Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Im with talktalk and ive neverhad a issue other than one day last year internet went down for a few hours. Other than that full speed all the time during peak hours and no packet loss and nice pings. Its just if you ever hit a issue thier customer services suck and its like trying to get blood from a stone.
I was considering virgin media but seeing its hit and miss in the area id rather not take the risk getting into any issues. Rather have low pings and jitter with little to no packet loss and slower speeds 80/20 or slightly under vs 200/20 gamer that has packet loss and jitter and makes gaming and other things more sluggish.
Could get lucky and not be congested and have amazing speeds and latency but not worth risk for me.
You don't download the Broadband Quality Monitor, you have to create it on the site, giving it your IP address (it also autodetects) and then give it a few hours to a day for it to build up an idea of your line quality.
Soldato
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- 20 Oct 2008
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- 12,082
You suggested that he should 'set up a ThinkBroadband meter'.
Unfortunately if you visit their website there is a 'Broadband Meter' available for download. Easy to see how he could be confused.
Unfortunately if you visit their website there is a 'Broadband Meter' available for download. Easy to see how he could be confused.
This is the big problem ive been having. Last year there was an issue in the box outside my house and it took them three weeks to just get out there and sort it. The engineer that visited said it was because BT customers get priority.
Yea i heard openreach say that even though when i worked at plusnet we was constantly told that's not true or at least shouldn't be true. I think that's why Ofcom pushed for Openreach to separate from BT and its now been agreed for that to happen.
I remember at my old property i came home from work one day and saw a BT openreach engineer outside doing some work. Worked nights so i saw him in the morning. Anyways what ever he did as he was working on the pole that my line was connected to messed something up. I went from 4Mbps down to 0.4Mbps down and 1.2Mbps up to 0.2Mbps with massive latency.
It was a nightmare getting talktalk to sort it. Went through usual rigmarole test socket, try another router, microfilter etc. I explained the likley issue is the engineer ****** something up previously. Took 2 weeks of back and forth with TT customer services to get them to send a engineer. The engineer even said its the line outside some where. Took him 3 days to try and find the issue which i think was wrong. He said it was underground some where. Took a further 2 weeks for them to dig up and get to the line and fix what they thought was the problem. They then went and problem still existed for me and contacted TT again. Anyway i eventually left that house but it never got fixed. I was without usable internet for roughly 2 months and TT refused to refund me for the two weeks because i was leaving. I said i was without usable internet for at least 2 months you can see that and see the speeds your end. So i deserve at least 2 month refund. Their excuse is we have to fix the problem first before we can refund you.
So moral of the story is for me TT internet service is fine but if the line has any issue or you get any issues Customer service is terrible.
TT Customer service sucks but i never had a issue with their service. Openreach anywho are crap. They don't do proper testing when on a job.
Usually very easy. There's a little wizard that you go through that will pretty much auto configure everything in a few seconds. You will find you get loads more options to mess with than the deliberately simplified VM modems, but you don't have to use them if you don't want to.
Permabanned
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- 23 Apr 2014
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- Hertfordshire
Is latency still an issue with it in modem mode?
Awesome, thanks, I thought it would be easy but read something online that mentioned having to assign the connection to a LAN port and disabling dual WAN etc and wondered why.
You reset the SH to modem mode, plug the WAN cable from the router into port 1 on the modem, reboot everything. Your modem gets a new IP, your router gets the old lan IP that your modem was using. For instance my Asus router gets the LAN IP of 192.168.1.1, where the modem is now 192.168.100.1 . The changing of local IPs seems to be the thing that catches people out, because they find they can't connect on the old lan IPs they were using. It's pretty simple if you plug the correct cables in and use the new IPs.
Got that same asus router antijoke and it is very easy, pretty much what steampunk said, wizard does it for you mostly and the instruction booklet is easy to follow. There are a **** ton of options but apart from the usual stuff, I haven't adjusted anything yet.
With regards to the above SH 3 latency, that is exactly what my graph looked like, even with it operating in modem and router mode.
With regards to the above SH 3 latency, that is exactly what my graph looked like, even with it operating in modem and router mode.
You still think that after reading the replies? Wow.Virgin definitely look like the way to go then. Shame they dont do my area
Wow, that looks dreadful. Here's my FTTC for comparison.going by thinkbroadband quality monitor the only issue i have is the latency due to the hub3
My Broadband Ping
Wow, super clean!
Latest one from my VM on the SH2:
My VM has been great for a good few years now, it's not all bad news! (I had my fair share of that in 2011)
