Virgin Media Discussion Thread

Had anyone called to cancel after a price hike and actually cancelled? Do they just not discount so its the same as what it was?

I have 152mb and phone line though i dont use it so if line rental goes up i will ring them.

I remember a thing about not needing phone line To get their bb. Anyone do that?
 
You don't need a phone line no, however you pay about the same with no phone line but cannot receive phone calls or make them.

50Mb with no phone line is £28.50 a month (12 month contract)
50Mb with phone line is £28.99 a month for 12 months and then £34.49 a month for 6 months (18 month contract)
 
i rang today, contract set to expire/
50MB w phone line £32.50
I have another 12 month contract reduced to £24.00 w phone line.
Paying line rental upfront makes this much cheaper.
 
Got my Fibre installed yesterday and happy so far.
Had to blindly fumble about a bit to get my 7800DXL running off it (with the Virgin kit in modem mode).
Once that was done and I'd updated all my port forwarding, I checked my speeds and was most pleased!
I've gone from 6mb to 94mb :)

One question I've not been able to find an answer to on Google; When V throttle upload speeds, what level of throttling do they apply?

I was hoping to occasionally stream media from my NAS over WAN (if I'm away and fancy watching something for example), but although 720p streams fine from my new connection, I want to have an idea how long I'd be able to do that for before they apply the throttling. And when they do, what upload speeds should I expect until the throttling is removed?

Anyone know?
 
mcwildcard said:
Got my Fibre installed yesterday and happy so far.
Had to blindly fumble about a bit to get my 7800DXL running off it (with the Virgin kit in modem mode).
Once that was done and I'd updated all my port forwarding, I checked my speeds and was most pleased!
I've gone from 6mb to 94mb :)

One question I've not been able to find an answer to on Google; When V throttle upload speeds, what level of throttling do they apply?

I was hoping to occasionally stream media from my NAS over WAN (if I'm away and fancy watching something for example), but although 720p streams fine from my new connection, I want to have an idea how long I'd be able to do that for before they apply the throttling. And when they do, what upload speeds should I expect until the throttling is removed?

Anyone know?
Click to expand...

Thresholds for upload throttling can be found here

http://my.virginmedia.com/traffic-management/traffic-management-policy-thresholds.html
 
pepp77 said:
You don't need a phone line no, however you pay about the same with no phone line but cannot receive phone calls or make them.

50Mb with no phone line is £28.50 a month (12 month contract)
50Mb with phone line is £28.99 a month for 12 months and then £34.49 a month for 6 months (18 month contract)
Click to expand...

think ive have only ever used the land line to ring virgin

and i get 2-3 recorded message phone calls a day.
 
RedGooner said:
Since I have been with VM for over 10 years, I have had the Modem for the 20Mb service.
Then the Modem for the 50Mb Service. The got the Superhub 1 when I moved house, the done the Superhub 2 beta test. Now on the Superhub 2.5 Beta test. Each time I put my Superhub in modem mode, and use an ASUS RT-N66U, and always get full speed.
Click to expand...

if each time you put the beta Superhubs in modem mode, your not really testing the product because your turning half of the product off.
 
Well I have not played any online games for over two weeks as I felt it was getting worse, lag etc.
Tried a few games last night, flippin appalling, checked my speeds, averaging around 30mb.

Paying for the XXL package. Account states 152mb, but this week every night I have been around 30 odd mb.

This recent drop in connection speeds is something new since I last complained, I was regularily hitting over 120mb with WiFi on the 5ghz connection, and getting around 80mb to 100mb with my powerline adaptors, though both still suffered packet loss and ping during online gaming.

RedGooner said:
Since I have been with VM for over 10 years, I have had the Modem for the 20Mb service.
Then the Modem for the 50Mb Service. The got the Superhub 1 when I moved house, the done the Superhub 2 beta test. Now on the Superhub 2.5 Beta test. Each time I put my Superhub in modem mode, and use an ASUS RT-N66U, and always get full speed.
Click to expand...

Well done, your bypassing your Superhub and seeing the benefits of an external device. Tempted myself to get a new router to bypass the joke superhub, using a proper PCI wireless card made a big difference. But it will be a waste of money if they are continuing the charges for a 152mb package while providing me 30MB connection.
 
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I'm considering the 100mb package but I don't understand their traffic shaping policy

http://my.virginmedia.com/traffic-management/traffic-management-policy-thresholds.html

Am I reading it correctly when I understand it to mean that:
-If I use P2P between 4pm and 11pm AND
-If I excess 1gig of uploads in any 60 minute rolling period

My upload speed is halved for the next 60 minutes, and a third for the next 120 minute rolling period if I still don't stop?

It's very poorly worded.

Also, is there any way I can find out how congested my area is? I am reading that there are severe speed and gaming latency issues in areas where VM is heavily subscribed
 
sansnom said:
I'm considering the 100mb package but I don't understand their traffic shaping policy

http://my.virginmedia.com/traffic-management/traffic-management-policy-thresholds.html

Am I reading it correctly when I understand it to mean that:
-If I use P2P between 4pm and 11pm AND
-If I excess 1gig of uploads in any 60 minute rolling period

My upload speed is halved for the next 60 minutes, and a third for the next 120 minute rolling period if I still don't stop?

It's very poorly worded.

Also, is there any way I can find out how congested my area is? I am reading that there are severe speed and gaming latency issues in areas where VM is heavily subscribed
Click to expand...

With the 100mb package you have 6mb/s upload meaning you can use 6mb/s up to 1250MB in one hour before you get restricted to 50% for one hour.

Should you not slow down and pass the second threshold of 1600MB within two hours you'll be lowered to 35% for two hours.
 
GefGz said:
With the 100mb package you have 6mb/s upload meaning you can use 6mb/s up to 1250MB in one hour before you get restricted to 50% for one hour.

Should you not slow down and pass the second threshold of 1600MB within two hours you'll be lowered to 35% for two hours.
Click to expand...

Thanks for explaining that however I'm still not clear if it's a general upload limit or if it only applies to P2P/Newsgroups between the hours of 4pm and 11pm?

And assuming one is not using P2P - how upload am I likely to need/use in any given hour if I'm say...streaming 1080p videos or playing online games etc?
 
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sansnom said:
Thanks for explaining that however I'm still not clear if it's a general upload limit or if it only applies to P2P/Newsgroups between the hours of 4pm and 11pm?

And assuming one is not using P2P - how upload am I likely to need/use in any given hour if I'm say...streaming 1080p videos or playing online games etc?
Click to expand...

There are two things, a general upload threshold that if you go over will see your speed reduced to 50% then 35% if you go over the threshold.

Then there is a separate policy in place that limits the speed of P2P/Newsgroup traffic during peak hours regardless of whether you have hit the standard upload limit or not.

Also if you are on 6mb/s upload and you max out your upload for one hour you would be uploading about 2700MB of data. The threshold is 1250MB, so less than half the maximum you could upload, but in all honesty without P2P stuff you would most likely struggle to max out the 6mb/s continuously for an hour!
 
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pepp77 said:
There are two things, a general upload threshold that if you go over will see your speed reduced to 50% then 35% if you go over the threshold.

Then there is a separate policy in place that limits the speed of P2P/Newsgroup traffic during peak hours regardless of whether you have hit the standard upload limit or not.

Also if you are on 6mb/s upload and you max out your upload for one hour you would be uploading about 2700MB of data. The threshold is 1250MB, so less than half the maximum you could upload, but in all honesty without P2P stuff you would most likely struggle to max out the 6mb/s continuously for an hour!
Click to expand...

Wow that's very strange. If I understand that correctly that means even after 11pm, if I'm using P2P and my upload goes over 1.2GB in 60 mins or 1.6GB in 120 mins (which is very possible and quite normal for bittorrent) it means that pretty much for the entire night the upload speed will never exceed 2Mb.

Any real world experience with this? Does it affect things like being able to stream 1080p content or gaming? If It's literally just limiting the speed at which I can share a file to someone else I couldn't really careless tbh but if it has knock on effects on general ability to use the internet for entertainment etc then it makes a big difference

I have no frame of reference though!
 
No

The upload limit threshold is active from 4pm-11pm weekdays and 11am-11pm weekends.

The P2P/Newsgroup "throttling" is between 4pm-midnight weekdays and 12pm-midnight weekends.

Outside of this time there are no restrictions on anything.
 
pepp77 said:
No

The upload limit threshold is active from 4pm-11pm weekdays and 11am-11pm weekends.

The P2P/Newsgroup "throttling" is between 4pm-midnight weekdays and 12pm-midnight weekends.

Outside of this time there are no restrictions on anything.
Click to expand...

Gotcha, thanks!
 
Had to cancel mine today. We've moved and no virgin media here :( gutted really, its been 99% faultless since the day I signed up well over 10 years ago.

Going to miss the internet the most:(
 
We stream to iplayer in HD here with another pc going in a different room doing general browsing,youtube etc and never have any issues.

I did get throttled once a few years ago when I started downloading an 88GB file about midday on a saturday but that was the only time I've been aware of any traffic shaping going on.
 
I used to have an interesting issue with the upload throttling. Running an online backup (VM's own) software would often push up to be STM'd, and this would cause an issue with the SH2 firmware where it would cause the modem to reboot about 50% of the time when the STM was removed to deleting service flows in either an invalid way, or a way the SH2 wasn't expecting.

Only had it on my trial SH2 unit though.
 
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