45 a month? Crazy!
Had a great one with VM today.
Got an email out of the blue with a copy of my new contract! I'm being moved on to the Bigger Bundle at £55/month!
There's only one problem... I didn't ask them to do this. A couple of weeks ago, they offered me M350 for an extra £6 per month. I agreed, but hadn't heard anything further. Seems they bungled the package change
Surely easy to fix though?
Apparently not. The adviser initially tried to pretend the change couldn't be undone. He then told me he could cancel the package change, but I would have to pay full price for M350. Then the masterstroke. He could offer me a special deal; M200 for £31/month! Great, but I'm only paying £26.75/month for that package right now. So why would I want to pay more for the same thing just because someone at their end messed up.
Finally he conceded that he could cancel the upgrade and restore my package. But after the chat sessions ends, I get another email confirming that I have cancelled my M200 package and moved to the "Bigger Bundle" at £55/month
Got an email out of the blue with a copy of my new contract! I'm being moved on to the Bigger Bundle at £55/month!
There's only one problem... I didn't ask them to do this. A couple of weeks ago, they offered me M350 for an extra £6 per month. I agreed, but hadn't heard anything further. Seems they bungled the package change
Surely easy to fix though?Apparently not. The adviser initially tried to pretend the change couldn't be undone. He then told me he could cancel the package change, but I would have to pay full price for M350. Then the masterstroke. He could offer me a special deal; M200 for £31/month! Great, but I'm only paying £26.75/month for that package right now. So why would I want to pay more for the same thing just because someone at their end messed up.
Finally he conceded that he could cancel the upgrade and restore my package. But after the chat sessions ends, I get another email confirming that I have cancelled my M200 package and moved to the "Bigger Bundle" at £55/month
You have a 14 day cooling off period which starts from when they confirm the contract to you, if you decide to use your right to cool off they have to put you back to where you were before, that's the law.
Send Virgin a recorded letter explaining your position and stating what you expect the outcome to be (the price you had before, same contract period remaining). If they still mess you around and you have alternative ways to access the internet then just phone your bank and quote the terms of the Direct Debit guarantee when VM take payment.
Send Virgin a recorded letter explaining your position and stating what you expect the outcome to be (the price you had before, same contract period remaining). If they still mess you around and you have alternative ways to access the internet then just phone your bank and quote the terms of the Direct Debit guarantee when VM take payment.
Soldato
Virgin has been rubbish again recently. Every night with long disconnects and its not just me as most of the lads in Discord getting it too..
This was why I asked my local fb group. Seems very area dependent. Some areas seem fine. Others seem to have many issues.
Soldato
Hi. i m potentially moving to a property where the fastest broadband they have is virgin media Gig1 .
Would i get true or near 1gb speeds or does it depend how close or far i am from the telephone exchange?
I would have gone with someone like community fibre or hyperoptic but they are not on that street and community fibre just says "it is coming soon"
Would i get true or near 1gb speeds or does it depend how close or far i am from the telephone exchange?
I would have gone with someone like community fibre or hyperoptic but they are not on that street and community fibre just says "it is coming soon"
Soldato
thanks for that link. i just checked this out and there is a roadwork line on the main road next to the side road where i may be moving too. But teh actual road where the property resides doesnt outline the community fibre. only the main road which is literally 100yards away from the property?!?!
Does that mean that community fibre could be installing soon ish?
Soldato
Yes you'll get the full 1Gb with VM - it's not like Openreach xDSL where it depends how far away you are from the exchange or PCP cabinet.
However network congestion which is area dependent may effect you at certain peak times of the day. I don't personally have any problems where I live with speeds, I get 1Gb all day long. But I do still wish for true FTTP or symmetrical speeds.
You get the full thing. The only downside is if they send you the 4th version of the hub instead of the latest 5th the wired ports will bottleneck the speed a little. The latest SH5 has a single 2.5Gbps port as I understand it so that allows you to get the full speed wired. That said you can always put the SH4 into modem mode and buy your own router that has faster ports.
I have been happy with my 350 meg line which does around 370-380meg. I could get 1 gig line also, but unless they do it for much cheaper I am not interested.
Soldato
The VM hub 4 ports are still 1Gb annoyingly, so not much point using a 3rd party router for that particular reason, as you can't get that extra ~200Mb still (VM Gig1 profile allows around 1100Mbps).
VM users we need a Hub 5 or no way of achieving over 940Mb odd. Unless you start spending big bucks on routers that can do port aggregation.
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Ah yes, quite right. Not sure why I thought it would be magically connected in a different way.