Virgin Media Discussion Thread

Don't forget to compliment the help from Kerry while complaining about the other two ;)

Doesn't sound too bad at least, even if frustrating.

Odd that you needed to jump through those loops - we haven't had to do anything similar for rented accommodation and we've had it installed in 3 different houses :o Including a month ago...
 
crinkleshoes said:
Don't forget to compliment the help from Kerry while complaining about the other two ;)

Doesn't sound too bad at least, even if frustrating.

Odd that you needed to jump through those loops - we haven't had to do anything similar for rented accommodation and we've had it installed in 3 different houses :o Including a month ago...
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Kerry will get a good mention dont worry about that :)

I didn't have this trouble moving into the flat im in now,i needed permission from the landlord but i asked him and he said yes to which i handed the answer to virgin media :)
 
Anyone having massive speed drops when connected to vpn? I'm cat5'd into the superhub but when I connect to openvpn the speed drops to 10% of what I normally get.
 
Mattyjw:

Regarding VPN, I feel your pain. I chased the exact same issues for well over a year. The servers I was using (not common commercial ones) would easily give many hundreds of megabits per second, but on VM it suddenly started capping out around 3MB/sec to 5MB/sec no matter what. Previously I'd been getting almost line-speed no problems. Long story short it turned out to be an issue with VM's single threaded speeds being massively slow/capped at their end. Unfortunately, OpenVPN is a single-threaded protocol (even if you run many concurrent connections inside the tunnel) so it gets affected.

It only affects some areas, and there's a huge thread about it on VM's forum atm. They've finally (after years) gotten Networks to investigate, but it's in the early stages. Don't hold your breath mate... Many over there have transferred away to Sky/BT/etc (a solid 70Mbps is better than 10Mbps on a '200Mbps' service), but I'm holding out for now.

If you do a test on ThinkBroadband, is your x1 speed result much lower than the x6 result on the graph? Here's mine (I'm supposed to be on a 200Mbps connection):

2e82962a8cb1531c5e4971c6d6505f0c.png


Here's a similar test before the issues started. It's an older/slower connection, but it shows the x1 and x6 being similar speed as they should really be.

b311ef7604a4dfb06cc7caf9525781f7.png


When it's good, VM can be very, very good. Unfortunately that's not very often in any area I've lived in over the years. Here's a one-off at 3am, but you've no chance of seeing it during any daylight hours.

7e83f8f31a037b1dd65e475cc8e18a5a.png
 
Is there a website that tells you where Virgin are suffering with congestion issues?
I've had my router swapped and been told that my signal is now ok, yet I still get random discos...
 
Trig said:
Is there a website that tells you where Virgin are suffering with congestion issues?
I've had my router swapped and been told that my signal is now ok, yet I still get random discos...
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Nope you need to search their community forums for your area and hopefully drop on a fault code.
 
Recently frequent disconnects are usually down to the updates done to the CMTS. If on a SH2 you might need to get moved to a SH3 and if getting them on a SH3 in modem mode you need to switch it to router mode. Although there is new firmware for SH3 rolling out right now (restart it to force the update) that may have fixed it's issue.
 
NexusK said:
Recently frequent disconnects are usually down to the updates done to the CMTS. If on a SH2 you might need to get moved to a SH3 and if getting them on a SH3 in modem mode you need to switch it to router mode. Although there is new firmware for SH3 rolling out right now (restart it to force the update) that may have fixed it's issue.
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I'm on a SH2, what about putting those in modem mode?
 
Dooksy said:
That says nothing about the connection. Get a TBB monitor up.

http://www.thinkbroadband.com

Given a choice of VM or FTTC, it would be FTTC every day.
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the hub3 itself as latency issues at the moment. i'm hoping they'll fix the hub3 but i guess it'll be along wait.

hub3 + asus RT-AC87U (the blue spikes are just the VM samknows doing it tests)




sh2AC + asus RT-AC87U

 
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I have my own thread as well...
Pretty paw on their front, guy has chipped in on mine saying that he's having the same issues and has finally been told that it's a known issue in his area and won't be fixed until end Jan'17...
 
Was set to cancel Virgin Media and take EE fibre instead. Got a phone call today from Virgin Media offering the 200 Gamer for £36 a month and £60 bill credit to go towards the fees I have had to pay to get a new EE line. The EE engineer is coming out on the 15th to install the new line so I assume I would not get the money back.

I assume the better deal here is the 200 Gamer for £36 rather than EE 76/18 & EE TV for £37.50?
 
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