Virgin Media Discussion Thread

Been having issues since Tuesday in the Birmingham area. Many websites will not load, eshop, PSN, etc will not connect. They keep on pushing the fix date back :(
 
So... now have the low down from Virgin.

The exchange is being upgraded, and I'm to expect my current 1.2Mbit/s down speed until end of August. Lady on phone said phone back each day and we will help... I went mental, asking her if she wants me to ring back every day for 3 months.

They've now given me something like £24 credit over 3 month, but as it's 100th of my connection, I calculate I should be paying them 64p a month until it's resolved.

I am 20% usage affected, so it's possible to disconnect without fees in line with Ofcom regulations... not actually sure where to run to.
 
Welcome to the wonderful world of over-utilisation. If you stay, they'll keep giving you review dates and those dates will come and go without anything improving - 3 years and counting in my area and they're still flogging it to new customers without warning them. Vote with your feet. Oh, and contact BBC Watchdog.
 
You won't with PlusNet, I've just switched to them from Zen and I couldn't tell you the difference apart from I'm paying less than half the price.
 
Bit of a thread resurrection. I'm with Virgin atm but out of contract, I'm also just about to move house so would I be best to transfer, start a new contract at my new place or get my mate at Virgin to sort me out a discount?

Anyone got the latest offers?
 
eidolon said:
Bit of a thread resurrection. I'm with Virgin atm but out of contract, I'm also just about to move house so would I be best to transfer, start a new contract at my new place or get my mate at Virgin to sort me out a discount?

Anyone got the latest offers?
Click to expand...

always cancel and start a new contract under another name.

e.g. i cancel every year and switch between myself and my wife. i have looked at every possible alternative and this has always been the best by far. don't forget quidco, etc. usually get around £50-£200 cashback too on top every time you do it.

sky q full package has cost me £20 for the year. £12 a month on mates rates plus £100 quidco cashback. i'd like to see retention's beat that, they can't come close.
 
How do I find the power levels?

There's nothing listed on the service status page, a restart kicks it back on.

I can't restart it through the interface as the wifi can't connect as it always asks for the wifi password, enter it correctly and it just keeps on asking.
 
mmj_uk said:
Log in to your Superhub (192.168.0.1) and then click Router Status.

Do you mean your wireless keeps dropping or the connection itself?
Click to expand...

Can't see any info about power.

Both, the wifi connection drops out and you can't connect and also the V6 box shows the no internet connection symbol.
 
They are under upstream and downstream, just copy and paste everything.

It sounds like your modem is dropping connection which is usually power level related.

edit: have a look in the logs for T3/T4 errors as well.
 
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  • Code: 
    Modem Initialisation
Stage    Status
Downstream Acquisition    Locked
Primary Frequency    435000000 Hz
DHCP    Done
TFTP    Done
Time Of Day    19:15:27 BST
Security    BPI+
Counters T1,T2,T3,T4,Sync,Resets    000,000,002,000,001,000
Internet Connection
IP Address    Status
WAN IP Address    86.7.175.195
Lease Time Remaining    4 days 00h:49m:00s
Expiry    Sat 20 May 20:04
Current Network Time    Tue 16 May 19:15 BST
Downstream Channels
Lock Status    Channel ID    Frequency    Modulation    Rx Power    RxMER    Pre RS Errors    Post RS Errors
Locked    4    435000000 Hz    256 QAM    2.4 dBmV     37.1 dB    21950    1033
Locked    1    411000000 Hz    256 QAM    2.7 dBmV     37.1 dB    12711    953
Locked    2    419000000 Hz    256 QAM    2.8 dBmV     37.1 dB    2389    977
Locked    3    427000000 Hz    256 QAM    2.6 dBmV     37.1 dB    2577    902
Locked    5    443000000 Hz    256 QAM    2.3 dBmV     37.1 dB    1178    972
Locked    6    451000000 Hz    256 QAM    2.3 dBmV     37.1 dB    1074    884
Locked    7    459000000 Hz    256 QAM    2.1 dBmV     37.1 dB    1288    962
Locked    8    467000000 Hz    256 QAM    2.1 dBmV     37.1 dB    1218    949
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels
Lock Status    Channel ID    Frequency    Modulation    Tx Power    Mode    Channel Bandwidth    Symbol Rate
Locked    26    35800000 Hz    ATDMA    41.5 dBmV    16QAM    6400000 Hz    5120 Ksym/sec
NotLocked    0    0 Hz         0 dBmV              0 Ksym/sec
NotLocked    0    0 Hz         0 dBmV              0 Ksym/sec
Locked    28    53700000 Hz    ATDMA    40.5 dBmV    16QAM    6400000 Hz    5120 Ksym/sec
 
© 2010 Virgin Media. All rights reserved.
 
@Trifid, Thinkbroadband is reporting VM is suffering latency issues again, loads of people are reporting the latency ramp and even people like me in an area with no congestion are getting it, it looks like it's been going on for at least 3 days and VM as usual are keeping stum.

It might be related to ongoing issues with organisations and nodes shutting themselves off to patch for WannaCry as not all N3 gateways are BT, we have 2 VM ones on our Trust alone.

Although your general large amount of packet loss isn't right and I would get onto VM about that.
 
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antijoke said:
...
Click to expand...

Your power levels look perfect, it might just be Virgin doing a bit of maintenance?

edit: you have a lot of Post RS Errors under downstream which are generally bad (but it's normal to get them when the modem boots up), reset them to zero and if you keep getting them report it to Virgin as it could possibly be a damaged cable but it might just be Virgin doing some work.
 
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