Virgin Media Discussion Thread

Seen rumours that they've fudged and been struggling to restore layer 2 core services but i doubt VM will explain the outage in any detail other than "It's fixed".

Either way, it seems to be working to some extent.....
 
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Ad_Augendae said:
someone will be handed their cards|!
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I really wouldn't hold your breath!

ChrisD. said:
It’s a routing issue so changing DNS won’t help. I’ve not looked into it but either the internet doesn’t know how to get to VM ASNs, or VM doesn’t know how to get to the internet.
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At VM, otherwise known as 'Day ends in Y'. :D



Been appalling here all day, again. This is their third outage like this in a month. Netomnia/YouFibre and Openreach are both laying fibre here as I type. Netomnia have opened the main road behind us and installed a foot cabinet every X yards along every road in our area. Our map on BIDB lit up 'Netomnia' like a Christmas tree a couple of weeks ago, and they aren't hanging about. Pleeeeease hurry! :D
 
As above, third outage i've had in a month. Disconnected from zoom calls mid conversation, unable to present due to my phone not having enough grunt to feed the throughput.

If I was up for renewal next month i'd hop over to hyperoptic or a.n.other. I can live with once a year, it happens to everyone....but VM...I get anxiety before every meeting.
 
Vanilla said:
As above, third outage i've had in a month. Disconnected from zoom calls mid conversation, unable to present due to my phone not having enough grunt to feed the throughput.

If I was up for renewal next month i'd hop over to hyperoptic or a.n.other. I can live with once a year, it happens to everyone....but VM...I get anxiety before every meeting.
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You have Hyperoptic available? Use your notice of price rise to get out of the VM contract, and run as fast as you can away.
 
I phoned VM today about the price increase(from 50£ to 59£ for 500fibre). I said i want to cancel my contract. She offered me 41£ for the remaining 9months. I for 1Gig fibre offer with new hub(is it any good tho?) but the best she could do was 64£ which is crazy. Decided to close the contract.

Whats the best thing to do now, would they call me trying to make me stay in this 30day notice period?

I saw people here paying much less than that.
 
So we picked today to get a new contract, and therefore all new gear. Great choice there.
First they cut off the old equipment at 5 past midnight, so no internet, TV or phone until the new equipment arrives. I get the new gear delivered about 4:30PM. Plug it in, none of it works. I've no idea there's been any problem as I've been offline all day, but my brother sent me a message. I finally get the broad band on, but TV won't work. Finally get the TV working about 7:30, and it's showing me the fancy features of the new 360 box once it's booted up. I press the voice button to test it out, and the box just died. Totally dead, like an internal fuse has blown or something. No leds on it, nothing. Great start.
 
adrianB said:
I phoned VM today about the price increase(from 50£ to 59£ for 500fibre). I said i want to cancel my contract. She offered me 41£ for the remaining 9months. I for 1Gig fibre offer with new hub(is it any good tho?) but the best she could do was 64£ which is crazy. Decided to close the contract.

Whats the best thing to do now, would they call me trying to make me stay in this 30day notice period?

I saw people here paying much less than that.
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Yes, they will call you back. If the first offer isn't great, reject that too. You will likely get a follow up call from a higher tier team later, and if all else fails you can always call them a day or two before the final closure day and say you thought you'd give them one last stab before you order BT or something. Openreach are rolling out FTTP country wide, and alt-nets (smaller FTTP providers) are racing to do the same. VM have actual competition atm, and they're keen to keep customers in the face of rising dissatisfaction from people who have better offers available. Play them off - complain about recent outages and poor service, and 'all the attractive offers from FTTP competitors'. They won't know if you actually have FTTP in your street, just blag it.

Bigpops said:
So we picked today to get a new contract, and therefore all new gear. Great choice there.
First they cut off the old equipment at 5 past midnight, so no internet, TV or phone until the new equipment arrives. I get the new gear delivered about 4:30PM. Plug it in, none of it works. I've no idea there's been any problem as I've been offline all day, but my brother sent me a message. I finally get the broad band on, but TV won't work. Finally get the TV working about 7:30, and it's showing me the fancy features of the new 360 box once it's booted up. I press the voice button to test it out, and the box just died. Totally dead, like an internal fuse has blown or something. No leds on it, nothing. Great start.
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Unfortunately, Sod's law has it that just gone midnight and around 4.30pm were the two times today's massive outages kicked off. As for the box, that's another can of worms. I assume you removed the power and tried again once the broadband was up and running? You'll have to call them if it's truly DOA.
 
I could do with ditching VM. All I can think of is the number of times the connection falls apart disabling not just the line but the digital phone with it.

Could count on my fingers the number of times the traditional landline failed on me meanwhile VM ***** the bed a few times a week going down for minutes to hours.
 
Rainmaker said:
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BOOCPvm.png

My graph looks very similar to yours, looks like things have hopefully stabilized now. SmokePing to one of my mates who has VM in Leeds.
Few months will pass, and people will again pretend that Virgin is amazing & claim they've never had issues !!!!! :D
 
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Turn said:
BOOCPvm.png

My graph looks very similar to yours, looks like things have hopefully stabilized now. SmokePing to one of my mates who has VM in Leeds.
Few months will pass, and people will again pretend that Virgin is amazing & claim they've never had issues !!!!! :D
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Our phone line used to screw up a lot with VM, apart from that and this recent issue that I didn’t notice myself with internet, last time I had an outage here was 3 years ago.

Wonder if the outage the other day effected the London area?

Anyway why would people pretend they don’t have issues with their vm internet, odd comment.
For me it’s been reliable for most part, wouldn’t exactly call any internet provider amazing, as long as I get a stable internet and can do the things I want, that’s good.
 
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Interesting update on ISPreview - https://www.ispreview.co.uk/index.p...ge-strikes-broadband-isp-virgin-media-uk.html

We’re still seeing some reports of issues, but only at a much lower level. Otherwise, we note that Virgin Media, working alongside Juniper engineers, apparently had to reset some hardware (FPC) at a number of its sites (e.g. Brentford, Northampton etc.) after they reported errors.

Interestingly, the operator has also applied further DDoS mitigation at their Brentford Backbone-3, although we don’t know for sure if the incident itself was related to an attack or an issue of maintenance/configuration. The remaining Backbone routers at Northampton, Birmingham, Manchester and Leeds have also had the mitigation applied.
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There is a few BT Openreach vans in the adjacent street pulling reals of yellow/orange cables down the ducting?

Could that be FTTP …..?
 
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