Virgin Media Discussion Thread

gareth170 · 19 Sep 2016 at 21:57

i guess everybody has they own way

but tbh I've never had issues with speedtest.net, it's always gave me proper readings, which are the same as my VM samknows readings

metalmackey · 19 Sep 2016 at 22:07

Well speedtest showed 70mb/s but steam downloaded at about 20 megabytes/s and at 25 megabytes/s when speedtest was showing 190+ mb/s. So speedtest is a bit naff for my real world results LOL.

gareth170 · 19 Sep 2016 at 22:25

metalmackey said:
Well speedtest showed 70mb/s but steam downloaded at about 20 megabytes/s and at 25 megabytes/s when speedtest was showing 190+ mb/s. So speedtest is a bit naff for my real world results LOL.

are you getting confused about MB and Mb?

25MB is 200Mb ... 20MB is 160Mb

also i remember that afew years ago some firewall/AV programs effected the speedtest result.

metalmackey · 19 Sep 2016 at 22:36

no I'm not confused LOL. Speedtest shows results in megabits and Steam is megabytes, so 70 megabits doesn't equal 20 megabytes Steam was downloading at.

gareth170 · 19 Sep 2016 at 22:50

metalmackey said:
no I'm not confused LOL. Speedtest shows results in megabits and Steam is megabytes, so 70 megabits doesn't equal 20 megabytes Steam was downloading at.

ok. i just didn't understand when you said "at 25 megabytes/s when speedtest was showing 190+ mb/s"

never mind

anyway i downloaded a game which i was getting 27.6MB which is what i get on speedtest 220Mb

Rannoch · 19 Sep 2016 at 22:59

metalmackey said:
Well speedtest showed 70mb/s but steam downloaded at about 20 megabytes/s and at 25 megabytes/s when speedtest was showing 190+ mb/s. So speedtest is a bit naff for my real world results LOL.

Speedtest and others are naff, the 30 second test they do can not compare to downloading multiple files for hours on end to show the sustained transfer rate. I use DU Meter to show my speeds, I'm sure its pretty accurate

gareth170 · 19 Sep 2016 at 23:19

i guess VM samknows is pretty accurate but it's a shame they don't give them out publicly..

Scam · 20 Sep 2016 at 10:19

I had VM installed on 27 May, so I'm really not happy about the price increase. I've barely been with them for 4 months! Is there any comeback for this? If I phone up and complain are they likely to give me anything?

I got 6 months free Netflix, perhaps they could extend that.. Or give me one of the new 4K boxes? I flippin' hate the TiVo.

On the subject of the new box, how does that work for existing customers? Will we be able to get it? For free? For a charge? :confused:

I'm on the Big Easy with 50mb.

gareth170 · 20 Sep 2016 at 10:35

it'll cost to upgrade t the 4k box....

but i don't think they are even released yet

Scam · 20 Sep 2016 at 13:13

One-off cost or added to monthly?

LoopyOrc · 20 Sep 2016 at 13:16

Hub bricked itself and I have no router for a few days now...grrr

Trifid · 20 Sep 2016 at 13:29

Anyone got any advice for reducing the Virgin Media bill? I have 150meg Broadband only (no TV or phone). In October 2015 the bill rose from £31.50 to £33.25, a 5.5% increase (which I accepted without complaint). I have now recieved a letter through saying it will increase by £2.99 to £36.24, a 9% increase. The guy on the phone said the best he could offer me was £37.25 as I already have a "10% employer discount applied" which would be dropped if he made any changes.

fiveub · 20 Sep 2016 at 18:22

I am not happy with Virgin Media right now. I've complained via Twitter, but I am not expecting miracles from them.

https://twitter.com/fiveub/status/778281097956302848?lang=en-gb

spoffle · 20 Sep 2016 at 18:45

5UB said:
I am not happy with Virgin Media right now. I've complained via Twitter, but I am not expecting miracles from them.

https://twitter.com/fiveub/status/778281097956302848?lang=en-gb

You need to ring retentions, go through choosing the options as if you were leaving them.

They have the authority to compensate you, I've had to do it quite a number of times when I had a load of problems.

gareth170 · 20 Sep 2016 at 19:27

Scam said:
One-off cost or added to monthly?

maybe both. so called "activate fee" and a month fee like with the TiVo box

Trifid · 20 Sep 2016 at 19:44

I think they have me over a barrel as I'd be paying about the same for a worse connection with anyone else and that is on a introductuary offer. They are not going to win the customer satisfaction survey with such sharp increases every year.

Valrak40k · 20 Sep 2016 at 19:54

On the phone with these idiots all day, connection is horrible. My contract ends January 2017 so I have to bare with them another couple of months before I leave.

ChrisD. · 20 Sep 2016 at 21:23

If the service being provided is not good you can leave before the contract end date without penalty. I did this a few years ago.

WantoN · 20 Sep 2016 at 22:00

What Wireless Router for Virgin Media?

So I've got fibre with Virgin Media. Have a suberhub 2 and it's wireless performance has seemed to degrade. Virgin have been useless.

I'm going to disable the wireless channels, and connect a wireless router to provide connectivity to various phones & laptops in the house. My main pc, console and TV are connected via cat5e/cat6.

I want to be able to mount it on the back of the TV cabinet out of sight, I'd prefer if it was white.

Can you recommend a wireless router with good 2.4 and 5Ghz speeds, decent control but doesn't require encyclopedic knowledge to setup?

I was looking at the Ubiquiti UAP-AC-LITE, any good?

DIABLO · 20 Sep 2016 at 22:36

WantoN said:
So I've got fibre with Virgin Media. Have a suberhub 2 and it's wireless performance has seemed to degrade. Virgin have been useless.

I'm going to disable the wireless channels, and connect a wireless router to provide connectivity to various phones & laptops in the house. My main pc, console and TV are connected via cat5e/cat6.

I want to be able to mount it on the back of the TV cabinet out of sight, I'd prefer if it was white.

Can you recommend a wireless router with good 2.4 and 5Ghz speeds, decent control but doesn't require encyclopedic knowledge to setup?

I was looking at the Ubiquiti UAP-AC-LITE, any good?

Except that it is not a Router it is a Access Point and handles purely WiFi, you would need your Super Hub to do the Routing.

But yes the Ubiquiti make good kit and most people are very satisfied with their purchases from what i have seen.

But as said below in a corner behind the TV is hardly ideal and half the point of the of the AP you mentioned is that it is easily mounted in the optimal position.