Virgin Media Discussion Thread

Had my call back from a lady in retentions, after putting in our notice. She wasn't on the phone 20 seconds.

Her: I see you've given notice to cancel with us. Is there anything I can do, or?...
{They *never* say that (20 years' experience!), so I assume the account notes say I've told them we're moving to FTTP.}
Me: No, my FTTP order is in and Sky went live yesterday. Thanks, though!
Her: Oh OK. Sorry to bother you. Bye!

I've waited so long to give them the boot, it feels great! It'd be even better if it was for an altnet with symmetric multi-gig, but I'll take Openreach FTTP over the shower at VM any day of the week. Three times this week my 'net has gone down and taken all the servers with it. :mad: Openreach came out today to feed the fibre from the pole to the front of the house before the internal install. Bring it on!
 
Virgin sent me the pre-package box flat packed to return their SH3 and PSU yesterday, took it down to my local shop that do Yodel packages, so finally rid of Virgin, they seem to send it after your contract ends, mine took a week after my contract ended to arrive. I kept the receipt as proof of return.

Still very happy with my 1GB package for 25 quid with Community Fibre, it's been solid since day one, latency is great as well ie 8 to 11ms. I still can't believe Virgin were trying to offer me £38 deal for M125 with free weekend landline calls and stated if I leave will have issues with other ISPs, yeah right lol. :)
 
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On the line with the chatbot at the moment, best offer so far is M250 package at £31 PM or M125 for £25 !
I see the cancellation being submitted & wait for retentions to call back
 
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My only option is vm as adsl is around 1 so will put the cancellation in and see what’s offered then it’s up to my son to sign up as new customer
 
Just got off the phone from Virgin, they want £41 for 500, which I wasn't very happy with. However the women was saying that if I cancel and my partner signs up to get the new joiner deal, they would block the property from getting a new joiner deal for a couple of months. I can understand me cancelling then signing back up, but surely they can't block the entire property? If I moved out, would they stop the person moving in from getting the deal? I wasn't that convinced, so made my excuses and said I'd think about it.
 
Klo said:
Just got off the phone from Virgin, they want £41 for 500, which I wasn't very happy with. However the women was saying that if I cancel and my partner signs up to get the new joiner deal, they would block the property from getting a new joiner deal for a couple of months. I can understand me cancelling then signing back up, but surely they can't block the entire property? If I moved out, would they stop the person moving in from getting the deal? I wasn't that convinced, so made my excuses and said I'd think about it.
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i have done that for the last few years with no problems
 
Klo said:
Just got off the phone from Virgin, they want £41 for 500, which I wasn't very happy with. However the women was saying that if I cancel and my partner signs up to get the new joiner deal, they would block the property from getting a new joiner deal for a couple of months. I can understand me cancelling then signing back up, but surely they can't block the entire property? If I moved out, would they stop the person moving in from getting the deal? I wasn't that convinced, so made my excuses and said I'd think about it.
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Virign will try to convince you that the sky isn't blue if it means they can try and weasel more money. Virgin need to stop sending staff to clown college.
 
Klo said:
Just got off the phone from Virgin, they want £41 for 500, which I wasn't very happy with. However the women was saying that if I cancel and my partner signs up to get the new joiner deal, they would block the property from getting a new joiner deal for a couple of months. I can understand me cancelling then signing back up, but surely they can't block the entire property? If I moved out, would they stop the person moving in from getting the deal? I wasn't that convinced, so made my excuses and said I'd think about it.
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They’re trying it on. As Trump would say: fake news. But it’s actually fake.
 
For those who love to slate VM.

When I rejoined them in Autumn 2022, I was online within a few days of the order.

I put in an order for City Fibre and the earliest date is in June for installation. In my city CF are a train wreck right now, loads of shenanigans to even get some of the area enabled.

Of course I now have to deal with VM non retention pricing, because I thought I was ordering with time to spare, but this 4 month lead time on installation means 2 months of paying VM standard monthly pricing for gig1.
 
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chrcoluk said:
For those who love to slate VM.

When I rejoined them in Autumn 2022, I was online within a few days of the order.

I put in an order for City Fibre and the earliest date is in June for installation. In my city CF are a train wreck right now, loads of shenanigans to even get some of the area enabled.

Of course I now have to deal with VM non retention pricing, because I thought I was ordering with time to spare, but this 4 month lead time on installation means 2 months of paying VM standard monthly pricing for gig1.
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I think it depends on your area and ISP in question, when I ordered my Communtiy Fibre package online in January, I had it installed within four days of ordering (I allowed four weeks due to my Virgin contract ending). First time installation of Virgin took me four months, they kept saying the cable is blocked underneath the pavement and we need to get an engineer to clear it but can't give you a date, they even sent both a second and third team on different dates to install the Virgin network in my house, but could not due to the blockage.

I said to them the first team that came should have told you they are waiting for an engineer to clear it, miscommunication with Virgin ie left hand does not know what the right hand is doing is common, in the end I spoke to the top dogs in Virgin about the situation including the fiasco about no point in sending teams to install Virgin until the cables underground are cleared, they agreed it was a priority but still took them four months.

The first installation team did send Virgin info about the blockage, I was there when they did, goes to show why do they even bother lol ...


Last point they even messed up the install, I had a Virgin team knock on my door and said the cable should not be above the cable cover plate on the pavement outside your front fence since people can trip over it, there was like a one inch loop of cable above the pavement from cable face cover to my house, so it came up from underneath to above pavement, anyway they reintalled that part so it was completely underneath so nobody could trip over it, I did lose network for 30 minutes but it was quickly fixed the proper way.

End of the day Community Fibre install was very fast and smooth unlike the Virgin fiasco I had.

:).
 
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Elevon said:
I think it depends on your area and ISP in question, when I ordered my Communtiy Fibre package online in January, I had it installed within four days of ordering (I allowed four weeks due to my Virgin contract ending). First time installation of Virgin took me four months, they kept saying the cable is blocked underneath the pavement and we need to get an engineer to clear it but can't give you a date, they even sent both a second and third team on different dates to install the Virgin network in my house, but could not due to the blockage.

I said to them the first team that came should have told you they are waiting for an engineer to clear it, miscommunication with Virgin ie left hand does not know what the right hand is doing is common, in the end I spoke to the top dogs in Virgin about the situation including the fiasco about no point in sending teams to install Virgin until the cables underground are cleared, they agreed it was a priority but still took them four months.

The first installation team did send Virgin info about the blockage, I was there when they did, goes to show why do they even bother lol ...


Last point they even messed up the install, I had a Virgin team knock on my door and said the cable should not be above the cable cover plate on the pavement outside your front fence since people can trip over it, there was like a one inch loop of cable above the pavement from cable face cover to my house, so it came up from underneath to above pavement, anyway they reintalled that part so it was completely underneath so nobody could trip over it, I did lose network for 30 minutes but it was quickly fixed the proper way.

End of the day Community Fibre install was very fast and smooth unlike the Virgin fiasco I had.

:).
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Yep thats why I said its my city, they seem to have problems in my area, but the ISP told me its highly unusual for them so I guess they better in other areas.

The rollout in my city has been very odd, lots of unexplained delays, only 5 houses on my street my side of park (am one of them) have CF available (the rest are in waiting for ISP status still and have been for over half a year now).
 
Received email this morning that my street has gone full fibre finally , my current contract with virgin is ending in april but looking at the compare sites virgin seems to be doing the best deals :( hoping now I have more options come april will see some deals
 
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marin said:
Cancelled my M250 package this morning - they offered me £31.00 to stay (Was £45.00 a couple of weeks ago) but I already have Youfibre YOU 500 installed, so told them no thanks.
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Thats pretty bad, I have an automated retention offer for £36 on gig1, without even attempt to try human retentions.

This is why so many hate VM I think, its just a complete web of a haggling lottery.
 
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