Virgin Media Discussion Thread

18 months ago I went from 40/10 with Plusnet to VM 150. I was promised that I was in a non oversubscribed area, however I regretted making the move. Gaming, YouTube, Netflix etc was all slower than the Plusnet connection. Speedtest's showed fine though.

Agree with above virgin are ****. Only with them because of price, speed is high but loading times on YouTube and gaming etc is **** speed isn't everything
 
18 months ago I went from 40/10 with Plusnet to VM 150. I was promised that I was in a non oversubscribed area, however I regretted making the move. Gaming, YouTube, Netflix etc was all slower than the Plusnet connection. Speedtest's showed fine though.

This is my worry. A friend of mine who is a few miles up the road says that his is fine, and another friend about 8 miles away also said his is fine. I'm just worried that I'll sign up and have problems and be stuck in a contract for a year. Is there a cooling off period?

My BT has been bulletproof, solid 75-80mb connection, free wifi hotspots which I've used a fair bit and I get the BT Sport channels cheap so I can watch MotoGP on Sky. Only thing is I would like more speed.
 
What's the best deals on VM? Currently with Sky 17mb and it's crap. Was with VM at my parents (160mb) and it was great. I miss the upload speed the most, so now that sky's contract is up, I'm buggering off elsewhere. I don't need or want TV, so I'm thinking of getting the VIVID 100 and doing the line rental saver to get 12 months' line rental for £164. I'll get the refer a friend from my folks too, meaning we'll both get £50 off first bill.

What other fees would I be looking at? Any good deals to look out for? Quidco offer £50 on the VIVID 100, but the refer a friend is better so might as well go for that instead of the cashback...
 
Agree with above virgin are ****. Only with them because of price, speed is high but loading times on YouTube and gaming etc is **** speed isn't everything

Not a problem for though as I don't game online anymore, aside from ME3 MP. The download and upload speeds are what I'd be paying for.
 
This is my worry. A friend of mine who is a few miles up the road says that his is fine, and another friend about 8 miles away also said his is fine. I'm just worried that I'll sign up and have problems and be stuck in a contract for a year. Is there a cooling off period?

My BT has been bulletproof, solid 75-80mb connection, free wifi hotspots which I've used a fair bit and I get the BT Sport channels cheap so I can watch MotoGP on Sky. Only thing is I would like more speed.

The FTTC experience I have had far outweighs my experience with Virgin. Give me a solid connection any day over headline speeds on a poor network.
 
The FTTC experience I have had far outweighs my experience with Virgin. Give me a solid connection any day over headline speeds on a poor network.

This. Quality > Speed. You can already download getting on for 400GB a day on a 40mbit connection, that's getting on for 3TB or £70 a week, yes occasionally you do have to wait for something to download, it's not that big a deal surely?
 
Nice I'm on £21 for 200mb only

How did you get this.

I've just rang to change direct debit date, they tell me i can get 200mb for £3 increase per month. im on 152 atm.

That will take it to £47 per month plus £20 delivery of a new router.

i currently have 152mb and basic phone for £44.
 
Can anyone tell me the typical installation fees for VM please? Their site says free self install, but what about getting copper lines from the cabinet to the premises etc? We won't be going for TV, just calls and BB.

It's either VIVID 100 or BT Infinity 100 (slower but cheaper and with cashback via quidco)
 
If you can get FTTC then I'd choose that over VM100 - it's a much better network.

Is there a quick way to see which ISPs offer FTTC in my area?

EDIT: Just checked BT Openreach's checker and I'm about 100m from an FTTC enabled cabinet.
 
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Is there a quick way to see which ISPs offer FTTC in my area?

EDIT: Just checked BT Openreach's checker and I'm about 100m from an FTTC enabled cabinet.

FTTC should be pretty solid for you. I've been lucky with virgin in my area, it's been ok (I came to it shortly after some improvement work on the segment in my area) but FTTC is generally WORLDS better. I used to get 76Mb/sec solid anytime day or night, 7ms pings to pretty much anywhere UK based on BT infinity 2 before I moved house.

My new place (bought sadly, so I'm stuck with it) has FTTC but the cabinet is way off down the hill about 250M away, I'm right on the edge of what would be allowed to be classed as fibre speeds.

If you're that close to your cabinet I'd get on that fairly quickly.
 
Their new upgrades coming very soon this year will be 320mb down and 24mb up (doubling from 12mb upload, this will be heavily advertised to try to pinch customers from BT)

Until they upgrade their network to DOCSIS 3.1 it'll be unstable.

BT will upgrade their current top VDSL/FTTC customers to 100/40 in response to stay ahead of the curve vs Virgin Media, there will be a big backlash as Openreach's infrastructure means that many customers won't see much boost above 85/25. BT/Openreach will still remain the most reliable. Virgin will remain unstable until they upgrade to DOCSIS 3.1 and upgrade everyone to 500mb, then 1gbps shortly after. At this stage BT will move ahead with their gfast plans and also match VM's speeds of 1gbps, in practice this means most will get about 600 - 800mbs both ways
 
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FTTC should be pretty solid for you. I've been lucky with virgin in my area, it's been ok (I came to it shortly after some improvement work on the segment in my area) but FTTC is generally WORLDS better. I used to get 76Mb/sec solid anytime day or night, 7ms pings to pretty much anywhere UK based on BT infinity 2 before I moved house.

My new place (bought sadly, so I'm stuck with it) has FTTC but the cabinet is way off down the hill about 250M away, I'm right on the edge of what would be allowed to be classed as fibre speeds.

If you're that close to your cabinet I'd get on that fairly quickly.

Thanks. Just had a better look on Google Maps, and I'm in fact nearer 200M from the cabinet. Would this be a problem? on the 38Mbps Ultd package?

Looking at this page, I should be able to get the claimed 38Mbps no problem when 200M from the FTTC cabinet.

EDIT: My concern now is all the problems associated with FTTC such as crosstalk. Have BT solved that problem with vectoring yet? I see that they had 100 cabinets across the UK configured with FTTC vectoring in March last year - is it foolish to assume that now in Jan 2016 most cabinets have vectoring enabled?

Their new upgrades coming very soon this year will be 320mb down and 24mb up (doubling from 12mb upload, this will be heavily advertised to try to pinch customers from BT)

Until they upgrade their network to DOCSIS 3.1 it'll be unstable.

BT will upgrade their current top VDSL/FTTC customers to 100/40 in response to stay ahead of the curve vs Virgin Media, there will be a big backlash as Openreach's infrastructure means that many customers won't see much boost above 85/25. BT/Openreach will still remain the most reliable. Virgin will remain unstable until they upgrade to DOCSIS 3.1 and upgrade everyone to 500mb, then 1gbps shortly after. At this stage BT will move ahead with their gfast plans and also match VM's speeds of 1gbps, in practice this means most will get about 600 - 800mbs both ways

Interesting stuff. So do you think BT are still the company to go with?
 
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Thanks. Just had a better look on Google Maps, and I'm in fact nearer 200M from the cabinet. Would this be a problem? on the 38Mbps Ultd package?

What does the BT wholesale ADSL checker say? 200m should get 70+ easy and an much better connection experience than what Virgin currently offer.
 
Thanks. Just had a better look on Google Maps, and I'm in fact nearer 200M from the cabinet. Would this be a problem? on the 38Mbps Ultd package?

Looking at this page, I should be able to get the claimed 38Mbps no problem when 200M from the FTTC cabinet.

EDIT: My concern now is all the problems associated with FTTC such as crosstalk. Have BT solved that problem with vectoring yet? I see that they had 100 cabinets across the UK configured with FTTC vectoring in March last year - is it foolish to assume that now in Jan 2016 most cabinets have vectoring enabled?



Interesting stuff. So do you think BT are still the company to go with?

If BT aren't quoting the full 76Mb available (it's rarely a perfect 80) your mileage may vary. If they think you'll get into infinity 2 ranges then you should have VERY solid service.

Not sure in your case then :(
 
Do virgin operate in the same way sky do in regards to cancelling for a better deal? They have offered me £3 off per month an upgrade from 152mb to 200mb(website says im getting this anyway) at the moment just from calling.

If i call to cancel do they tend to ring you back and offer you a better deal like sky do?
 
If BT aren't quoting the full 76Mb available (it's rarely a perfect 80) your mileage may vary. If they think you'll get into infinity 2 ranges then you should have VERY solid service.

Not sure in your case then :(

What's the best way to find out if I'm not yet a customer?

BT state this:
Yes! You can get superfast BT Infinity
FIBRE BROADBAND
You could get

Estimated download speed range* 66Mb-80Mb

Minimum guaranteed speed* 57Mb
 
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