Virgin Media Discussion Thread

Sparx said:
Why are you expecting a deal if you're still in contract? Lol
Click to expand...
I'm offering to pay more and start a new contract plus I could buy out the rest, it's not long.
So duh, they had the option to sell me more for 18mths, my sky contract is ending this month so it was now or never for them.
I renewed with sky instead and when my broadband contract ends I shall go fttp, so vm will have lost a customer of 23 years. Seems like dumb business practice to me.
But you and they know best, I gave them the chance.
 
bulldog147 said:
I don't believe you could get all of it for £48.50 per month. No way at all.
Click to expand...
Why would they lie? It would be a simple matter for them to screenshot their billing/contract section from the website if it came to it, but who cares? I've had deals as good as that in the past, several years running, but I had to get them through the CEO's office after complaints. It's hardly infeasible that they got one similar, especially when VM are haemorrhaging customers to alt nets and Openreach FTTP, and receiving bad press about price rises and outages.

Edit: For clarity.
 
Last edited:
  • Like
Reactions: TNA
Caged said:
Nobody is owed a screenshot of someone's account to prove anything. It would be pretty sad to go around making up VM retention deals, and if someone doesn't want to believe it then they are welcome to not believe it and continue with their day.
Click to expand...
Quite, I didn't mean that. Apologies if it came across that I was requesting one. My point was (and I'll edit to make it clearer) it'd be pointless to make up something like that; it's not like if it came to it there aren't means to prove or disprove it - and who would be that sad? As I said, we've had deals as good as that (or equivalent for the time) multiple times. It depends who you speak to, how hard you negotiate etc.
 
Last edited:
Can someone help me figure out what’s going on with my BQM? Noticed since last Tuesday that some websites occasionally take a couple of clicks to load. They’d just hang and then click on the link again and it would load straight away. Thinking there might be some issue with the router, this led me to reinstalling the router software (once with Pfsense and again with Openwrt). The BQM has always been relatively flat, for a VM connection, since I joined last year. Since last night, I’ve had these blocks of yellow. They seem too flat and consistent to show congestion. Speeds are completely fine, near enough maxing out the line. I changed the WAN port to another one around 5:30pm ish. This seemed to drop the max latency for a bit, then it went back up. Ignore the red packet loss, that’s me doing things.



I guess my next action would be to put the Hub 5 in router mode, update the BQM and see what happens?

Edit: Just to add, I did a reset using the button earlier on the hub.
 
Last edited:
Jay85 said:
Looks like VM's having a cataclysmic cancellation period with lots of people. I know a lot of people on my estate just cancelled with them and switched to BT who are taking advantage of VM's silly prices right now.
Click to expand...
Good. Whether it's AMD vs Intel or Nvidia, or BT vs VM or anything else, competition is good. We've had far too many years of 'X is the only provider who can sell more than a wet shoestring around here, so we're stuck with them... and they know it'. With Openreach rushing to roll out FTTP, and alt nets practically keeping pace, we the customer are in a much better place than ever to hold ISPs accountable and demand better service.
 
Kelt said:
That's an amazing deal you've got, all that **** for £48.50 a month, and the best Virgin could offer me (been with them almost 28 years) was just a 1Gb + landline for £54.

No wonder I told them to shove it.
Click to expand...

Was that the retentions team that called your after you cancelled? If so that takes the biscuit. If not then no surprise, you spoke to the wrong person. They can’t offer you good deals even if they wanted I think.

When my renewal was up last time they offered me something stupid and I said no. Then again offered me something stupid I said no. She said ok, but if you don’t accept this offer I made now it won’t be available again if you call back. I said yeah that fine.

Few days later get a call from retentions with a MUCH better deal :cry:
 
TNA said:
Was that the retentions team that called your after you cancelled? If so that takes the biscuit. If not then no surprise, you spoke to the wrong person. They can’t offer you good deals even if they wanted I think.

When my renewal was up last time they offered me something stupid and I said no. Then again offered me something stupid I said no. She said ok, but if you don’t accept this offer I made now it won’t be available again if you call back. I said yeah that fine.

Few days later get a call from retentions with a MUCH better deal :cry:
Click to expand...

Spoke to three different people/teams.

Second person offered me 1Gb for £36, said yeh, OK, I'll go for that, he then passed me onto retentions who told me nah, can't do that.

**** em, glad to have a viable alternative for the first time ever.

I got it wrong in an earlier post, the particular deals I'm looking at with BT don't expire tomorrow, just the part that offers ''complete" wifi, which I don't need.

So I'll give it a few more days and see if retentions can be bothered to call back, though I won't be holding any breaths.
 
Kelt said:
Spoke to three different people/teams.

Second person offered me 1Gb for £36, said yeh, OK, I'll go for that, he then passed me onto retentions who told me nah, can't do that.

**** em, glad to have a viable alternative for the first time ever.

I got it wrong in an earlier post, the particular deals I'm looking at with BT don't expire tomorrow, just the part that offers ''complete" wifi, which I don't need.

So I'll give it a few more days and see if retentions can be bothered to call back, though I won't be holding any breaths.
Click to expand...

Yeah, it only works when they call you. There is a good chance they will call back, when they do try and get a better deal than you have with BT out of them. I am sure you can do better than £36 for 1gb line.
 
You must log in or register to reply here.
Back
Top Bottom