Soldato
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Anyone else's not working since last night? Estimated fix by 16:00 
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Thinking about moving to VM FTTH Vivid Gamer 200\20 service from BT FTTC 76\20 as it cost the same but BT customer service is horrendous & they bodged a neighbours install which affect my line so I lost 10% of my speed but as its still within their tolerance I cannot get them to do anything about that
Just wondering if VM 200\20 Vivid gamer is any better in London or not?
Just wondering if VM 200\20 Vivid gamer is any better in London or not?
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My ping on virginmedia isp.
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Thinking about moving to VM FTTH Vivid Gamer 200\20 service from BT FTTC 76\20 as it cost the same but BT customer service is horrendous & they bodged a neighbours install which affect my line so I lost 10% of my speed but as its still within their tolerance I cannot get them to do anything about that
Just wondering if VM 200\20 Vivid gamer is any better in London or not?
FYI, unless you live on a street that's been cabled by Virgin in the last 6 months or so... Virgin is FTTC, not FTTH/FTTP
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My ping on virginmedia isp.
Much better than mine
Some areas they're really good... when I had Virgin in Leighton Buzzard, it was a great connection
Yeah mine has been done recently they tell me its FTTH but not sure how much BS is in that as others tell me London has terrible congestion issues so your lucky if you ever get 200mb most of the time!
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Nice Could be FTTH... though even if it is and like you say you're in a congested area... then something like Zen would be better.
Could be FTTH... though even if it is and like you say you're in a congested area... then something like Zen would be better.
My ping on virginmedia isp.
Lucky you...
C:\Users\Trig.Home.000>ping www.bbc.net.uk
Pinging www.bbc.net.uk [212.58.246.54] with 32 bytes of data:
Reply from 212.58.246.54: bytes=32 time=436ms TTL=53
Reply from 212.58.246.54: bytes=32 time=506ms TTL=53
Reply from 212.58.246.54: bytes=32 time=359ms TTL=53
Reply from 212.58.246.54: bytes=32 time=365ms TTL=53
Ping statistics for 212.58.246.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 359ms, Maximum = 506ms, Average = 416ms
I'm so glad I stuck with Virgin Media even through 6+ months of utterly agonising congestion issues. I don't think my connection has dropped even once since they added capacity.
I really feel sorry for people who succumb to internet over 100 year old POTS, aka "fibre". People need to stop using POTS. The more people that stop using it the less Openreach keeps milking 100 year old wires, and the more we can start investing in actually moving forward.
I really feel sorry for people who succumb to internet over 100 year old POTS, aka "fibre". People need to stop using POTS. The more people that stop using it the less Openreach keeps milking 100 year old wires, and the more we can start investing in actually moving forward.
200Mb gamer
not bad tbh
That says nothing about the connection. Get a TBB monitor up.
http://www.thinkbroadband.com
Given a choice of VM or FTTC, it would be FTTC every day.
It's what is used AFTER the FTTC which is important.
VM also utilises FTTx, the difference lies in what is used after that point, and this is what allows Virgin to offer ever increasing speeds in excess of 300+Mbits while other ISPs are limited to about 30 or 50 tops.
Offer yes, but not supply that in practice. Forums will naturally highlight the bad side of a service but VM forums show the story for so many people.
I've had FTTC and VM cable in several houses at the same time and VM have always been inferior compared to FTTC even when on paper the FTTC was 20 - 50% of the VM headline speed. Worse latency, packet loss, speeds due to congestion and even issues with not getting the same speed on a single vs multiple connection which kills streaming video.
VM need to focus on adding more infrastructure, not more subscribers.
Congestion and subscription are area dependant, I've had both FTTC and VM at my property and Vm's service has been superb never had an issue and my SH1 has over a years uptime 200/15. Where as BT's FTTC offering spent more time down than it did up and they refused to do a repull saying there was no issue with the line, when I had the line vhe k by a BT tech informed me the line was physically broken!
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In your area perhaps, my current area too.
Virgin congestion is a very localised problem. You can have two towns next to each other and one is fine while the other is horrible.
In most areas the Virgin 300/20 service will be fantastic.
Correct, its been flawless for me in the last 14 odd years.
I had it in Watford and more recently Gloucester. Gloucester was much better but congestion aside the throttling and YT buffering were enough to drive me up the wall.
What do you suggest they do when VM isn't an option?
Pretty much every house in the land can get a standard copper wire based net connection, a lot will never get VM. VM can afford to be picky and therefore can afford the more expensive cable runs, Openreach on the other hand just have to do as they're told and allow others to use their runs.
Had a nightmare with virgin media lately but turned out pretty good.
I'm moving soon and rang up virgin to get my service moved,this gave them a month to sort it out,first person i spoke to said virgin media would need permission from the landlord to get the service installed,they sad they would ring the landlord to confirm this and ring me back in 30mins.
5 days passed and no call to either myself or my new landlord,rang up again and the person said i should wait a bit longer to which i replied "Virgin media have had 5 days to make a 30 second phone call"
4 days later and i rang again,got through to a lovely lady called Kerry,what i had been told on the first call was not correct,they need a letter signing and a e-mail completing,by this time i was fuming,she calmed me down and said she would call the landlord and call me back,5 mins later and she called me back and said the e-mail was sent and the letter was on its way.
3 days later and everything was sorted but after nearly 2 weeks had passed,now i missed my installation date !
Was going to call them this morning but my phone rang and it was kerry from virgin media,i was pretty shocked to be honest but very very happy it was her i was dealing with again,she said she had spoken to her boss about the trouble i had and the false information i was given twice.
She asked what service i wanted in my new place and told her...broadband,tv,multi-room with just a basic package.
She said after all the trouble i could get this,2 tivo boxes (both record),phone line,200mb broadband and full tv package for the coslty sum of £55 for 12 months
I was pretty happy with this as i pay £27.50 for 70meg broadband now.
Will still send a letter to virgin to have a moan about the poor service from 2 people.
I missed my installation date but its going in 3 days later (free of course) so not to bad really.
I'm moving soon and rang up virgin to get my service moved,this gave them a month to sort it out,first person i spoke to said virgin media would need permission from the landlord to get the service installed,they sad they would ring the landlord to confirm this and ring me back in 30mins.
5 days passed and no call to either myself or my new landlord,rang up again and the person said i should wait a bit longer to which i replied "Virgin media have had 5 days to make a 30 second phone call"
4 days later and i rang again,got through to a lovely lady called Kerry,what i had been told on the first call was not correct,they need a letter signing and a e-mail completing,by this time i was fuming,she calmed me down and said she would call the landlord and call me back,5 mins later and she called me back and said the e-mail was sent and the letter was on its way.
3 days later and everything was sorted
but after nearly 2 weeks had passed,now i missed my installation date !Was going to call them this morning but my phone rang and it was kerry from virgin media,i was pretty shocked to be honest but very very happy it was her i was dealing with again,she said she had spoken to her boss about the trouble i had and the false information i was given twice.
She asked what service i wanted in my new place and told her...broadband,tv,multi-room with just a basic package.
She said after all the trouble i could get this,2 tivo boxes (both record),phone line,200mb broadband and full tv package for the coslty sum of £55 for 12 months
I was pretty happy with this as i pay £27.50 for 70meg broadband now.
Will still send a letter to virgin to have a moan about the poor service from 2 people.
I missed my installation date but its going in 3 days later (free of course) so not to bad really.