Virgin Media Discussion Thread

Duke · 6 Jun 2017 at 19:30

There is an issue when you put high load through the modem but a fix is being rolled out soon.

zoomee · 6 Jun 2017 at 20:09

Thanks duke - any difference between modem and router modes for performance?

Swifty55 · 6 Jun 2017 at 20:15

zoomee said:
UH OH!
I've just been upgraded to the Vivid Gamer broadband 200 down 20 up service.
I did some speed tests over the weekend and it seemed to be fine (full 200 down full 20 up). This was with the SH2.

Virgin insisted I upgrade to the SH3 for better performance - I was cynical but they insisted.

New SH3 is now installed - was that a mistake? whats the problems people are suffering? - I use my own Asus AC88U for wifi so have disabled wifi on the virgin modem.

Often can see differences between modem mode and router mode - its currently in router mode - any point changing?

ta.

Go back to your SH2!

zoomee · 6 Jun 2017 at 20:21

am gunna test with some newsgroup stuff tonight.
don't worry bud - me still gots the SH2 sitting here - they will have to prise it from my dead hands before I finish testing lol

zoomee · 6 Jun 2017 at 20:38

getting a solid 24MB/s (240Mb) downloading from newsgroups - looks to be all good for a 200Mb service lol

Swifty55 · 6 Jun 2017 at 21:04

It's the pings, jitter and lag spikes you will get from the SH3.

crinkleshoes · 7 Jun 2017 at 09:42

zoomee said:
getting a solid 24MB/s (240Mb) downloading from newsgroups - looks to be all good for a 200Mb service lol

24MB/s = 192Mb/s

There are overheads, but it's not enough to turn 8:1 into 10:1

mrk · 8 Jun 2017 at 14:28

So on January 25th this year I posted saying that VM are sending me a SH 2ac to replace the SH3 which has the latency spike issue, the same issue that's still ongoing for everyone on an SH3. Anyway, I just had an email today saying I need to send the SH3 back to then.

I was never told to send the SH3 back before, and it's been in a cupboard all this time up until last week when I had a clearout and binned a load of old stuff. Why would they wait over 5 months to request for the old kit back? This is highly annoying, I better not get charged for their incompetence.

Seblirium · 8 Jun 2017 at 16:15

Agh, I've had a SH3 delivered today after upgrading to the VIVID300 package.

Sounding like a bad move, but I really wanted the 20Mbps upload without any traffic management (currently on VIVID200 with SH2ac).
I really have no idea whether to bite the bullet and go for it, or not bother at all and just hold off for SH4 (whenever that will be). The promised firmwire update seems to be taking forever for you current users...

jrwagh333 · 8 Jun 2017 at 16:41

Seblirium said:
Agh, I've had a SH3 delivered today after upgrading to the VIVID300 package.

Sounding like a bad move, but I really wanted the 20Mbps upload without any traffic management (currently on VIVID200 with SH2ac).
I really have no idea whether to bite the bullet and go for it, or not bother at all and just hold off for SH4 (whenever that will be). The promised firmwire update seems to be taking forever for you current users...

If you just wanted it for the uploads then can I ask why you didn't go with the Vivid 200 GAMER ?

Seblirium · 8 Jun 2017 at 16:44

jrwagh333 said:
If you just wanted it for the uploads then can I ask why you didn't go with the Vivid 200 GAMER ?

Because I was offered VIVID300 for the same price as I'm currently paying for standing VIVID200 (which includes a monthly loyalty discount). They wouldn't offer me the same deal to switch the 200 Gamer, unfortunately.
Plus, at the time, I wasn't aware of the issues with the chipset in the latest hubs; so I was quite happy with getting an upgrade on both down and up speeds, for the same monthly price.

jrwagh333 · 8 Jun 2017 at 16:56

Seblirium said:
Because I was offered VIVID300 for the same price as I'm currently paying for standing VIVID200 (which includes a monthly loyalty discount). They wouldn't offer me the same deal to switch the 200 Gamer, unfortunately.
Plus, at the time, I wasn't aware of the issues with the chipset in the latest hubs; so I was quite happy with getting an upgrade on both down and up speeds, for the same monthly price.

Do you mind if I ask how much you are paying? As I see the price for new customers is a bit less than what I am currently paying

Seblirium · 8 Jun 2017 at 17:02

jrwagh333 said:
Do you mind if I ask how much you are paying? As I see the price for new customers is a bit less than what I am currently paying

IIRC £41.25 (which includes a £5 monthly discount, so without that it would be £46.25). I don't have TV, phone or any extras.

Participant · 8 Jun 2017 at 20:02

Google not loading for me on VM. Anyone else?

Swifty55 · 9 Jun 2017 at 09:37

Participant said:
Google not loading for me on VM. Anyone else?

Fine here, but I use google DNS.

peterpies · 9 Jun 2017 at 11:07

Participant said:
Google not loading for me on VM. Anyone else?

This been sporadically happening to me the past couple of weeks, late in the evening 9-10pm. Thought it was my computer.

Azza · 9 Jun 2017 at 15:26

It's nice to have the internet back!

:cool:

zoomee · 9 Jun 2017 at 17:35

I can't believe for the first time in 20 years I don't have a hard wired PC to check my connection with!

probably the excuse I need for a new Ryzen 7 build lol - hmmmmm

Dicehunter · 9 Jun 2017 at 22:07

Getting fed up of VM now, They throttle my 150Mbps line speed down to 45Mbps from 9am to 11PM, Phoned them up but I just get, "the problem must be at your end" even though an engineer has been out and everything is working fine at my end, Someone is having a laugh at HQ.

EDIT

Currently sitting at 8Mbps, VM are taking the piddle for £40 a month.

bremen1874 · 9 Jun 2017 at 23:08

Much more likely that it's a lack of local capacity than deliberate throttling.

Kick-up a fuss and get a discount until they finally get around to fixing it.