Virgin Media Discussion Thread

You will most likely get it now when you buy or upgrade your package.

There isn't really a technical reason why the date is dec14 to may15, they are just wanting to phase the rollout to reduce chances of problems. It's just a config file, so every area can get it already.

You will be on 152MB.
 
Nymins said:
You will most likely get it now when you buy or upgrade your package.

There isn't really a technical reason why the date is dec14 to may15, they are just wanting to phase the rollout to reduce chances of problems. It's just a config file, so every area can get it already.

You will be on 152MB.
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That's great news, thought I'd have to wait until they do the whole area!
thanks
 
Question: When you upgrade as an existing customer all the small print reads "New 12-month minimum term applies if upgrading to a Big Bundle" ... I assume this means 12 months from the day you upgrade in addition to any remaining months you have left on the original contract?
 
Azza said:
Question: When you upgrade as an existing customer all the small print reads "New 12-month minimum term applies if upgrading to a Big Bundle" ... I assume this means 12 months from the day you upgrade in addition to any remaining months you have left on the original contract?
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No, the new contract replaces the old one.
 
Getting a hell of a lot of disconnects recently (usually my net is 100% stable) so I'm not too sure.

Getting a lot of 'Lost MDD Timeout, T3 & T4 timeouts'.

Just seems to me that it's started happening after that new firmware update.

Anyone else having issues?
 
My 60mb went out in Havant on Friday night, usually bullet proof. Rebooted the SH & the RT N56U & it came back but was terrible. 60mb download still but upload max 70kbps, totaly unusable.
Indian support claim not to support upload, and as download is fine then there is nothing for them to fix!
I will escalate today, I had hoped it would resolve over the weekend but as I cannot access my ip camera from work today, it would appear still broken.
 
Sorry, rant alert!

I've just been on the phone to VM to try and change to the big kahuna bundle. They wouldn't budge on the £50 installation fee, even though I've been a customer for over 10 years (pre-virgin) and have been on a worse deal than a new customer for many of those. I don't even have a tivo box which comes as standard now for the newbees on the same XL TV package and had to argue the toss with them a while back just to get a SH1 to replace my 8 year old modem that couldn't cope with my 60M package.

Sure I'll be saving ~ £17 a month by moving to BK, but I'm still miffed about having to pay an engineer £50 for something I could (probably) do myself with ease.

So much for remaining loyal :rolleyes:

Any ideas how I might persuade them?
 
Same issue as me paintguy.

I asked her why it would cost me £50 for an engineer to plug a cable in and activate the tv service.

It even says on their help/forums page about self install methods. So I have no idea why we need to pay £50 for the privilege.
 
Ring retentions, tell them you'll leave if they don't give you it for free. The sales time won't budge on the extra charges.
 
If you already have a Superhub 1, you don't need a Superhub 2 for the Kahuna bundle.

It took me three calls to get the bundle. First one to sales, the guy insisted I needed a Superhub 2 and it would cost me £50 for install, with no option for self-install. Second woman today in Customer Services insisted I had to have a new mobile phone with Kahuna, as it was a quad-play deal only. The quad version of Kahuna is an add-on for a SIM that costs an extra £5 a month and is not a mandatory part of the package.

I finally got a third guy this afternoon in Customer Services who knew what he was talking about, and gave me the package with no new equipment or extra phones.

So you have to persist, ask for a manager or customer services, or if necessary call back later and talk to some one else. If you are an existing customer, you should go through the dedicated 150 number and through the menus to "thinking of leaving us". That's Option 5 and then option 3, and it takes you to the UK customer services line.

There are quite a few threads about this in the VM community forums, and lots of people have this deal and have had to speak to CS to get it done correctly. Some have even had the Superhub 2 installation refunded, as it's basically been mis-sold to them by the offshore call centre.
 
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I have XL TV (not TiVo) XL internet (150Mb) and the standard phone package (M) and Im paying £80 a month

Im going to try ringing them and see how I get on getting a big Kahuna package
 
edgedemon said:
I have XL TV (not TiVo) XL internet (150Mb) and the standard phone package (M) and Im paying £80 a month

Im going to try ringing them and see how I get on getting a big Kahuna package
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Call customer service, not the sales team. You should get the Kahuna deal, as it's what you already have, plus a 500 GB Tivo for 60.99 (that includes the manditory landline rental). They might want to charge you £50 for someone to come round and connect a Tivo.

It's only a few minutes work and a call to get it provisioned onto the network, so I think VM's £50 charge is excessive, but you'd make that money back in savings after two and a half months.

I'm only saving a few pounds with the Kahuna deal, but I'm getting a higher tier of broadband. Paying £50 for an unnecessary Superhub 2 install would have meant it would have taken me the best part of a couple of years to make that money back in savings! You'd be saving so much more, you'll make up the difference quite quickly.

Kahuna is a good deal if you want a big TV and broadband package, but paying such a big install fee (especially if it's unnecessary) somewhat takes the shine off it. Unless you're already paying well over the odds.
 
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Steampunk said:
Call customer service, not the sales team. You should get the Kahuna deal, as it's what you already have, plus a 500 GB Tivo for 60.99 (that includes the manditory landline rental). They might want to charge you £50 for someone to come round and connect a Tivo.

It's only a few minutes work and a call to get it provisioned onto the network, so I think VM's £50 charge is excessive, but you'd make that money back in savings after two and a half months.

I'm only saving a few pounds with the Kahuna deal, but I'm getting a higher tier of broadband. Paying £50 for an unnecessary Superhub 2 install would have meant it would have taken me the best part of a couple of years to make that money back in savings! You'd be saving so much more, you'll make up the difference quite quickly.

Kahuna is a good deal if you want a big TV and broadband package, but paying such a big install fee (especially if it's unnecessary) somewhat takes the shine off it. Unless you're already paying well over the odds.
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Brilliant, thanks for this. I was thinking about getting this deal but the £50 install fee in the small print was putting me right off.
 
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