Virgin Media Discussion Thread

magicroundabout · 8 Sep 2016 at 19:37

also Gareth. Can i ask.

I have set my PS4 up on DMZ so i have an open NAT. How can i do this for my sons PS4 as the DMZ only allows one IP address

gareth170 · 8 Sep 2016 at 20:19

magicroundabout said:
also Gareth. Can i ask.

I have set my PS4 up on DMZ so i have an open NAT. How can i do this for my sons PS4 as the DMZ only allows one IP address

you'll have to do port forwarding, but you'll need to know what ports to forward/open

rexehuk · 8 Sep 2016 at 20:56

magicroundabout said:
phone retentions and haggle a deal.

Not haggled much with them before, not sure what the boundaries are for offers.

Phoned up... and the "best" I can get apparently is:

£37.00 for 6 months
£40.00 thereafter
£30.00 off my first bill

Not sure I'm particularly wowed? Paying £42 atm... going up to £45... and I'll be paying £40 in 6 months.

Worth acting like I'm not interested?

Rensin · 8 Sep 2016 at 21:04

Got my SH3 today along with the Vivid Gamer 200 upgrade. Got to say for VM everything went smoothly, usually needs a 30 minute phone call minimum.

Have uploaded about 12GB tonight and still averaging about 18MB.

Rensin · 8 Sep 2016 at 22:30

ok so looks like my SH3 is affected by the random reboot/resetting :rolleyes:

Anyway around this?

@Gareth how have you set yours up if you don't mind me asking.

Atm I am in modem mode with Asus AC68u

gareth170 · 8 Sep 2016 at 23:46

Rensin said:
ok so looks like my SH3 is affected by the random reboot/resetting

Anyway around this?

@Gareth how have you set yours up if you don't mind me asking.

Atm I am in modem mode with Asus AC68u

i have mine in modem mode with Asus RT-AC87U...

are you sure the hub fully reboot or does the connection drop out? if your connection dropping out then most likely your connected to Arris CMTS, the only way around it to keep the hub in router mode until they fix it

try the hub in router mode to see if that stops it.

Rensin · 9 Sep 2016 at 02:57

gareth170 said:
i have mine in modem mode with Asus RT-AC87U...

are you sure the hub fully reboot or does the connection drop out? if your connection dropping out then most likely your connected to Arris CMTS, the only way around it to keep the hub in router mode until they fix it

try the hub in router mode to see if that stops it.

Have checked the MAC address and it shows I am connected to the Arris CMTS.

The logs shows t3 timeouts & the hub rebooting (although the date says it was rebooting in 1970).

I'll try router mode tomorrow.

Thinkbroadband.com shows connection dropping every 30 min or so.

WILD9 · 9 Sep 2016 at 08:30

Rensin said:
Have checked the MAC address and it shows I am connected to the Arris CMTS.

The logs shows t3 timeouts & the hub rebooting (although the date says it was rebooting in 1970).

I'll try router mode tomorrow.

Thinkbroadband.com shows connection dropping every 30 min or so.

The rebooting is probably the new device firmware updating but the connection drops look like textbook sh3 Arris CMTS flapping :-(

gareth170 · 9 Sep 2016 at 08:54

Rensin said:
Have checked the MAC address and it shows I am connected to the Arris CMTS.

The logs shows t3 timeouts & the hub rebooting (although the date says it was rebooting in 1970).

I'll try router mode tomorrow.

Thinkbroadband.com shows connection dropping every 30 min or so.

the only way around dropping every 30 minutes is it to keep the hub in router mode

sastusbulbas · 9 Sep 2016 at 09:22

I am a bit noob when it comes to this, but how do I go about seeing if I am connected to the Arris CMTS.

I have been getting frequent drops out of my service here. And it seems to have got worse with the introduction of my AC87U, but I am on an old SH1 with a new SH3 on the way.

WILD9 · 9 Sep 2016 at 12:48

sastusbulbas said:
I am a bit noob when it comes to this, but how do I go about seeing if I am connected to the Arris CMTS.

I have been getting frequent drops out of my service here. And it seems to have got worse with the introduction of my AC87U, but I am on an old SH1 with a new SH3 on the way.

I don't think there is anything inherently wrong with Arris CMTS it's specifically an issue with its combination with a SH3. I don't have my virgin connection yet so someone will tell you in more detail but discovering the brand of CMTS requires you to look at the Mac address of the device your router is connecting to and looking up the first few characters which will relate to a specific manufacturer.

gareth170 · 9 Sep 2016 at 13:13

that is very weird, i just checked my cable mac address and it says ARRIS GROUP, INC.. but i'm having no connection drop out issues, even when i was on the public firmware 9.1.88T

Rensin · 9 Sep 2016 at 15:26

WILD9 said:
The rebooting is probably the new device firmware updating but the connection drops look like textbook sh3 Arris CMTS flapping

gareth170 said:
the only way around dropping every 30 minutes is it to keep the hub in router mode

sure looks that way. Changed back to router mode and not disconnects over the past 90 minutes.

Gareth I guess your on the Beta programme? (apologies if already asked)

Not sure if you are able to say anything but have VM released a Beta firmware to fix the Arris Group problem in the past few weeks? ... have been reading on the VM forums and this problem looks to of been around since July.

gareth170 · 9 Sep 2016 at 16:09

Rensin said:
sure looks that way. Changed back to router mode and not disconnects over the past 90 minutes.

Gareth I guess your on the Beta programme? (apologies if already asked)

Not sure if you are able to say anything but have VM released a Beta firmware to fix the Arris Group problem in the past few weeks? ... have been reading on the VM forums and this problem looks to of been around since July.

yes I'm on the firmware trial, i can't say anything about it, sorry mate.

but as i said above i checked my cable mac address and it says ARRIS GROUP, INC.. but I've had no connection drop out issues, when i was on the public firmware 9.1.88T so i don't know why it's working for me.. any ideas anyone?

Sargatanas2511 · 9 Sep 2016 at 17:14

I looked into the Gamer 200 but they want another £7 a month plus £15 for the new router and a 12 month contract.

Seems a bit steep really considering I am already on 200Mbit.

gareth170 · 9 Sep 2016 at 17:33

Sargatanas2511 said:
I looked into the Gamer 200 but they want another £7 a month plus £15 for the new router and a 12 month contract.

Seems a bit steep really considering I am already on 200Mbit.

it should be £5 extra P/M,

2013 · 9 Sep 2016 at 18:17

Im in my last 30 days of my contact whats the best way to get a good deal, call now or wait for the contact to end ?

also how long are the contacts 12 or 18 months ?

Sargatanas2511 · 9 Sep 2016 at 18:58

gareth170 said:
it should be £5 extra P/M,

Well that's what I was quoted. I will try phoning them throughout the weekend at some point and see what I can do.

WILD9 · 9 Sep 2016 at 19:13

gareth170 said:
that is very weird, i just checked my cable mac address and it says ARRIS GROUP, INC.. but i'm having no connection drop out issues, even when i was on the public firmware 9.1.88T

Fingers crossed it stays that way! My SH3 arrived today and luckily my CMTS seems to be Cisco so I will see how it goes, it's quite ironic considering Arris make the SH3 itself.

WILD9 · 9 Sep 2016 at 21:43

Looks like I spoke too soon, seeing drops every half an hour.