Soldato
- Joined
- 11 Apr 2006
- Posts
- 7,132
- Location
- Earth
Got my upgrade this week. Impressive for £14.25 a month
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Cheers. Any reason for this or fix? I get the impression the guy in India (on the phone) will ask me to turn the router on and off again and the above will mean nothing to him.
Last edited:
If you get a guy with a spanner he will fit a Attenuator to bring it down. If you get a real network guy he will do it at the cabinet.
Engineer just left, gave me new regular hub and said I'd have to pay for a Super Hub 2. He said there was a little noise on the line and a signal was to high. Noting what, deuse said in his post I can see there is how a device in the back of my hub, I assume it's an attenuator.
[EDIT] And just connection again for 7 minutes, so problem still persists.
[EDIT] And just connection again for 7 minutes, so problem still persists.
Last edited:
Soldato
- Joined
- 27 Apr 2004
- Posts
- 5,549
- Location
- Doncaster, S.Yorks
Well further to this, i had a tech guy turn up today, checked everything in the house, no issues, went to the cab and fiddled with things, dropped my power level from 55.21 to 43.17, he drove back and it shot up to 57.67, so hes forwarded it to network now, so no idea how long it will be lol Gotta love VM and laugh otherwise id cry.
Last edited:
As said, generally an attenuator will be added. You can get VM to come out or get one online (ebay etc) if you don't mind spending a couple of quid - sometimes less hassle than dealing with VM and waiting in for them. A 3 or 6dbi one is probably worth trying. You just need to power off the modem, remove the coaxial cable, screw this on then put it back into the modem and power up & check the levels once it has synced.
Soldato
- Joined
- 16 Jan 2003
- Posts
- 10,831
- Location
- Nottingham
Why are people recommending attenuator's? His downstream power is fine, it's his upstream and SNR that's off, an attenuator won't fix either of those, he needs an engineer to put him on a different tap in the box outside.
You can use your own router (you can put the superhub into modem mode)
There is a grace period where you can quit, so if you find out within they time then yes.
Throttling only applies to the upload now on 30MB+ packages. Download is no longer throttled.
There is a grace period where you can quit, so if you find out within they time then yes.
Throttling only applies to the upload now on 30MB+ packages. Download is no longer throttled.
Thanks.
I need to find out from them what the grace period actually is. On their website it says I can cancel up until the point my kit arrives. Not really happy with that because if it doesn't live up to expectations then I'm screwed for 18 months.
I need to find out from them what the grace period actually is. On their website it says I can cancel up until the point my kit arrives. Not really happy with that because if it doesn't live up to expectations then I'm screwed for 18 months.
Anyone else think its kind of laughable the deals you get? They boost the speed up to 150 now is it? Yet the restrictions on it are just crazy, its 150mb for about an hour or 2 if that and then you just get bumped down. The speed looks like a great selling point but you are so hindered by their policies.
Also really annoys me when they tell me they are going to upgrade me for free and then I get a bill increase through the post.
1) It isn't free, you are charging me more so its costing me something (in regards to the bill going up, give with one hand take with the other).
2) If you can afford to stick me on that package for 'free' why are you not already doing it? Seems like admitting I am already not getting the best value for money.
Also really annoys me when they tell me they are going to upgrade me for free and then I get a bill increase through the post.
1) It isn't free, you are charging me more so its costing me something (in regards to the bill going up, give with one hand take with the other).
2) If you can afford to stick me on that package for 'free' why are you not already doing it? Seems like admitting I am already not getting the best value for money.
They don't throttle or restrict download anymore on 30MB+ packages. Upload is still restricted.
As for price increases, yes they suck, but a hefty speed boost for a couple of extra quid isn't too bad. You could always downgrade to a cheaper package and get the speed increase to compensate somewhat.
As for price increases, yes they suck, but a hefty speed boost for a couple of extra quid isn't too bad. You could always downgrade to a cheaper package and get the speed increase to compensate somewhat.
As Nymins said, VM have abandoned downstream management/STM altogether now. You can leech to your heart's content, though bittorrent and NNTP are still shaped at peak times (not that I've noticed, mind!).
Price rises and suchlike are just an excuse to moan at retentions and get a better deal. I got an early upgrade to 152Mbps and 12 quid a month off my bill just for asking, which more than compensates for the price 'rise'.
Soldato
- Joined
- 27 Apr 2004
- Posts
- 5,549
- Location
- Doncaster, S.Yorks
Why is it, whenever a tech guy comes out, fixes the issue, it magically reapears a few hours later 
guy came out yesterday, messed around with the cab and dropped my upstream levels from 55 to 43, but said network engineers would come today and look at it, well they have been i guess and im back to 55 and 54 why why why.
When VM works i love it, but when it doesnt, its like getting blood from a stone at times.
guy came out yesterday, messed around with the cab and dropped my upstream levels from 55 to 43, but said network engineers would come today and look at it, well they have been i guess and im back to 55 and 54 why why why.When VM works i love it, but when it doesnt, its like getting blood from a stone at times.
No one is recommending that, it's just what VM always do for a quick fix. And if you would read esoteric's post you would see.
I done a deal for 12 months at £39.99 and my bill says £59.99
:here we go again
Soldato
- Joined
- 27 Apr 2004
- Posts
- 5,549
- Location
- Doncaster, S.Yorks
Ok guys, hopefully someone will know this answer, under any normal circumstances should my upstream power level be changing on a 10 minute basis, its contantly going up and down every 10 mins, apparently according to VM its normal but i highly doubt it myself, as it goes as low as 43 and then shoots up to around 56-57.
Ive managed to get VM to send me a Superhub 2 out for free, they first wanted £50, then dropped it to £20 but after reminding them we had been loyal customers for over 15 years they are sending it out for free .... it almost feels as though ive managed to get one over on them until I remember how much ive paid over those 15 years and the original 3com cmx modem that I had to pay for