Virgin Media Discussion Thread

MichaelAwkward · 28 Jul 2014 at 09:45

Yeah it sounds like a problem with your connection. I play WoT and over wireless + powerline my ping never goes above 50 on our 50Mb connection.

gublok · 28 Jul 2014 at 12:47

thay just aqured smallworld cable and it seem unstable sime that gave me a new hub

gublok · 28 Jul 2014 at 12:49

do's the super hub work ok in modem mode?

Duke · 28 Jul 2014 at 12:55

Yep, why wouldn't they? You'd need a router attached to it though.

Captain · 28 Jul 2014 at 17:40

Our virgin internet and TiVo have stopped working, phoned virgin and they have said all their services have stopped, we are in West Midlands, say they hope to get everything back up tonight..

ademcg · 28 Jul 2014 at 20:33

covenantuk said:
Sign up to ThinkBroadband and set up a profile and connection monitor for your IP. Let it run for a week or so then contact VM support with the results. That way you can actually demonstrate a long term problem and they have some concrete data to start with. Until you do this it's just your word against theirs.

Thanks for the tip[...will do just that.

I think they are in the process of giving me 50meg upgrade in my area for free, don't know if this is having knock on issues.
Yesterday and this evening have strangely been fine, so on with the monitoring.
:rolleyes:

MrMoonX · 28 Jul 2014 at 21:52

Moving to a virgin area, currently have sky fibre max 38mb for same money is virgin worth it? Can get 150mb in new address

ChrisD. · 29 Jul 2014 at 19:39

MrMoonX said:
Moving to a virgin area, currently have sky fibre max 38mb for same money is virgin worth it? Can get 150mb in new address

Depends on the area. If there's congestion I'd stick with Sky, if not, then go Virgin.

Sho · 30 Jul 2014 at 09:25

MrMoonX said:
Moving to a virgin area, currently have sky fibre max 38mb for same money is virgin worth it? Can get 150mb in new address

You can always use the 28 days Money Back Guarantee if you don't like Virgin Media

ademcg · 30 Jul 2014 at 18:35

covenantuk said:
Sign up to ThinkBroadband and set up a profile and connection monitor for your IP. Let it run for a week or so then contact VM support with the results. That way you can actually demonstrate a long term problem and they have some concrete data to start with. Until you do this it's just your word against theirs.

ok so I have now had this monitor running for a 24 hour period.

http://www.thinkbroadband.com/ping/share/f8c91b96dfe7c0f49bbea3c7f87932cc.html

I am seeing more packet loss with the pingplotter application (as linked above) still contact VM ?

covenantuk · 31 Jul 2014 at 08:14

Is it like that every day? Looks like local congestion to me, but it's actually much better than mine:

NexusK · 31 Jul 2014 at 10:58

Some decent new discounts for 12 months for new customers been added today http://www.ispreview.co.uk/index.ph...unts-uk-cable-broadband-prices-12-months.html

deuse · 31 Jul 2014 at 14:21

The SH3 should be out in august it has A\C and parental controls.

mrham4321 · 31 Jul 2014 at 14:33

Sick of dealing with VM. When the internet connection was working, so not on a weekend, they were great. But so many issues. Cancelled (after contract term so no issues), they owe me £90 credit but are holding it. They're trying to charge another month and not pay me, but I shouldn't have to pay another month. Sigh...

Nymins · 31 Jul 2014 at 14:50

deuse said:
The SH3 should be out in august it has A\C and parental controls.

Think it's just called the Superhub 2ac. Just a new wireless chip.

Willir · 31 Jul 2014 at 14:54

Never really had a problem with VM fibre optic. I have 120Mb atm, soon to be upgraded to 150Mb in my area, best download speed I have had was 112Mbps and 11Mbps upload at around 13 ping and that was on wireless using the VM dongle they gave me. My area is really good where I am for fibre optic.

86JR · 31 Jul 2014 at 15:28

This is mine. I ONLY get packetloss playing BF4...

Zen Fibre Pro Unlimited - 50 down 8 up iirc.

86JR · 31 Jul 2014 at 15:30

When I move house to Chester I am going to try and get FTTPoD installed before I move in, which means I will be fibre from my modem all the way to the dark fibre paths connecting the UK to other countries.... which means I should be future proofed forever?

330mbit down and 30 mbit up will do nicely!

Blinkz · 1 Aug 2014 at 11:39

Hey folks,

Just seen there is a SH2 out, I'm still on the orignal superhub and have been for 2 years. Is it worth trying to get a SH2? I've heard its got better wireless?

If so anyone know how to go about getting one? Ideally FOC!

Nymins · 1 Aug 2014 at 11:42

Could try saying that your wireless signal is very port no matter where you are in the house. They'll probably try to remote access it and tinker with it, but I did this and they ended up sending out an engineer. I just said the wireless was awful on the sh1, which he agreed, and he gave me an sh2.