Virgin Media Discussion Thread

bowey · 19 Nov 2016 at 15:07

MagicUK said:
You using gigabyte Ethernet. Haven't got a 100mbs switch holding you back?

strait from the hub, no switch just the hub and Ethernet into the pc

MagicUK · 19 Nov 2016 at 15:17

Maybe check cable is gigabyte compat but if ya getting those speeds now I'm assuming your in a over subscribed area!

beachBOYken · 19 Nov 2016 at 16:10

MagicUK said:
You using gigabyte Ethernet. Haven't got a 100mbs switch holding you back?

Hi

What does this mean as I'm about to get 200 vivid soon (on 100) what do I need to check to be sure nothing will hold me back?

All my cables are cat5e and I currently use my SH1 in modem mode to my Asus n66u.

Rainmaker · 19 Nov 2016 at 16:45

beachBOYken said:
Hi

What does this mean as I'm about to get 200 vivid soon (on 100) what do I need to check to be sure nothing will hold me back?

All my cables are cat5e and I currently use my SH1 in modem mode to my Asus n66u.

He means if any part of your network between your PC/device and the internet is limited to 100 Mbps (old network card, dodgy driver or settings, switch, router etc) then you'll never see above that speed. In fact a 10/100Mbps card will only ever give you 90-ish Mbps throughput.

Your switch to 200Mbps will necessitate a SH3, as the old SH1 won't work properly on the higher tiers (it doesn't support enough downstream channels). Your N66u is gigabit, so no issues there. If you're using cat5e that isn't broken and you have a gigabit NIC on your device(s) then you're good to go.

MagicUK · 19 Nov 2016 at 16:51

Rainmaker said:
He means if any part of your network between your PC/device and the internet is limited to 100 Mbps (old network card, dodgy driver or settings, switch, router etc) then you'll never see above that speed. In fact a 10/100Mbps card will only ever give you 90-ish Mbps throughput.

Your switch to 200Mbps will necessitate a SH3, as the old SH1 won't work properly on the higher tiers (it doesn't support enough downstream channels). Your N66u is gigabit, so no issues there. If you're using cat5e that isn't broken and you have a gigabit NIC on your device(s) then you're good to go.

Explained very well. Thanks

gareth170 · 19 Nov 2016 at 16:55

bowey said:
strait from the hub, no switch just the hub and Ethernet into the pc

try speedtest.net as i find TBB speedtest servers a little overloaded at times.

beachBOYken · 19 Nov 2016 at 22:22

Rainmaker said:
He means if any part of your network between your PC/device and the internet is limited to 100 Mbps (old network card, dodgy driver or settings, switch, router etc) then you'll never see above that speed. In fact a 10/100Mbps card will only ever give you 90-ish Mbps throughput.

Your switch to 200Mbps will necessitate a SH3, as the old SH1 won't work properly on the higher tiers (it doesn't support enough downstream channels). Your N66u is gigabit, so no issues there. If you're using cat5e that isn't broken and you have a gigabit NIC on your device(s) then you're good to go.

Was aware about the hub3, I've tested my speed via speedtest a few times on some of my devices and I normally hit around 110mbps with my current vivid 100 package, so I assume these will handle 200mbps.

Thanks very much

KIA · 20 Nov 2016 at 18:29

bowey said:
strait from the hub, no switch just the hub and Ethernet into the pc

Single thread performance is what you should be interested in, so avoid speedtest.net.

You're not alone. http://forums.thinkbroadband.com/virgin_cable/f/4477220-poor-single-thread-speed-on-virgin.html

Overlag · 21 Nov 2016 at 10:08

Hey all, im thinking of moving to VM 200mb due to my FTTC dropping from 45mb to 25mb and pings being in the high 100s for the last few months and no "solution" in sight.

Is there any way to check VM results or capacity problems for my area before i jump ship?

tom_e · 21 Nov 2016 at 10:10

Overlag said:
Hey all, im thinking of moving to VM 200mb due to my FTTC dropping from 45mb to 25mb and pings being in the high 100s for the last few months and no "solution" in sight.

Is there any way to check VM results or capacity problems for my area before i jump ship?

Not unless you know someone in the area with it.

DeanT77 · 22 Nov 2016 at 17:14

Anyone in the WS10 area here, if so, broadband working OK for you?
Not had a connection since last Wednesday, support keep fobbing me off, telling me to give it 24 hours and call back, they reckon there is an exchange issue...

I have just come back from hols today so been trying to sort this out, first call was made to them last thursday

Twitter hasn't been much more use either.

I'm still on a SH1 if that makes a difference?

pokerking · 22 Nov 2016 at 19:41

Been down in most of Leeds for 24Hrs, very bad.

Glanza · 22 Nov 2016 at 19:48

Wonder if the over congestion issue in my area finally gets fixed tomorrow. Can't see it myself as it's been pushed back 3 times but if they have might be tempted to sign up again.

Overlag · 22 Nov 2016 at 21:40

tom_e said:
Not unless you know someone in the area with it.

Doh, was worth a try though

Naan_H · 23 Nov 2016 at 00:26

Overlag said:
Hey all, im thinking of moving to VM 200mb due to my FTTC dropping from 45mb to 25mb and pings being in the high 100s for the last few months and no "solution" in sight.

Is there any way to check VM results or capacity problems for my area before i jump ship?

To answer your question - i posted something similar in the virgin community forums, one week ago, and got a reply today.

She said that although over utilisation/capacity problems can affect areas, it is dependent on the 'cable' that provides service to your street from the green cabinet.

So in my example - nobody is using the 'cable' in my street - we are only 4 houses, and my house previously had an install many years ago but it is not active now. She also knew from their database that this cable only provides a service for the 4 houses on my street and for nowhere else, so i don't think she was chatting BS as she had a clear layout of the road.

She was able to check on the next street that the 'cable' there was at 70 percent capacity. She also said most people are finding problems with 90+% capacity issues.

Anyway i thought it was quite useful; i dont know if anybody else has any thoughts on this but its worth posting on there.

On a side note, are there any VM deals at the moment?

ChrisD. · 23 Nov 2016 at 08:35

Sounds like nonsense to me?

neodude · 23 Nov 2016 at 10:47

Been with VM on the Vivid 200 package for just over a month now, no complaints so far.

tom_e · 23 Nov 2016 at 10:49

Naan_H said:
To answer your question - i posted something similar in the virgin community forums, one week ago, and got a reply today.

She said that although over utilisation/capacity problems can affect areas, it is dependent on the 'cable' that provides service to your street from the green cabinet.

So in my example - nobody is using the 'cable' in my street - we are only 4 houses, and my house previously had an install many years ago but it is not active now. She also knew from their database that this cable only provides a service for the 4 houses on my street and for nowhere else, so i don't think she was chatting BS as she had a clear layout of the road.

She was able to check on the next street that the 'cable' there was at 70 percent capacity. She also said most people are finding problems with 90+% capacity issues.

Anyway i thought it was quite useful; i dont know if anybody else has any thoughts on this but its worth posting on there.

On a side note, are there any VM deals at the moment?

They're not going to say "Oh yes that area is totally bunged up and your service will be rubbish".

gareth170 · 23 Nov 2016 at 11:22

Naan_H said:
To answer your question - i posted something similar in the virgin community forums, one week ago, and got a reply today.

She said that although over utilisation/capacity problems can affect areas, it is dependent on the 'cable' that provides service to your street from the green cabinet.

So in my example - nobody is using the 'cable' in my street - we are only 4 houses, and my house previously had an install many years ago but it is not active now. She also knew from their database that this cable only provides a service for the 4 houses on my street and for nowhere else, so i don't think she was chatting BS as she had a clear layout of the road.

She was able to check on the next street that the 'cable' there was at 70 percent capacity. She also said most people are finding problems with 90+% capacity issues.

Anyway i thought it was quite useful; i dont know if anybody else has any thoughts on this but its worth posting on there.

On a side note, are there any VM deals at the moment?

i don't think it works like that..

it doesn't really matter about the cable to the green box, in my close theres only 2 bungalows out of 17 that using VM and 2 years ago we had so much issues with the speed due to high utilisation. it taken 2years to get fix..

if there's high utilisation/capacity issues then everybody in the whole area will be effected, it wouldn't matter if theres only 1 or 2 houses on your street thats connected

the problem is VM will tell you a lot of BS and even lie just to make the customer happy at that moment then when it doesn't turn out to be that way they give out another load of BS and lies.

Swifty55 · 23 Nov 2016 at 15:34

It's mostly down to Area numbers.

When I was with VM my area number was 14.

Put that in search and you will see many problems. It's something to do with the back haul.