Virgin Media Discussion Thread

Morning all, so I received a letter in the post this week stating my monthly bill is going up by £7 per month :confused: what’s the point in negotiating a good deal if they go and slap a £84 annual charge on it?

Any advice on what I can do to sort this out?

Thanks
 
got a letter through the door saying cityfibre/Virgin whatever is finally coming to my street, wondering if i should give it a try? Currently w/ talktalk getting about 35mps for about £35/month. a quick run of the Virgin quote page said about 50mps for £25/month for the first 18 months. had a simily price-promise from taltalkthen they put hte price up w/in about 7 months. Aside from that, they're pretty solid, had one 20min outage a couple months after joining, about 3 years ago, and no issues since. Was annoyed about the price lie and promised i'd leave them as soon as my contract was up, now might be the right time? I heard some bad stuff about Virgin service though.
 
wolfie138 said:
got a letter through the door saying cityfibre/Virgin whatever is finally coming to my street, wondering if i should give it a try? Currently w/ talktalk getting about 35mps for about £35/month. a quick run of the Virgin quote page said about 50mps for £25/month for the first 18 months. had a simily price-promise from taltalkthen they put hte price up w/in about 7 months. Aside from that, they're pretty solid, had one 20min outage a couple months after joining, about 3 years ago, and no issues since. Was annoyed about the price lie and promised i'd leave them as soon as my contract was up, now might be the right time? I heard some bad stuff about Virgin service though.
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Virgin Media or City Fibre? Pretty big difference between them.
 
It's always the way isn't it. Rock solid connection for months and months and the first day I have free, with the kids and wife out, there's bloody issues in the area that aren't scheduled to be resolved until 20:45 this evening.
 
LOAM said:
It's always the way isn't it. Rock solid connection for months and months and the first day I have free, with the kids and wife out, there's bloody issues in the area that aren't scheduled to be resolved until 20:45 this evening.
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Bit of “alone time” :D or something else! Either way it’s bad timing
 
Ok got my letter in the post got till 17th April to cancel, so what is best play here go on whatsapp and just say I want to cancel contract and wait for retentions to call me with better price?

Any tips on dealing with Retentions department?

I have Community fibre in my area, £27 for 920Mbps up/down, could I guess blag it and say this is my aunties bill:
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I have TV, Landline, 350Mbps, BTsports for about £100 per month which is well overpriced so need to do much better but terrible at these things!
 
These discussions are slightly academic if you feel that you *need* the TV service. Sky Stream with BT Sport is going to cost you £54 alone, or you can have BT Sport as a streaming app for £29.99/month, but then you don't get all the other channels that you get with Virgin TV - which frankly are trash but sometimes you live with someone who believes their life depends on having access to old game show episodes so what can you do?
 
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GaryTheSnail said:
Surely they won't be allowed to do that!
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Look at the history of network build, people take risks, firms are acquired when they get into trouble and consolidation occurs. Unless it’s viewed as anti-competitive from a regulatory perspective, that’s normal. I mean back in the day there were terms in the cable franchises to prevent them from merging into a national network because BT was state owned and that wasn’t desirable, look how that played out. It’s a fair assumption that CF is finding things financially tougher than it had planned for, the world is different now, the latest layoffs suggest something is going to change sooner or later, either another investment fund takes a large punt on them, they gain additional gov funding to do work, or they have to drastically reduce costs and increase profitability in another way eg scale back build. OR won’t buy them, Sky and TT have seemingly decided that self build is a bad idea, Voda? Network build is a money pit, generally that means debt which needs to be serviced with decades of payback.

Now is it likely? Well that’s a whole other question.
 
Avalon said:
Look at the history of network build, people take risks, firms are acquired when they get into trouble and consolidation occurs. Unless it’s viewed as anti-competitive from a regulatory perspective, that’s normal. I mean back in the day there were terms in the cable franchises to prevent them from merging into a national network because BT was state owned and that wasn’t desirable, look how that played out. It’s a fair assumption that CF is finding things financially tougher than it had planned for, the world is different now, the latest layoffs suggest something is going to change sooner or later, either another investment fund takes a large punt on them, they gain additional gov funding to do work, or they have to drastically reduce costs and increase profitability in another way eg scale back build. OR won’t buy them, Sky and TT have seemingly decided that self build is a bad idea, Voda? Network build is a money pit, generally that means debt which needs to be serviced with decades of payback.

Now is it likely? Well that’s a whole other question.
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It's probably a plan all along. Make people switch networks, then buy them out to gain all the customers back.
 
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