Soldato
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Had virgin option here since I've lived here. But never taken it up purely due to the price hikes.
I've only gone with youfibre as they are so cheap and no rises for 2 years.
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I'm sure I'll regret writing a good news story about Virgin as a new customer but I was really impressed with my start with them.
I have no option if I want a fast connection so before moving here I placed an order for 1G internet.
No problem they said in the automated ordering process, we're there at your place and you can self install. Sure enough on the day after I moved in a quick start pack arrived. Plugged it into the socket in the lounge and a big fat red light. I waited the pre-requisite 30 minutes then phoned support. It was quickly answered by someone whose first language was English who said they'd try some stuff and I should wait another half an hour and would I like a call back? Skeptical I said yes but was fully prepared to not receive that call.
Cue me going outside at this point to see where the wire exited my sitting room. There dangling in the wind was half an inch of coax cable that had been cut. As I contemplated calling them and explaining my phone rang and it was Virgin support. Surprised I explained what I had found and they said I would need an engineer. First one I could get was the following morning. Not too bad I thought. They duly arrived at 9am and ran a new piece of coax from my living room to the junction box on the front of the house where it joined the cable on its path below ground.
Then the engineer calls me over and explains his fancy tool says the underground cable appears to only hold a signal for about 9 metres. Coincidentally the length of my drive. He explains they see this sometimes when the service hasn't been used for a while and probably something else has been cut/damaged years ago and it would need a different set of engineers to fix. Appalled I asked how long that would take and he said within 48 hours. In fact 3pm the same day a van with flashing lights turns up outside my house. For reasons I don't fully understand they cordoned off three inspection chambers running a few hundred metres down my road, pulled through what looked like some new coax, dug my driveway up, laid a new cable to the junction box at the front of the house, cleaned up so you'd never know they were there and by 6pm I had a full speed internet connection. Given this was not much more than 24 hours after reporting a fault I was impressed and significantly better than any experience I have had when an ISP needs to get OpenReach to do something. I just hope its a sign of good things to continue because I'm all out of luck if I want something else this fast. So far it'll do 1Gbps with constant <20ms pings. Shame about the 100Mbit upload but compared to FTTC I've had for the last decade I am very pleased.
I have no option if I want a fast connection so before moving here I placed an order for 1G internet.
No problem they said in the automated ordering process, we're there at your place and you can self install. Sure enough on the day after I moved in a quick start pack arrived. Plugged it into the socket in the lounge and a big fat red light. I waited the pre-requisite 30 minutes then phoned support. It was quickly answered by someone whose first language was English who said they'd try some stuff and I should wait another half an hour and would I like a call back? Skeptical I said yes but was fully prepared to not receive that call.
Cue me going outside at this point to see where the wire exited my sitting room. There dangling in the wind was half an inch of coax cable that had been cut. As I contemplated calling them and explaining my phone rang and it was Virgin support. Surprised I explained what I had found and they said I would need an engineer. First one I could get was the following morning. Not too bad I thought. They duly arrived at 9am and ran a new piece of coax from my living room to the junction box on the front of the house where it joined the cable on its path below ground.
Then the engineer calls me over and explains his fancy tool says the underground cable appears to only hold a signal for about 9 metres. Coincidentally the length of my drive. He explains they see this sometimes when the service hasn't been used for a while and probably something else has been cut/damaged years ago and it would need a different set of engineers to fix. Appalled I asked how long that would take and he said within 48 hours. In fact 3pm the same day a van with flashing lights turns up outside my house. For reasons I don't fully understand they cordoned off three inspection chambers running a few hundred metres down my road, pulled through what looked like some new coax, dug my driveway up, laid a new cable to the junction box at the front of the house, cleaned up so you'd never know they were there and by 6pm I had a full speed internet connection. Given this was not much more than 24 hours after reporting a fault I was impressed and significantly better than any experience I have had when an ISP needs to get OpenReach to do something. I just hope its a sign of good things to continue because I'm all out of luck if I want something else this fast. So far it'll do 1Gbps with constant <20ms pings. Shame about the 100Mbit upload but compared to FTTC I've had for the last decade I am very pleased.
Soldato
My service is totally fine, the issue comes after month 18, then you are treated like dog dodo.
Its good to hear that you have managed to get everything up and running as fast as they have.
It goes to show they can when they can be bothered or you get the right engineers etc.
I have no issues at all with the service, its 99.9% stable and apart from an area outage I have had hardly any issues with it going down.
My problems come when trying to speak with their tech support to report issues or the end of contract BS that you have to keep going through every time.
I have been with VM for over 20+ years and loyalty used to be a thing but now they do not give a crap as long as your paying for something.
I have no other providers around here that can supply speeds anywhere near VM (40/50mb are my alternatives).
I've been waiting since September 2022 for CityFibre to finish installing their network down my road but here we are 18 months later and they still can't give me a date as to when the service will be live.
Que a Virgin Media man knocking on my door to tell me that they've just finished setting everything up and they're ready to get me installed in the next 2 weeks.
I had no idea Virgin was also doing work in the area so immediately jumpted on the chance. Paying £39 for 1G which I'm more than happy with as I was paying £39.50 for 70Mb from Sky!
Que a Virgin Media man knocking on my door to tell me that they've just finished setting everything up and they're ready to get me installed in the next 2 weeks.
I had no idea Virgin was also doing work in the area so immediately jumpted on the chance. Paying £39 for 1G which I'm more than happy with as I was paying £39.50 for 70Mb from Sky!
People do you have to apply for the virgin media volt double speed separately?
As in if u get 125mb then can u get it to the next speed of 250 or does the team that give you the deal also do double speed?
Currently on 50mb for £34, finished last month now paying £44
Just rsng in and he goes can bring down to £36 for 125 but that is using mum's 02 number to bring the price down even though I'm ac holder
He also said can't double speed it's normally a price reduction or double not both
What a joke
Ringing them up again to start cancellations
As in if u get 125mb then can u get it to the next speed of 250 or does the team that give you the deal also do double speed?
Currently on 50mb for £34, finished last month now paying £44
Just rsng in and he goes can bring down to £36 for 125 but that is using mum's 02 number to bring the price down even though I'm ac holder
He also said can't double speed it's normally a price reduction or double not both
What a joke
Ringing them up again to start cancellations
I've never had terrible service from VM. Very rarely have I experienced an outage that lasts longer than an hour and the speeds are always consistent. I renewed for another 18 months at £40 for gig-1, but will most likely switch to a cityfibre provider next time round. I'm waiting to see how my neighbours handle the installation from the boundary to the house as I don't want my driveway dug up.
Soldato
Nice price! I'm now paying £41.14 for 250mb but my contact is up end of March, I'll send my cancellation in two weeks as I'm still hoping for some FTTP news.
Yikes I'm paying £25 for that (boosted to 350 as I had an O2 sim).
No it should find it automagically from your address and apply it. As above I was on the 250 package but it shows as 'Volt M350 Fibre Broadband' in the bill.
Does it matter if bb is in My name and 02 or virgin phone is in mums name
But same address??
Started the cancellation process with virgin and they said what can we do to make u stay I just said match thr new customer offer of £27 - what an idiot I was and they did haha
Going to call again and just contine the cancellation as I got 14 days cooling from taking the offer and see how low they can go
But same address??
Started the cancellation process with virgin and they said what can we do to make u stay I just said match thr new customer offer of £27 - what an idiot I was and they did haha
Going to call again and just contine the cancellation as I got 14 days cooling from taking the offer and see how low they can go
Associate
Are retentions all Indian as well now? Cancelled M350 at £42 finally have options of FTTP here, offer while cancelling was £40.
Retentions have cutoff once, missed call once, then tried to upgrade package and charge £70, What are they up to..
If I have to go with FTTP are they all much they same? Sky, Talktalk, Voda, Hyperstream, Onestream, BT seem to be my options
Retentions have cutoff once, missed call once, then tried to upgrade package and charge £70, What are they up to..
If I have to go with FTTP are they all much they same? Sky, Talktalk, Voda, Hyperstream, Onestream, BT seem to be my options
Associate
Do you game at all? If so, the cgnat on mobile networks could prove troublesome for you vs fixed line broadband.
Got 1gig bundled with everything last year. Internet has been solid, v pleased with it. Now Looking ahead to renewal in 3 months.
I've found the bundled TV missable and the O2 network frankly unusable. Community Fibre is now an option.
It sounds like I shouldn't expect to even retain my current deal and pay a lot more for the services in the bundle.
I'm minded to just jump straight to Community. Any reason to persevere with VM?
I've found the bundled TV missable and the O2 network frankly unusable. Community Fibre is now an option.
It sounds like I shouldn't expect to even retain my current deal and pay a lot more for the services in the bundle.
I'm minded to just jump straight to Community. Any reason to persevere with VM?
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Associate
The o2 network is an absolute disgrace isn't it? I struggle to understand just how it is so poor given their relationship with VM, they really should be able to give good backhaul connections to the o2 masts etc
Thought it was just bad in London. Nope, bad everywhere else.
The bit I was puzzled by is that it handles travelling at train speeds spectacularly badly. I used to log on to work or steam stuff on WCML/ECML trains but after switching to O2 this was impossible.