Virgin Media Discussion Thread

On a Virgin Media Facebook post I started moaning about how I'd tried with first line > Retentions > Customer Relations for over 6 hours and nobody would give me a better deal.
One bloke took it to PM and told me to ring a number and mention his name and tell them exactly what you want and what you are going to be paying for Lila Connect.
I took his advice, rang, mentioned his name and she went away, she came back with a price of £49 for 350mbps internet.
I'll be leaving in June.
 
Mine was £58 for 350mb full tv without sport n movies. It should be £91 but i already have discounts. They tried to up it to £73 and i told them it wasnt happening. After 20 minutes of telling them to cancel and them lowering it to 68, then 65 then 61 i told them just to put me through to cancellations. Its now £58 for the next 18 months.
 
dtsrules said:
Mine was £58 for 350mb full tv without sport n movies. It should be £91 but i already have discounts. They tried to up it to £73 and i told them it wasnt happening. After 20 minutes of telling them to cancel and them lowering it to 68, then 65 then 61 i told them just to put me through to cancellations. Its now £58 for the next 18 months.
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That’s still an awful deal. I’m paying £47pm for 1Gb, Maxit TV, 2nd TV box with Cinema and Sports.

Even managed to ring them the other week about the price rise and got them to wipe out the £21 price increase! Phew.
 
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TNA said:
That's no good. Would be stuck at £50 for 12 months then.
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Works out £45/mo overall, it would be £50 for 18 months, I think for Virgin that's an OK deal if you want 1Gig & have no alternative?:
((50*18 ) + (6*30)) / 24

When you compare it to some other FTTP providers, it's not great, but a lot of people don't have a lot of ISP's in their area.
 
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Turn said:
Works out £45/mo overall, it would be £50 for 18 months, I think for Virgin that's an OK deal if you want 1Gig & have no alternative?:
((50*18 ) + (6*30)) / 24

When you compare it to some other FTTP providers, it's not great, but a lot of people don't have a lot of ISP's in their area.
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Thing is when someone here are getting it for £28 and they he does not even have an alternative, that there makes it bad for me. Plus I am sure many others can get it far cheaper anyway.
 
Lord Alibaski said:
@ CF93

If you get Vodaphone please report on how it goes I've been looking at it myself but from what I've read on the Vodaphone community it's just as bad as VM.
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Got an email from VM today saying "thanks for making those changes" - basically the landline part of my package has been taken off, which I guess means Vodafone are transferring it as I asked (not that I ever use it anyway but as it doesn't cost with Voda, thought I might as well keep the same number.) It knocks some money off my next VM bill which might we ll be my last with them anyway. Got all the contract paperwork from Voda in the post today too. Looks like it's all just going through the motions and I'm just waiting for the kit to arrinve and install to happen.

Turns out the reason my Dad's contract was cancelled is because he ordered his package in-store, and landline numbers can't be transferred if ordered that way (he does use his still a bit.) Nice of the store to tell him that first! So he just went online and rebooked it for the same install date instead. As for his neighbour where CF just left, apparently it wasn't the next door neighbour in the identical house but one in a block of flats across the road. I guess some issue running the cables on a block of flats maybe. Still would have been better of CF to work that out before they drilled though, I know I wouldn't be happy if that happened to me.
 
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Does anyone know what the general friends and family discounts are (my sister works there, but she's TV side and super busy)? I'm at the end of contract in July at the price will move to £50 p/m if I recall for my 125 connection (internet only). Now at the moment, they can jog on for that pricing.

How does the O2 network fair against the likes of Vodafone etc. I'm considering going back to Vodafone broadband and having everything under one package again, but also been looking at Volt. I know it's never as simple to compare as I get "free" global roaming with my legacy Vodafone package, which they've been trying to move me off and we're looking at heading abroad more again this year. Wife's brain tumor reminds you, you're here once and all this tech ******** is tat that really means nothing. Just come back from Cape Verde and looking at doing another island later in the year and Costa Rica next year.
 
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I've been on O2 before and I thought they were rubbish. Low data speeds, lots of congestion etc. Vodafone and EE are much better in my experience.
 
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ChrisD. said:
I've been on O2 before and I thought they were rubbish. Low data speeds, lots of congestion etc. Vodafone and EE are much better in my experience.
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Many thanks, that clears that one then, I've only had Vodacom/Vodafone (20+ years). I did have an O2 work phone for about a year, but got moved to Vodafone as I was doing too many international calls.

I'm out of contract with Vodafone and have been since about 2015/2016, purchase iPhones outright every couple of years, but extending that to about 3-4 years now.
 
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Same here, grandfather contract with EE which gives me free EU roaming. Even with the recent increases it's still the cheapest. My work phone is with Vodafone and unlike EE, I get 5G at home with it.
 
ChrisD. said:
Same here, grandfather contract with EE which gives me free EU roaming. Even with the recent increases it's still the cheapest. My work phone is with Vodafone and unlike EE, I get 5G at home with it.
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That's one thing I did notice for my area on the south coast in Hampshire. The shocking lack of 5G re O2 on their coverage checker. 5G is improving each month with Vodafone, I can't get it at home, but it's getting closer based on when I'm out and about. Have zero experience with EE or 3. Did have a breif look at Vodafone data packages for a 2nd WAN connection, but left it.

Re Vodafone, I did see recently that Liberty Global I think had taken a stake in Vodafone, more investment I think that takeover.

Outside of Vodafone, best connection speed I can get is 60/20 DSL type connections.
 
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Well i finally got a super hub 5 with my new contract, but its fine hard wired, but wireless its bad on xbox, phone, etc, like 20 mbps download speed but upload 26mbps is spot on, was expecting at least 250mbps on wireless, any ideals ? thx
 
RobTi said:
As i said a newbie atm i have windscribe on my ipad and it works okay but wont work when i try to change settings in the hub for my apple tv
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change what settings in the HUB ? Can't do anything regarding VPN on it, I see Apple TV doesn't have windscribe app available for it I ain't familiar with apple personally use android devices
 
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