Virgin Media Discussion Thread

antijoke · 17 May 2017 at 11:11

mmj_uk said:
Your power levels look perfect, it might just be Virgin doing a bit of maintenance?

edit: you have a lot of Post RS Errors under downstream which are generally bad (but it's normal to get them when the modem boots up), reset them to zero and if you keep getting them report it to Virgin as it could possibly be a damaged cable but it might just be Virgin doing some work.

OK cool, cheers.

benji182 · 17 May 2017 at 17:22

Hello all,

I am moving house in about 2 weeks time and after doing a few checks it looks good for Virgin Media, can get up to 200Mbit package (a lot better than the 54Mbit I'm on with sky atm). I haven't dealt with VM before and last time I was in a fibre area was around 15 years ago with NTL.

I phoned them up to ask about routers and the guy was clueless other than knowing it was a SuperHub 3.0 - Do any of you guys know if you can use your own modem/router and if not, what is the SuperHub 3.0 like? I've had a skim over the past few pages and it is all a little confusing.

Anything I should be aware of or should I stay with Sky (all be it very expensive and not that fast)?

Thanks.

Trifid · 17 May 2017 at 18:27

ChrisD. said:
@Trifid yeah find another ISP.

Too far from the exchange to get decent speeds on BT's network. Packet loss has been much better since rebooting the router, but going from the previous examples I posted, it seems this is a 24 hour fix only. Will find out tomorrow morning.

FreeStream · 17 May 2017 at 20:36

My connection (200/20 Gamer) has been all over the place...

Router (Asus RT-N66U) - Modem (SH3) - VM Routing Server (First traceroute IP) - BBC - Google

TheMightyTen · 18 May 2017 at 07:52

Another night of 20ms baseline Latenecy Jump. Virgin Media apparently claiming only 1% of customers affected

https://www.thinkbroadband.com/news/7714-do-you-belong-to-the-virgin-media-1-per-cent-club

I get the sense from that article Thinkbroadband are calling that statement BS

.

deuse · 18 May 2017 at 08:37

ChrisD. said:
If it was a problem 8 months ago then I doubt it will have been fixed, but good luck.

Well you was right

Very high latency and I can't get amazon prime to use HDR anymore. Looks like going back to BT.

ChrisD. · 18 May 2017 at 08:39

deuse said:
Well you was right
Very high latency and I can't get amazon prime to use HDR anymore. Looks like going back to BT.

It's very rare for them to bother fixing something, they rely on locking people into contracts and inept 1st line to fob people off with 'it's your AV/computer/wireless' etc. Shambles of a company.

deuse · 18 May 2017 at 09:16

ChrisD. said:
It's very rare for them to bother fixing something, they rely on locking people into contracts and inept 1st line to fob people off with 'it's your AV/computer/wireless' etc. Shambles of a company.

I'm going to ask for a SH 2ac or leave with no charges. I did have a VM tech guy come here and he said the SH3 was the problem.

Well they are sending me a SH2 ac in 3 days.

dneill2006 · 18 May 2017 at 10:39

deuse said:
I'm going to ask for a SH 2ac or leave with no charges. I did have a VM tech guy come here and he said the SH3 was the problem.

Well they are sending me a SH2 ac in 3 days.

Unfortunately you will receive another SH3.

They don't have the 2ac in stock anymore. I have 3 SH3 sitting here after countless requests for a 2ac.

Other members on here and VM forum have had the same issue when requesting a 2ac.

Valrak40k · 18 May 2017 at 13:04

The lead Engineer told me the issue has been fixed still getting this,

--- www.google.com ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 14.176/15.439/17.859 ms

I made a complaint to the via the ISP Complaint form
https://www.ispa.org.uk/consumers/complaints-form/

Going to get my contract cancelled and get another service, any have a Company in mind that does great Upload rates?

ChrisD. · 18 May 2017 at 13:05

Depends on your exchange.

https://www.btwholesale.com/adslchecker

Valrak40k · 18 May 2017 at 13:10

ChrisD. said:
Depends on your exchange.

https://www.btwholesale.com/adslchecker

Link doesn't seem to work for me.

ChrisD. · 18 May 2017 at 13:17

Doesn't load?

Try this:
https://availability.samknows.com/broadband/exchange_search

BT one is more accurate.

Google BT wholesale ADSL checker.

Valrak40k · 18 May 2017 at 13:24

ChrisD. said:
Doesn't load?

Try this:
https://availability.samknows.com/broadband/exchange_search

BT one is more accurate.

Google BT wholesale ADSL checker.

I got this:
https://availability.samknows.com/broadband/exchange/MRCHE

Is that good? All this is new to me.

ChrisD. · 18 May 2017 at 13:41

Looks like FTTC is in some areas.

Go on PluNets site and put your details in, as this checks Openreach in the background.

Valrak40k · 18 May 2017 at 21:53

Only started to monitor it today...never knew it was this bad.

antijoke · 18 May 2017 at 21:57

******* joke this is.

Fire up Steam to play some PUBG and my download speed to 75KB/s.

The connection is fine as I downloaded some files off GOG in next to no time so either there's a steam problem or this Gamer package is ******* **** for actual game related stuff.

deuse · 19 May 2017 at 07:34

dneill2006 said:
Unfortunately you will receive another SH3.

They don't have the 2ac in stock anymore. I have 3 SH3 sitting here after countless requests for a 2ac.

Other members on here and VM forum have had the same issue when requesting a 2ac.

I gave them a choice. Either I leave or they get me a SH2 ac. I'll win which ever way.

benji182 · 19 May 2017 at 15:19

These latency issues with the SuperHub 3's are they local to a few areas or is it wide spread across the network?

I'm moving to a VM area and was considering going with the 200Gamer option but not sure now..

Sp00n · 19 May 2017 at 16:08

Very area dependent, go on the virgin media forum and search for your postcode to give some kind of idea about the issues people are having, if any, in your area.