Virgin Media Discussion Thread
- Thread starter macca40
- Start date
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No 100Mb upload here in Preston yet (got access to two Virgin connections - one north and one south). Preston used to be one of the first to get new stuff/involved in trials - these days we are last 
Soldato
- Joined
- 19 May 2005
- Posts
- 6,892
Nope.
Yeh, for the first year after rollout, Vodafone was the only provider available on Cityfibre on my street, but there are 12 to choose from now. Vodafone are the cheapest, which is why I chose them. Only reason I didn't move sooner is cause I was still in contract with VM
interesting to see what deals people have been getting in this thread.
My 250mb was going up to £54 in April !
got on webchat they offered me
250 mb £28
350 mb £28 , why its the same price I've no idea.
500 mb £34
the following day contacted them again no point in the upgrade the hub 3 Wi-Fi is terrible not getting any benefit, can i have a hub 5 nope was the answer fine scrap the new contract then give 30 days notice ect.. somebody else picked up the chat as I had been a customer for nearly 20 years i could have one.
installed today good increase in performance.
but a bit miffed somebody earlier in the thread got 500mb for £24
My 250mb was going up to £54 in April !
got on webchat they offered me
250 mb £28
350 mb £28 , why its the same price I've no idea.
500 mb £34
the following day contacted them again no point in the upgrade the hub 3 Wi-Fi is terrible not getting any benefit, can i have a hub 5 nope was the answer fine scrap the new contract then give 30 days notice ect.. somebody else picked up the chat as I had been a customer for nearly 20 years i could have one.
installed today good increase in performance.
but a bit miffed somebody earlier in the thread got 500mb for £24
My switch from Virgin is complete. I’m now on 500/500 FTTP for £16.50 a month (first 12 months then £31) and the difference just in responsiveness and latency is incredible. Zero packetloss or ping spikes it’s rock solid under 10ms.
Virgin have phoned me 3 times in total to come back since I cancelled. Best offer was 1gb for £33 a month but it’s just not worth it. I don’t just need raw download speed and Virgin don’t seem to get that at all.
Virgin have phoned me 3 times in total to come back since I cancelled. Best offer was 1gb for £33 a month but it’s just not worth it. I don’t just need raw download speed and Virgin don’t seem to get that at all.
Who did you get that from? I thought my £29 for 500/500 was good, but £16.50?? Wow. For me, it's not just the lower ping but the much-improved jitter as well, VM would spike a lot, especially when remoted into my work virtual machine and using Zoom on that. Not had an issue (yet at least) on Vodafone.
sounds like no change for me then, not that i need anything. seems stupid that Virgin will dig up the pavement, lay a cable and it will sit doing nothing and then [if what we've bene told pans out] Citifibre will come around, dig up the pavements again and lay their own cable.
Soldato
How are Virgin doing now with the new hubs with Wifi6?
They still tricking them out or are they a bit more generous with them?
They still tricking them out or are they a bit more generous with them?
On the hub 5 check the network log and look for something like this US profile change. It should have 3.1 in the line as well.
You should also see five 3.0 channels on the channel screen.
Its not official yet, so until then it will just be be where they testing it.
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Soldato
Ring the number i posted a few posts back. I wasnt far off being disconnected and rang it in the off chance.interesting to see what deals people have been getting in this thread.
My 250mb was going up to £54 in April !
got on webchat they offered me
250 mb £28
350 mb £28 , why its the same price I've no idea.
500 mb £34
the following day contacted them again no point in the upgrade the hub 3 Wi-Fi is terrible not getting any benefit, can i have a hub 5 nope was the answer fine scrap the new contract then give 30 days notice ect.. somebody else picked up the chat as I had been a customer for nearly 20 years i could have one.
installed today good increase in performance.
but a bit miffed somebody earlier in the thread got 500mb for £24
Soldato
- Joined
- 9 Jun 2011
- Posts
- 3,623
hey folks, anyone seen the upload incraesed for 1gig package? is there anyway to ask for it sooner or will i have to wait?
You will have to wait.
Soldato
RFoG isn't getting 3.1 upload. Not compatible with DOCSIS 3.1 upload frequencies as it causes bleed over or something.
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Our ongoing joke that is VM installation continues...
First applied for a line in December 2021 with an install date of 11th February 2022. The layout of our street is block paving with BT ducts running underneath, which Virgin are allowed to use. The very first visit in January 2022 identified a blockage with our duct which runs under my neighbour's drive (poor design and we are the only house on the street where the duct will run under someone else's property!). This is the last 10 metres of the install. Everything else was fine. The guy told us they would need to arrange a wayleave and dig up part of the neighbour's drive.
Numerous visits later (to check there is a blockage, again and again) with a complaint escalated through the complaints department at VM and my neighbour has only just received a wayleave letter but it doesn't tell him what they will be doing. His drive is 50/50 tarmac/block paving and the clever contractor told him they would just slap down tarmac wherever they dig up! He has since spoken to someone else who has told him they will 'make good' the area and put the block paving back but they refuse to put it in writing. Understandably, he is probably going to say no. I would if I had been fed the same information.
Which leaves us 15 months down the line, all this time paying out of contract rates with Plusnet for our slow 32Mbps line. It looks like we now need to push Virgin for compensation and most likely have to escalate to Ofcom.
.......the most frustrating thing being......the Mrs works for O2/VM
Interestingly, Openreach have now started work in our area for Full Fibre so at some point this problem is going to come up again with Openreach wanting to dig his drive up. If he refuses again (highly likely) then we may be stuck on 32Mbps forever
First applied for a line in December 2021 with an install date of 11th February 2022. The layout of our street is block paving with BT ducts running underneath, which Virgin are allowed to use. The very first visit in January 2022 identified a blockage with our duct which runs under my neighbour's drive (poor design and we are the only house on the street where the duct will run under someone else's property!). This is the last 10 metres of the install. Everything else was fine. The guy told us they would need to arrange a wayleave and dig up part of the neighbour's drive.
Numerous visits later (to check there is a blockage, again and again) with a complaint escalated through the complaints department at VM and my neighbour has only just received a wayleave letter but it doesn't tell him what they will be doing. His drive is 50/50 tarmac/block paving and the clever contractor told him they would just slap down tarmac wherever they dig up! He has since spoken to someone else who has told him they will 'make good' the area and put the block paving back but they refuse to put it in writing. Understandably, he is probably going to say no. I would if I had been fed the same information.
Which leaves us 15 months down the line, all this time paying out of contract rates with Plusnet for our slow 32Mbps line. It looks like we now need to push Virgin for compensation and most likely have to escalate to Ofcom.
.......the most frustrating thing being......the Mrs works for O2/VM
Interestingly, Openreach have now started work in our area for Full Fibre so at some point this problem is going to come up again with Openreach wanting to dig his drive up. If he refuses again (highly likely) then we may be stuck on 32Mbps forever
Phoned up the other day to cancel as we're not accepting the £21.50 a month increase when we are contracted till September. We got offered £10 a month reduction as part of the automated options before we spoke to a human. Rejected it. Got through to retentions and she instantly did the "let's see what we can do to help" thing. Her first offer was that for April we continue paying our £75 a month for our package, then May and June it would be £64, then for August and September £75. So essentially a reduction until the end of our contract and we don't have to sign a new one. We accepted.
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Interestingly, Openreach have now started work in our area for Full Fibre so at some point this problem is going to come up again with Openreach wanting to dig his drive up. If he refuses again (highly likely) then we may be stuck on 32Mbps forever
Openreach will do a full reinstatement. Are you sure the duct runs under your neighbours property as opposed to a service strip?
We've had 5 or 6 different Virgin engineer visits and they've all told us the same thing. I've no idea why it was done that way other than it meant the original installer could run a straight line duct rather than trying to go around a corner to miss the neighbour's property (we don't have direct line of sight to the duct coming down the street). Very poor/lazy design if you ask me because of the exact problem we are now faced with.
Neighbour even asked if he paid them more money would they tarmac the whole lot so that it all looked ok but they refused.
uurgh, on the merry-go-round now, deal from the first guy was just bad, £4.50 off my £9 increase, second guy, we'll cancel your increase for the remaining contract quoting me that I can only get 50Mb from other suppliers in my area. I currently have 500Mb, TV and phone for £47 a month, I have never plugged the phone in and not sure I have ever turned the TV box on so asked about 500Mb only.... £48, a pound more than I pay for everything, so I did the next step and cancelled.
For those who cancelled was it a case of just waiting for a call back, or did you have to chase ?
For those who cancelled was it a case of just waiting for a call back, or did you have to chase ?
My broadband has been down since 4 am, and I don't know what is wrong. I'm using my phone as a hotspot, but I can't find a live chat feature on the VM website (I try to avoid using the phone if possible). Is anyone else having a problem? I've filled in and sent a technical support form but haven't heard back.
I'm with Virgin Media Business.
Edit: Down since the 2nd of April. 4 am.
I'm with Virgin Media Business.
Edit: Down since the 2nd of April. 4 am.
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