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I swear this connection gets worse by the day... rebooting the router didn't help... yey network congestion:
Virgin Media Discussion Thread
- Thread starter macca40
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Area is within their tolerance levels & no fault on my line...
But they've logged the complain and knocked my monthly price down to £30 (homeworks + 300/20)
I was thinking about keeping it as a downloads-only connection while I'm moving my main connection over to Zen - but if this keeps up, it's getting cancelled.
But they've logged the complain and knocked my monthly price down to £30 (homeworks + 300/20)
I was thinking about keeping it as a downloads-only connection while I'm moving my main connection over to Zen - but if this keeps up, it's getting cancelled.
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Different reply from the VM forum... they're telling me there's an intermittent SNR fault in the area and it should be fixed by Oct 31st.
If it was an intermittent SNR fault, the graph would be more uneven and have different variances on different days... it wouldn't show practically the exact same issue every day during only peak hours.
Oh well... i've told them they can have til 1st Nov to fix it and then I'm cancelling.
If it was an intermittent SNR fault, the graph would be more uneven and have different variances on different days... it wouldn't show practically the exact same issue every day during only peak hours.
Oh well... i've told them they can have til 1st Nov to fix it and then I'm cancelling.
So, a friend of mine managed to drill through my virgin cable whilst trying to drill another hole in the wall next to said cable. I've had a read about and Virgin will want £99 for a call out to fix this. Do I have any other options? Tried using those screw in f-type connectors from B&Q but they didn't fix much so I really need it done properly I guess. Any suggestions or anything for me? Thanks.
Would rather avoid this but if I have to call them out then I'll have no choice.
Soldato
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Why didn't the connectors work? If they're the correct size, and you know how to fit them, I can't see why you couldn't re-join the cable. If the joint is then well wrapped with self amalgamating tape it should last for years.
Jointing a cable shouldn't be that hard you could always stop a vm van pay him £10 and ask him to do it.
Well that was fairly painless.
Called Virgin up & new 12 month deal for my BB & telephone is now £30pm down from £53
Just called to try and get mine discounted, quite a poor offer they gave me and then when I gave your offer as an example they guy at Virgin said he must be lying that's not in our system and never has. I said i don't believe hes lying to which he replied well I can't lie these calls are recorded.
Make sure not even a single core of the outer braid is touching the inner solid copper core, as soon as the two male contact your signal will degrade significantly.
Something to do with impedance. The Virgin Media coaxial cable isn't just a cable, it's a transmission line so there are strict tolerances you could be reflecting stuff back into the VM netowrk.
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Phone them and say that your services are not working and you suspect someone has maliciously cut the cable outside.
Just called to try and get mine discounted, quite a poor offer they gave me and then when I gave your offer as an example they guy at Virgin said he must be lying that's not in our system and never has. I said i don't believe hes lying to which he replied well I can't lie these calls are recorded.
I've had similar conversations with Virgin, sky etc over the years. I quote someone else's offer & get told, that's not right, or must be an error.
It all comes down to who you get to speak to on the day, as for the Virgin guy calling me a lier....
Where are you in London? I'm in Ealing and ever since the price rise my internet has been practically unusable at peak times. Can't stream Netflix or Amazon, loading webpages is a chore.
Can't summon the effort to call them right now and argue. Is there any other way to log a fault?
Where are you in London? I'm in Ealing and ever since the price rise my internet has been practically unusable at peak times. Can't stream Netflix or Amazon, loading webpages is a chore.
Can't summon the effort to call them right now and argue. Is there any other way to log a fault?
Community forums, although it could take a week for a reply!