Virgin Media Discussion Thread

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They we're gonna put my bill up to £69 for 500Mb in May


xb8browney said:
Cancelled my virgin today after 6 years since another provider is now available.

Used WhatsApp to cancel so it took alittle longer (1hr 30 from start to finish) they offered me 1gig for £45, no doubt I'll get a phone call but I'm leaving them anyway.
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I went the WhatsApp route too, they offer me 1gig for £50. I got a call from a Scottish lady the next day who offered 500 for £35.

I'm off to frolic in the field of 'brand new customers only'.

Eff em.
 
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Having been with Virgin for a long time now and on there top broadband package - 1 gigabit where do we think things will go in terms of development and speeds for the future especially with the current backhaul etc, my contract is due to be renewed soon and considering my options
 
Craigius said:
Having been with Virgin for a long time now and on there top broadband package - 1 gigabit where do we think things will go in terms of development and speeds for the future especially with the current backhaul etc, my contract is due to be renewed soon and considering my options
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They're trialing 2.2Gbps down and 100Mbps up in some places. They plan to roll out their own fibre network by 2028 with a lofty goal of symmetrical 10Gbps being possible.

As for what to do now, Virgin have demonstrated time after time that being a long term customer is usually worse off. Personally, I'd just give my 30 days and jump ship to whatever good deal you can find. Virgin may well come back to you with a deal that makes you want to stay.
 
xb8browney said:
Cancelled my virgin today after 6 years since another provider is now available.

Used WhatsApp to cancel so it took alittle longer (1hr 30 from start to finish) they offered me 1gig for £45, no doubt I'll get a phone call but I'm leaving them anyway.
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Yup they phoned me twice then sent me a further 3 emails for the same s*** package that i didn't want at a discounted rate. Instead of offering me a fibre line only package, ignored and now joined BT for a much better experience. My whole estate has a down time the other day again while im happily chucking away with BT LOL.
 
benjii said:
They're trialing 2.2Gbps down and 100Mbps up in some places. They plan to roll out their own fibre network by 2028 with a lofty goal of symmetrical 10Gbps being possible.

As for what to do now, Virgin have demonstrated time after time that being a long term customer is usually worse off. Personally, I'd just give my 30 days and jump ship to whatever good deal you can find. Virgin may well come back to you with a deal that makes you want to stay.
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So true, 5 years with them and they just don't care. The customer service does nothing but offer the same package at a slightly more expensive rate each year. There is no such thing as loyalty discounts etc.

If there are 2 providers in the area i would be more inclined to jump between them at the end of each contract to get the best deals instead of trying to haggle.
 
Similar to when I joined, I don’t want your other products! My contract end date is June/July.

So will go Vodafone ideally on a 12 month contract as toob are apparently installing in our area from next year.
 
Mikey said:
Similar to when I joined, I don’t want your other products! My contract end date is June/July.

So will go Vodafone ideally on a 12 month contract as toob are apparently installing in our area from next year.
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Did they try offering the same crap bundle but at a slightly discounted rate. If you asked for a fibre only package they would say no and tell you it would cost you X amount more a month?
 
Jay85 said:
So true, 5 years with them and they just don't care. The customer service does nothing but offer the same package at a slightly more expensive rate each year. There is no such thing as loyalty discounts etc.

If there are 2 providers in the area i would be more inclined to jump between them at the end of each contract to get the best deals instead of trying to haggle.
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Loyalty discounts exist, you just have to be agressive in getting them, ring them up, cancel, they will ring you back with offers, they even currently have an automated retention deal offered when choosing thinking of leaving.
 
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chrcoluk said:
Loyalty discounts exist, you just have to be agressive in getting them, ring them up, cancel, they will ring you back with offers, they even currently have an automated retention deal offered when choosing thinking of leaving.
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Yeah that's what i did and they offered me the same bundle that i didn't want and wanted to change but even then they still wanted me to take that bundle with the tv package and phone attached even though i use neither of them.
 
Jay85 said:
Yeah that's what i did and they offered me the same bundle that i didn't want and wanted to change but even then they still wanted me to take that bundle with the tv package and phone attached even though i use neither of them.
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EE operate this way as well now.

It seems to get the best offers you have to make it clear you intend to cancel, and that typically means actually giving notice, they seem to call bluff on people sometimes now who ring asking for an offer without actually showing the intention to leave.
 
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