Virgin Media Discussion Thread

Spoke to live chat today to get a update.

Glanza:
Hi could you give me a update on fault F003907381 the review date was yesterday
10:05:31
Prathibha:
The engineers are still working, we expect to have this sorted out by 23 November 2016.

So pushed back as expected.
 
My connection is beyond a joke, getting no more than 2MB in the evening, some evenings it's dropped as low as 0.2MB, unable to load bbc.co.uk

I've got an open complaint with them but they just aren't returning my calls. How do I get out of the contract, no amount of money off would make me want to stay with Virgin.
 
My connection is beyond a joke, getting no more than 2MB in the evening, some evenings it's dropped as low as 0.2MB, unable to load bbc.co.uk

I've got an open complaint with them but they just aren't returning my calls. How do I get out of the contract, no amount of money off would make me want to stay with Virgin.

You can leave anytime before the 31st October due to the price increase they are pushing on everyone.
 
My connection is beyond a joke, getting no more than 2MB in the evening, some evenings it's dropped as low as 0.2MB, unable to load bbc.co.uk

I've got an open complaint with them but they just aren't returning my calls. How do I get out of the contract, no amount of money off would make me want to stay with Virgin.

They're putting up the prices in October,Pretty sure you can use this to leave the contract without fees.

To be honest,You shouldn't have to sign contracts in this day and age,you should by right be able to pull out of a service at any time if your unhappy,I've never agreed with contracts for TV/Broadband services who hold you ransom regardless of whether they're providing a decent service or not.
 
Last edited:
I just had the same email. I've only got broadband and phone line for my house alarm and it's going to cost me about £55 a month now. Unfortunately I'm still in the first year of my contract with them as I only moved into this place at the start of the year so don't think I'll have any sway on the prices with them yet.

I started with them year last august, 3 price rises in that time! every time i have managed to renegotiate,

this time i had enough and got rid of TV and went with sky, but still have broadband and phone,

the only real way to get the best deal is go to cancel, as long as your prepared to cancel, retention's will normally back 2-3 days after you cancel, it is a bold move, and there some cases were virgin have just said fine cancel, and left it,m but most get a reasonable deal for staying, ringing up at the very least the prob will add a rolling credit to your account to cancel out the rise
 
My connection is beyond a joke, getting no more than 2MB in the evening, some evenings it's dropped as low as 0.2MB, unable to load bbc.co.uk

I've got an open complaint with them but they just aren't returning my calls. How do I get out of the contract, no amount of money off would make me want to stay with Virgin.

you can leave even if there wasn't a price increase because your not getting the service your paying for
 
Price rise of about £3.50 beginning in November, that's going to put us up to basically £70pm for 50mg, weekend calls, and whatever the M+ tv package is called these days plus one extra V+ box.

Madness, once we sort the new contract with the LL and know whether we'll be staying another year I'll be phoning them and telling them to stick it unless they can almost half that.
Sort that out as soon as. I'm paying 27 a month for 200 Mb and evening/weekend calls.
 
Spoke to live chat today to get a update.

Glanza:
Hi could you give me a update on fault F003907381 the review date was yesterday
10:05:31
Prathibha:
The engineers are still working, we expect to have this sorted out by 23 November 2016.

So pushed back as expected.

A update?
 
Spoke to live chat today to get a update.

Glanza:
Hi could you give me a update on fault F003907381 the review date was yesterday
10:05:31
Prathibha:
The engineers are still working, we expect to have this sorted out by 23 November 2016.

So pushed back as expected.

thats a lie for sure. i had the same BS. be prepared for a lot more push backs...

there's only 2 things i hate about VM are the lying/BS and the amount of time it takes them to fix a issue
 
Last edited:
thats a lie for sure. i had the same BS. be prepared for a lot more push backs

It's not necessarily a lie, just because you've had them lie doesn't mean that this is a lie. It could be, but it also could be the truth. It entirely depends on what they're doing. If it's a large infrastructure upgrade in that area then it's entirely possible.
 
It's not necessarily a lie, just because you've had them lie doesn't mean that this is a lie. It could be, but it also could be the truth. It entirely depends on what they're doing. If it's a large infrastructure upgrade in that area then it's entirely possible.

u watch most like near the date they'll push back it again and say something totally different, or if he contact them again in a few days/weeks most likely they'll say something different..

normally they always wait until either on the date or a day or two before the date to push back and it's not just days, it's a mouth+ each time

it happens a lot, just look on VM forum

if he gets it fixed by the end of November, i'd be shocked and he will be very lucky
 
Last edited:
Correct.

My area has a date of 5th October. I guess this is the same bull they feed everyone?

i can only go on what happened to me and read on VM forum and here what other people had.

is that the first date?

but normally the first date will be close like only afew weeks to wait but will get push back by a month+, etc.

you maybe very lucky and they'll fix it by 5th October but there's no way of knowing until they start pushing back dates, once that starts you'll know it's BS and it'll take a very long time
 
Last edited:
A update?

More to confirm they've pushed it back

thats a lie for sure. i had the same BS. be prepared for a lot more push backs...

there's only 2 things i hate about VM are the lying/BS and the amount of time it takes them to fix a issue

This is the third pushback review date in 2 months since I joined.

u watch most like near the date they'll push back it again and say something totally different, or if he contact them again in a few days/weeks most likely they'll say something different..

normally they always wait until either on the date or a day or two before the date to push back and it's not just days, it's a mouth+ each time

it happens a lot, just look on VM forum

if he gets it fixed by the end of November, i'd be shocked and he will be very lucky

I won't be a customer by then, if everything goes well today then I'll be cancelling tomorrow.
 
i can only go on what happened to me and read on VM forum and here what other people had.

is that the first date?

but normally the first date will be close like only afew weeks to wait but will get push back by a month+, etc.

Yea it is, I've read it all on the forums about dates being pushed back.

Well I'm away on holiday next week and return on the 4th, I'll give them till the 6th and call them again to see what they say. If it gets pushed back I'm gonna ask to cancel.
 
More to confirm they've pushed it back



This is the third pushback review date in 2 months since I joined.



I won't be a customer by then, if everything goes well today then I'll be cancelling tomorrow.

i had about 15 to 20 push backs in 2 years. form ‎29-04-2013 to ‎23-05-2015

if i could have changed ISP i would have also
 
My connection is beyond a joke, getting no more than 2MB in the evening, some evenings it's dropped as low as 0.2MB, unable to load bbc.co.uk

I've got an open complaint with them but they just aren't returning my calls. How do I get out of the contract, no amount of money off would make me want to stay with Virgin.

Email the CEO, you'll get a complaint handler getting back to you.
 
The current owners of the house we just bought very kindly let me test their Virgin Media connection last night because I had expressed how much trouble I've had with VM in the past.

These are just 3 of the 8 tests I performed over ethernet:

Reply from 69.25.78.241: bytes=32 time=142ms TTL=115
Reply from 69.25.78.241: bytes=32 time=96ms TTL=115
Reply from 69.25.78.241: bytes=32 time=451ms TTL=115
Reply from 69.25.78.241: bytes=32 time=83ms TTL=115
Reply from 69.25.78.241: bytes=32 time=88ms TTL=115
Reply from 69.25.78.241: bytes=32 time=83ms TTL=115
Reply from 69.25.78.241: bytes=32 time=105ms TTL=115
Reply from 69.25.78.241: bytes=32 time=92ms TTL=115
Reply from 69.25.78.241: bytes=32 time=84ms TTL=115
Reply from 69.25.78.241: bytes=32 time=172ms TTL=115
Reply from 69.25.78.241: bytes=32 time=384ms TTL=115
Reply from 69.25.78.241: bytes=32 time=87ms TTL=115
Reply from 69.25.78.241: bytes=32 time=303ms TTL=115
Reply from 69.25.78.241: bytes=32 time=91ms TTL=115
Reply from 69.25.78.241: bytes=32 time=480ms TTL=115

Ping statistics for 69.25.78.241:
Packets: Sent = 395, Received = 393, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 1236ms, Average = 194ms

Reply from 54.72.255.124: bytes=32 time=239ms TTL=49
Reply from 54.72.255.124: bytes=32 time=69ms TTL=49
Reply from 54.72.255.124: bytes=32 time=543ms TTL=49
Reply from 54.72.255.124: bytes=32 time=565ms TTL=49
Reply from 54.72.255.124: bytes=32 time=387ms TTL=49
Reply from 54.72.255.124: bytes=32 time=695ms TTL=49
Reply from 54.72.255.124: bytes=32 time=841ms TTL=49
Reply from 54.72.255.124: bytes=32 time=674ms TTL=49
Reply from 54.72.255.124: bytes=32 time=551ms TTL=49
Reply from 54.72.255.124: bytes=32 time=442ms TTL=49
Reply from 54.72.255.124: bytes=32 time=689ms TTL=49
Reply from 54.72.255.124: bytes=32 time=1111ms TTL=49
Reply from 54.72.255.124: bytes=32 time=520ms TTL=49
Reply from 54.72.255.124: bytes=32 time=218ms TTL=49
Reply from 54.72.255.124: bytes=32 time=350ms TTL=49
Reply from 54.72.255.124: bytes=32 time=203ms TTL=49
Reply from 54.72.255.124: bytes=32 time=351ms TTL=49
Reply from 54.72.255.124: bytes=32 time=343ms TTL=49
Reply from 54.72.255.124: bytes=32 time=363ms TTL=49
Reply from 54.72.255.124: bytes=32 time=192ms TTL=49
Reply from 54.72.255.124: bytes=32 time=272ms TTL=49
Reply from 54.72.255.124: bytes=32 time=1173ms TTL=49
Reply from 54.72.255.124: bytes=32 time=211ms TTL=49
Reply from 54.72.255.124: bytes=32 time=385ms TTL=49
Reply from 54.72.255.124: bytes=32 time=54ms TTL=49
Reply from 54.72.255.124: bytes=32 time=272ms TTL=49
Reply from 54.72.255.124: bytes=32 time=24ms TTL=49

bbc.co.uk

Reply from 212.58.244.23: bytes=32 time=228ms TTL=52
Reply from 212.58.244.23: bytes=32 time=16ms TTL=52
Reply from 212.58.244.23: bytes=32 time=233ms TTL=52
Reply from 212.58.244.23: bytes=32 time=17ms TTL=52
Reply from 212.58.244.23: bytes=32 time=227ms TTL=52
Reply from 212.58.244.23: bytes=32 time=17ms TTL=52
Reply from 212.58.244.23: bytes=32 time=159ms TTL=52
Reply from 212.58.244.23: bytes=32 time=58ms TTL=52
Reply from 212.58.244.23: bytes=32 time=352ms TTL=52
Reply from 212.58.244.23: bytes=32 time=15ms TTL=52
Reply from 212.58.244.23: bytes=32 time=377ms TTL=52
Reply from 212.58.244.23: bytes=32 time=17ms TTL=52
Reply from 212.58.244.23: bytes=32 time=154ms TTL=52
Reply from 212.58.244.23: bytes=32 time=15ms TTL=52
Reply from 212.58.244.23: bytes=32 time=82ms TTL=52
Reply from 212.58.244.23: bytes=32 time=22ms TTL=52
Reply from 212.58.244.23: bytes=32 time=223ms TTL=52
Reply from 212.58.244.23: bytes=32 time=193ms TTL=52

The network is even worse than it used to be. Horrendous ping jitter and packet loss. Needless to say I've ordered BT Infinity.
 
Last edited:
thats a lie for sure. i had the same BS. be prepared for a lot more push backs...

I had an engineer confirm the other day that the fix dates and messages that an "engineer is working to fix the problem" on the service status page are often flat out lies.

My broadband was dropping out hourly for a couple of minutes at a time for 2 weeks. I booked an engineer which the system automatically cancelled because they had supposedly found the problem, so i kept an eye on the status page watching each fix time come and go then one day it said it was fixed, it wasn't. So called up and booked another call out and luckily they had a slot the next day. The guy that came said that it's a whole area issue from them updating the CMTS that was affecting everyone with a SH2 and won't be fixed for at least 6 months, swapping to a SH3 gets around the issue. Next he surprised me by saying that they aren't supposed to answer call outs for this and that the only reason the status page says they were working on it was to stop the system allowing the call centre staff to book visits, only the faults aren't allowed to show as open for too long so they close them and then reopen them but this time it remained closed for 24 hours allowing the call centre to book loads of call outs. So now his day was filled with 35 visits to people's homes doing nothing but replacing SH2s for 3s, which they're also not supposed to be doing. He said the same thing happened in large parts of Edinburgh when they did the same update there.

So in short, in this instance the fault page was a complete lie designed to string a whole area that encompasses multiple large towns along for 6 months or more with no actual intention of fixing or offering the easy solution of a hub 3 before that.
 
Back
Top Bottom