For your information, my line went live today and I can now access my vodefone account.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
For your information, my line went live today and I can now access my vodefone account.
Soldato
Had another call from virgin today
Offered me 1Gb and an 02 SIM for £40 a month.
Almost said yes... until they said the change wouldnt happen till mid april.
Erm no thanks then.....
Offered me 1Gb and an 02 SIM for £40 a month.
Almost said yes... until they said the change wouldnt happen till mid april.
Erm no thanks then.....
Switching to Sky is bit of a hassle, no dish + also want it for Live sports with BTsports, so would need non streaming mini boxes and in 2 rooms. Not even sure they allow 2 full Q boxes in 2 rooms, need to check this.
Lots of Asian channels from Virgin media also + land line. Its doable no doubt and would like to but as always lots going on at home with ill family members so its tricky at best.
It’s a long, long time since I had even the vaguest insight into the inner workings of VM, the Huff brothers play was obvious, LG was logical, and CF getting bought out makes sense as LG have the experience in multiple network delivery strategies. For all the things wrong with VM, looking at the path LG put them on and has pushed them along, it’s about as good as it could be. We now have standardised and proven hardware, Intel got ditched, a plan and timescale to move to FTTP (OK it’s RFOG as an interim), but given what they had to do along with the need to kee doing the upgrades to push higher DOCSIS revisions and profiles, the only area they have really seemingly dropped the ball potentially, is on the CS side. I wouldn’t know, in the last three years, I haven’t ever needed to call them other than retentions once which was quick and painless.
Obviously CF are building towards me and I will jump ship as soon as it’s active, fibre beats HFC, but I can’t say Virgin have been awful and I get exactly what I pay for 24/7.
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Thanks for letting me know. I have another week until my install date, will just wait until then before I try again.
Soldato
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- 16 Aug 2009
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- 7,970
Morning all, so I received a letter in the post this week stating my monthly bill is going up by £7 per monthwhat’s the point in negotiating a good deal if they go and slap a £84 annual charge on it?
Any advice on what I can do to sort this out?
Thanks
Everyones getting them I had one from Plusnet my mother had one from EE "increase in line with inflation"
Virgin media is currently being installed onto my street so hopefully I’ll be able to get into their 1 gig in a good new customer deal.
Can’t be worse than the 40 per month sky want for 65Mb.
Cityfibre isn’t being trenched in with virgin so will be about a year or so away.
Can’t be worse than the 40 per month sky want for 65Mb.
Cityfibre isn’t being trenched in with virgin so will be about a year or so away.
I feel the same, but about Virgin instead. Got Community Fibre being installed now and will be on 1 gig both up and down soon for £27 a month. Will work out £22-24 a month over 24 month after cashback too.
Best part is I can use them against each other to negotiate at the end of contracts
I feel the same, but about Virgin instead. Got Community Fibre being installed now and will be on 1 gig both up and down soon for £27 a month. Will work out £22-24 a month over 24 month after cashback too.
Best part is I can use them against each other to negotiate at the end of contracts
That’s my plan for next year. Just move to whoever is cheapest, I don’t need any tv package which takes a lot of the stress of swapping providers away.
Soldato
I feel the same, but about Virgin instead. Got Community Fibre being installed now and will be on 1 gig both up and down soon for £27 a month. Will work out £22-24 a month over 24 month after cashback too.
Best part is I can use them against each other to negotiate at the end of contracts
So you got CF now, or will have or are you still just waiting for them to come to your area?
Not just yet. But I had a guy just out my house doing some work somewhat recently and I asked him who he was working for he said community fibre. I asked how long until it goes live and he said 2-3 months as I recall.
My guess is 2 more months from now it should be ready. Around the time my Virgin contract comes to an end
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Soldato
I am not sure if anyone has mentioned this but the reason they are negating the price increase till the end of the contract is because when you sign up to a new contract the T&C will have been changed so that they can now charge an increase of 3.9% on top of the inflation rate per year and you do not have the right to cancel anymore as long as they stick to that. (This is in line with BT, Plusnet EE etc)
So if you do start a new contract with VM check your T&C.
So if you do start a new contract with VM check your T&C.
Morning all, so I received a letter in the post this week stating my monthly bill is going up by £7 per month
Any advice on what I can do to sort this out?
Thanks
I've just had the same thing as well. I currently pay £21 per month for 100mb which increased to 125mb recently for free. That's an increase on my bill of about 33%!!! I'm definitely going to be ringing them to complain or cancel so if you can let me know how you do - that would be great!
Soldato
I’m planning to contact them this week, are we able to cancel post price change? 14 days cooling off period or similar
I think if you don't cancel or contact them before the price change date then you're stuck with that price until the end of your original contract date.
I've just checked and with our location having Cityfibre, we can get Vodafone 500mb for only £2 more than Virgin want for our 125mb - so I will be moving there if there's no wiggle room! And that included an £80 voucher for being a new customer as well!
Edit: The offer is different between sites but one says it's £1 more and a £105 voucher! So I'll probably be moving to that if Virgin don't do something to match that!
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And an infinitely better service plus all that upload.
Associate
Cityfibre have nearly finished on the street before ours, 1st time I've seen them laying the cables in the backs and not in the front of the houses.
I am on a deal "until September 2023" but of which they have written to me telling me that my package price goes up £21.50 a month from 1st May.
They also state in the letter that I can "cancel or change your package, any time before 10th April 2023"
I was going to wait to see how things pan out and until closer to May to phone and go through retentions. Now re-reading the letter, if I don't phone and cancel before 10th April - or negotiate a new deal - does this mean I am locked in until September at the newly increased price!? Or does it become rolling monthly at the new increased price?
They also state in the letter that I can "cancel or change your package, any time before 10th April 2023"
I was going to wait to see how things pan out and until closer to May to phone and go through retentions. Now re-reading the letter, if I don't phone and cancel before 10th April - or negotiate a new deal - does this mean I am locked in until September at the newly increased price!? Or does it become rolling monthly at the new increased price?
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As far as I know you'll end up paying the increased price until the end of your contract. Some that phoned up managed to get the price down (lower than before the increase) and still keep the original contract in place as well, ie. not starting a new 12/18/24 month contract, which helps to keep options open for other providers to pick from if you're lucky enough to have FTTP providers building locally.
Thanks Duke we will probably phone and cancel then and see if they call back. If they offer on the phone to wipe out the entire increase, or even if they phone back and offer it, I guess I should get them to put it in writing confirming. I just can see the price automatically changing on their system in May regardless of what they say and me phoning them up with them claiming said phone call and arrangements never happened. You know what they're like.