Virgin Media Discussion Thread

ca9phoenix said:
People do realise that the ping goes up when your using the service heavily. Whenever I am downloading over a long period my ping goes through te roof.
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Yes.

543c1131b51b3ed7dbbec7ff752c0f4c-07-01-2012.png


Nothing to do with me using my connection, there's barely anything using it. All that packet loss is due to over utilisation in my area.
 
awinchurch said:
I can confirm that the speed increase is probably going to happen. I am a virgin media technician and wanted to shed some light on the situation.

1. Super Hubs. These are the only hubs we will be fitting from now on. The older grey hubs have now been scrapped.

2. The speed increases will not affect utilisation. It is the upstream QAM that gets affected by the utilisation so increasing speeds wont make a difference as the bandwidth itself is already there for the customers already on the UBR so chill!

3. However anyone changing from a DOCSIS 1 modem or hub will add to utilisation. OK feel free to flame again!

4. There has been heavy segmentation going on around the whole country which consists of laying another 3 fibres for each 1 fibre already in the ground quadrupling the capacity. There are less people suffering from high utilisation than you think. There are loads of people that claim to be suffering from utilisation but are just going from other forum members comments or speculation. A technician can tell you if you suffer from high utilisation and also the first/second line support.

5. Every Friday the company release 'Pitstop' which is like an e'zine telling us about all of the goals, common faults and fixes and any important news we need to be aware of and it was sort of confirmed by Neil Berkett in a video on today's pitstop. He didn't say about the increase but he implied it and said he would announce to us soon

Hope this clears things up :)
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Thanks for the post, but I have to ask... If the bandwidth is there and the hardware can handle it... Why are so many of us suffering from packet loss and slow speeds when our own personal networks and systems can handle it without issue?
 
Greg0986 said:
http://www.hardwareheaven.com/news.php?newsid=3381



:D
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R5GTT said:
:mad: Great stuff...., if it is true things are only going to get worse. The infrastructure couldn't cope with the recent increases and is what's causing some of us major lag and slow connections...I dread to think what it will be like if they don't spend money on upgrading their equipment first.

Ridiculous.
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Oh FFS not again. Please not again. Aaaaaaaaarrrggghh!!! :mad::mad:

I remember back when they rolled out the upload speed upgrades it completely ruined Walthamstow's VM "exchange". My 20Meg internet went completely AWOL for 4 months before VM pulled their ****ing fingers out and upgraded their equipment to handle the extra bandwidth. :rolleyes:

I can already notice my current 50Mb line getting worse by the day due to these new upgrades. I've had consistently perfect 50.5/5.0Mb speeds with ZERO packet loss since moving to 50Mb. Over the past 24 hours it's gone down to 35Mb down/2Mb up with up to 20% packet loss :mad:. I have 100% belief that this is being caused by the ridiculous "Free" upgrades.

**** VM. I'm sick of their attitude/business model.

UPGRADE YOUR NETWORK INFRASTRUCTURE BEFORE PUMPING OUT FREE SPEED UPGRADES PLEASE! THX!

(sorry for the rant. I hope you understand this is the second time this is going to happen to me so I'm well ****** off.)
 
crinkleshoes said:
Thanks for the post, but I have to ask... If the bandwidth is there and the hardware can handle it... Why are so many of us suffering from packet loss and slow speeds when our own personal networks and systems can handle it without issue?
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I think I covered it in my post but just to clarify, Increasing user speeds will have little affect on utilisation, adding customers to the ubr/cmts will.

If you are already suffering then it is possible utilisation which I also explained that they are working on. And it is always worth getting a technician visit or remedy ticket if you have problems as you will never know for sure the cause of the issues otherwise
 
Ordered New Virgin 100Mbps

Hello everyone,

I'm new to this forum but have been following this topic and on Virgin Media forum too regarding problem with the 100Mbps line.

I just ordered my line a week ago and still waiting for Installation (which is in 16th Jan) but the more I read the more I'm getting worried about it.

As I've been using a very good & stable connecting from Be* Unlimited for last 6 years, I dread the idea of unstable slow net connection.

Only had 3 problem with Be* service in all this time (1. water went into phone socket, 2. Thomson router toasted after 4 year got new one for free & 3. A week ago my extension cable fried :mad: when I ordered Virgin 100Mb) and I constanly get 18Mbps (I'm about 1km away from South Clapham exchange).

But the main problem is all 3 members of my household, we all come back home around midnight and then everyone sits at the PC or laptop and start streaming BBC iplayer, youtube, vimoh, etc. So if I want to download anything I have to wait as when I'm doing online gaming can't really download, the bandwidth is just not there and its unreasonable to blame Be* for it.

So I decided to make the move to Virgin when I saw they have 100Mbps available and after my friend who lives in Forest Hill told me he haven't had any problem with Virgin in 3 month use.

But now I see all this problem and I'm not too sure if that was a good move. So I've decided not to cancel my perfectly working ADSL right now untill I see for myself how the line is.

I'll keep you guys posted on how I get along with Virgin :confused:
wish me luck ;)

and here is the ThinkBroadband graph I setup after reading this forum.
Is it good or ok???

574c19a06f227853fe27d4763966b39d.png
 
ive noticed that this thread is full of people ThinkBroadband monitors, yet the BT infinity thread seems to have none, any real reason for this?

i.e is infinity that much of a cleaner connection, that people dont feel the need to have to post one ?

Maybe we could have a seperate thread just for Thinkbroadband monitor so people from all isp's can post in one place with brief details connection speed/ isp / area. Thoughts??
 
A bit more info about the speed upgrades. There is an advertising campaign starting this weekend announcing the news. Also they are investing a phenomenal amount of money into all areas of the network. Also recruiting another 400 engineers to help carry out the work
 
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