Virgin Media Discussion Thread

medley said:
Has anyone had a problem before where by when they download at full speed none of your websites will load or just take over 15 seconds to slowly process the page? Just been sent a new router but the problem still persists. I can't max out my 120mb connection anymore. I get around 9mb down but perfect upload speeds. Got an ongoing thread open on the virgin forums but they take couple of days to reply most times.
Click to expand...

Cap your download speed.
 
just a slight update.

VM are coming tomorrow morning to do the cable underground instead of Friday. but I really can't see this improving the issue but we'll see tomorrow night..

I really would like to know if anybody else in the LE4 area (Beaumont Ley's) is getting this speed dropping issue at peak times? because at first the area manager said there are other people in this area that's having the same issue, then afew days later said it's the cable outside my house under the ground
 
Oh joy, disconnects galore! It's such a pain in the arse dealing with the UK call centre staff, all they seem to want to do is to blame everything but Virgin, and then when I request a credit, they refuse and act like I'm asking them to pay my bill for me.

The last UK call centre person I spoke to refused my request for a credit because he had no way of working out what I would be due, so isn't going to offer anything. This is after a lengthy phone call and remote assistance session where he's admitted that there's clearly something wrong and I'm not getting the service I should be.
 
spoffle said:
Oh joy, disconnects galore! It's such a pain in the arse dealing with the UK call centre staff, all they seem to want to do is to blame everything but Virgin, and then when I request a credit, they refuse and act like I'm asking them to pay my bill for me.

The last UK call centre person I spoke to refused my request for a credit because he had no way of working out what I would be due, so isn't going to offer anything. This is after a lengthy phone call and remote assistance session where he's admitted that there's clearly something wrong and I'm not getting the service I should be.
Click to expand...

I'm not sure if this will help but try getting in touch with retentions, tell them the situation, see if they can help you.
 
They're usually my first choice, and most of the time they're fine until it comes to issuing a credit. When I've been getting 20-30Mb instead of 120Mb, I don't see it as unreasonable to pay an amount that's pro-rata to that but they try and make it as difficult as possible.
 
spoffle said:
They're usually my first choice, and most of the time they're fine until it comes to issuing a credit. When I've been getting 20-30Mb instead of 120Mb, I don't see it as unreasonable to pay an amount that's pro-rata to that but they try and make it as difficult as possible.
Click to expand...

Yeah, they can do a lot in terms of discount, they simply don't want to.

I remember a few years back when for a good 6 months I was getting around half the speed I should, they booked engineers, blamed my equipment etc. I then posted on their forums where I got a response saying the UBR needs upgrading.

It took 6 months to fix this issue and I got no discount what so ever, I complained many times and got no where.

However they do give you discount (Retentions) if you're leaving.
 
spoffle said:
Oh joy, disconnects galore! It's such a pain in the arse dealing with the UK call centre staff, all they seem to want to do is to blame everything but Virgin, and then when I request a credit, they refuse and act like I'm asking them to pay my bill for me.

The last UK call centre person I spoke to refused my request for a credit because he had no way of working out what I would be due, so isn't going to offer anything. This is after a lengthy phone call and remote assistance session where he's admitted that there's clearly something wrong and I'm not getting the service I should be.
Click to expand...

same here it's so difficult to get credit even when they know there is a issue.

tbh I can't wait till tomorrow night because if the issue still continues after replacing the cable, I will be angry with the area manager. because I told him many times I really don't think it's the cable cause the speed issue only happens at peak times, weekday mornings I get 126Mb perfectly.

this has been going on since april 2013
 
Last edited:
I'm sure you'll remember, I've been having similar issues for a similar amount of time.

Forunately, I've just rang them up again and they confirmed that I will actually be getting a £13 credit, so I've only got to pay about £22 for this month's and the month before's bill.

It's not idea but it's much better than the £27.50 that I'm supposed to be paying.
 
Anyone know of any deals on for Virgin Media at the moment? or if any 'friends and family' are about? (apologies if not allowed to be asked).
 
It is annoying the huge range of prices that Virgin customers pay for the same service. Good for those that get the superb deals, annoying for those who don't. At least I only pay half price for my Sky TV....
 
gareth170 said:
same here it's so difficult to get credit even when they know there is a issue.

tbh I can't wait till tomorrow night because if the issue still continues after replacing the cable, I will be angry with the area manager. because I told him many times I really don't think it's the cable cause the speed issue only happens at peak times, weekday mornings I get 126Mb perfectly.

this has been going on since april 2013
Click to expand...


Good to see your sort of getting somewhere mate.

Are any of you guys having streaming problems from youtube/40d ect? ... my area is apparently in need of upgrades which won't be completed until the end of April 2014.
There are only a couple of my neighbor's that have the same problem as me, the others saythey are ok even though we are connected to the same green box :confused:
 
well VM has been this morning and replaced the cable. so from about 3.45pm and onwards I will see what speed I get. if this hasn't fixed the issue then it must be a network issue, I know the network team is saying the area isn't high utilisation but it must be or oversubscribed. either way it needs to get sorted.
 
it seems the new cable hasn't improved anything. i'm still getting between 20Mb to 55Mb. 55Mb was the highest I got for about 5 to 7 minutes

http://www.speedtest.net/my-result/3270666182

I really still think it's a network issue because I only get this issue at peak times when lots of people is online in the area.

weekdays mornings I get 126Mb perfectly.

I would understand if this issue was 24/7 then yes maybe it would be something to with in side my house or outside my house.

I know the network team are saying the utilisation isn't high. but maybe they are basing it on the whole 24 hours has a average? it could be high enough from 4pm to 12.30am for it to effect the speed, because has I said I only get this issue at peak times when lots of people is online in the area.
 
EDIT: False alarm! Chrome must have cached my speed package for some reason. Tried it in Firefox and it shows the right information on My Virgin Media.
 
Last edited:
TallPaul_S said:
Anyone else having issues with ping? Only happened tonight, normally around 12ms. :eek:

Click to expand...


Nope, mine is fine :)

3273329222.png


Try a different server.
 
You must log in or register to reply here.
Back
Top Bottom